How to Use Facebook Stories for Marketing
Are you wondering how Facebook’s short-form video format could help your business?
Facebook Stories brings a new video format to Facebook that closely resembles Instagram Stories.
In this article, you’ll discover what you need to know to succeed with Facebook Stories.
About Facebook Stories
If you haven’t used any of the other Stories apps available from Snapchat, Instagram, or Messenger Day, then the Facebook Stories interface might look unfamiliar. Similar to the content on these other apps, stories on Facebook disappear 24 hours after posting.
Facebook Stories sits at the top of your mobile news feed and has two distinct parts: Direct and Stories.
You’ll find Direct at the top left-hand side of your news feed and you can access it by tapping the paper airplane icon. Direct is a new private messaging feature linked with Stories, and it allows you to view any story images or videos sent to you directly. You can also see any replies to your own stories.
Remember, Direct is a separate feature from Messenger, and unlike Messenger, you can only start a conversation with a story image or video, not with text.
Stories proper is located in the remaining area along the top of the news feed. Here you’ll see circles that represent the stories (videos and images) posted by you and your friends. Just tap the relevant circle to view a story, which will consist of one or more videos or images, looking something like this:
You can respond by typing a reply at the bottom of the screen.
This reply will be visible only to the person who sent the story but it’s wise to remember he or she could take a screen grab and share it!
You can only see a story once. If you click to view it again, you’ll get this message:
Note also that the story creator will be able to see who’s viewed his or her story!
If you want to see all of someone’s story quickly or jump to a specific element, simply tap at the top to skim the content. If you want to skip to the next friend’s story, then swipe across the top instead.
#1: Create a Facebook Story
Creating a story requires taking either an image or a video, or using content you have stored on your phone. If you have no current story on display and want to begin one, look for the circle that appears at the top of the news feed (Your Story) with a ‘+’ icon beside it. You’ll be able to access the Facebook camera by tapping on it.
To add more images or videos to one of your existing stories, you’ll need to access the camera by either swiping right from the news feed or by clicking on the Direct icon and then clicking the blue box that says Send Photo/ Video at the bottom.
When you’re in Facebook’s camera mode, your screen will look like this:
As you can see, the control options all look familiar except the filter and/or mask options you can use to decorate your images or videos. More about these features in a minute.
For now, you can take a photo by tapping the button in the middle at the bottom, take a video (up to 40 seconds long) by holding the button down, or choose an image or video already stored on your camera roll. Unlike Instagram Stories, this choice isn’t restricted to images taken in the last 24 hours only.
Be aware that if you add a photo from your camera roll that was taken in landscape orientation, it will be displayed in portrait in your story, like this:
If you’ve taken an image or video directly with the Facebook camera, your screen will now look like this:
At this stage, you can choose to delete the image or video or add filters, masks, and/or text or doodles either before or after taking your image or video. You can even layer one on top of another. You can also save the image or video to your camera roll before or after adding extra decorations.
Unlike Instagram Stories, Facebook Stories offers a huge array of effects to add extra impact to your images or videos: from full-screen artist-inspired filters to more specific overlays (some of which are licensed from movie studios), selfie lenses to color-reactive masks, and interactive overlays that respond to the number of people in the photo.
Here are a few examples of the effects you can add:
Add doodles with either a paintbrush or pen effect and plain text overlay. There really is no end to the creative fun!
When you’re happy with the look of your image or video, you can post it by tapping the arrow icon.
You have the option to post it either to your mobile timeline, directly to one or more friends, or to your story.
After you’ve added one element of your story, you can go on to add more story elements until you’ve shared everything you want to.
#2: Edit Your Facebook Story
Once you’ve posted videos or images to your story, you’ll be able to access them by tapping the first circle at the top of your news feed that’s labeled Your Story.
As each segment is displayed, there are three dots visible at the top.
If you tap the three dots on an image or video, you’ll find that you can delete each element of your story individually or save it to your camera roll.
#3: See Who’s Viewed Your Story
Analytics in Facebook Stories is pretty straightforward. As you click through each element of the story as described above, look beside the eye icon at the bottom of the screen to see a viewer count.
If you tap on the icon, you’ll be able to see who the viewers were.
If you want to keep a record of your analytics, taking a screenshot at the end of each day is an easy way to track how many people viewed each segment of each story.
From this information, you’ll be able to quickly see which images and videos were the most viewed, and similarly, which caused viewers to tap away.
#4: Responding to Replies
When someone replies to your story, you’ll see the reply in your Direct inbox (not in Messenger or your general Facebook notifications), so you’ll need to remember to check this new inbox regularly.
You can reply to someone’s response by typing on your original image above his or her reply.
#5: Marketing With Facebook Stories
So now that you know how to use Facebook Stories and you’re clear on whom your audience is, here are six story ideas you can use to grow your business.
Share Behind-the-scenes Footage
This is perhaps the most obvious use for Facebook Stories: share more of your life as an individual businessperson or small business. Allowing people a sneak peek into your day will make them feel special, especially if you make it obvious that you don’t share this anywhere else. For example, take your audience with you when you attend or speak at events, or show them what your staff does every day and how talented and friendly they are.
Demonstrate Your Expertise
You can use Facebook Stories to share tips and short how-tos as a series of images with text overlay and/or videos. These work well for giving your audience extra value and positioning you as an expert. You could even develop a schedule of different themes for each day of the week. To encourage engagement, ask people to reply and tell you which tips they found most helpful.
Signpost to Bigger Content
To tease bigger pieces of content, share only small snippets of what you included in a recent blog post, video, vlog, or live stream. Be sure to include a call to action to direct your viewers to your larger content piece.
Provide Exclusive Offers
If appropriate (given that your audience is your Facebook friends), Facebook Stories could be a great way to unveil exclusive offers only for people who see your story. To build an audience of potential customers as Facebook friends, let your friends know you release limited offers via stories to encourage those connections.
Share User-generated Content
Showcasing your customers and their images or videos (with their permission, of course) in your Facebook stories could be a fantastic way to make your customers feel valued, encourage engagement, and subtly provide social proof of your goods or services.
Find Out More About Your Audience
You could ask for opinions on ideas for a new product or service, for example, or find out how your audience feels about your industry. Or maybe you want to find out more about them and their lifestyle. Ask questions requiring quick one- or two-word answers and you should see good engagement (in the form of direct replies). The fact that replies are private might encourage more people to speak up than in more open formats such as Facebook groups.
Facebook Stories gives you a way to deliver time-sensitive content to your personal Facebook network.
Use the insights and tactics in this article to leverage this newest Facebook feature to your advantage by creating specialized engaging content that promotes you and your business.
What do you think? Has this article inspired you to think about using Facebook Stories for your business? If so, what content do you plan to share? Or have you started using Stories already? Please reply in the comments!