http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/ Your Guide to the Social Media Jungle Fri, 10 Feb 2012 15:08:53 +0000 hourly 1 http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/#comment-43801 Kerry Rego Consulting | 7 Ways To Ace Calling Customer & Technical Support Mon, 22 Aug 2011 05:35:56 +0000 http://www.socialmediaexaminer.com/?p=4453#comment-43801 [...] is minimized. If you have an Xbox, you might want to reach out to Microsoft on Twitter as they are monitoring activity to make platform and technology [...] [...] is minimized. If you have an Xbox, you might want to reach out to Microsoft on Twitter as they are monitoring activity to make platform and technology [...]

]]> http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/#comment-41974 Is Facebook Questions the new Fountain of Truth?| BeAloud Digital Media News Fri, 08 Jul 2011 12:51:02 +0000 http://www.socialmediaexaminer.com/?p=4453#comment-41974 [...] media, delivers very efficient solutions that provide personal connection with users and achieves very high levels of customer satisfaction. Questions could offer the same environment for brands that would have a great PR and customer [...] [...] media, delivers very efficient solutions that provide personal connection with users and achieves very high levels of customer satisfaction. Questions could offer the same environment for brands that would have a great PR and customer [...]

]]> http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/#comment-41539 Marketing Campaign vs. Marketing Culture | Powerhouse Strategy - Chicago Digital Marketing Strategy Thu, 23 Jun 2011 15:35:50 +0000 http://www.socialmediaexaminer.com/?p=4453#comment-41539 [...] a great place to vent, but it’s a great place to get a response. As brands like Comcast and Xbox open two-way dialogue about product and service issues on social media, more and more customers are [...] [...] a great place to vent, but it’s a great place to get a response. As brands like Comcast and Xbox open two-way dialogue about product and service issues on social media, more and more customers are [...]

]]> http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/#comment-40423 Highlights of Social Media Success Summit 2011 – Day 3 with Stelzner & Thomases | Cedar Sage Mon, 16 May 2011 02:24:45 +0000 http://www.socialmediaexaminer.com/?p=4453#comment-40423 [...] is that this will often lead to strategic partnerships.  For example, SME did a post on “How Microsoft Xbox Uses Twitter to Reduce Support Costs” and then Microsoft later spoke at one of their events. [Same thing with David Meerman Scott [...] [...] is that this will often lead to strategic partnerships.  For example, SME did a post on “How Microsoft Xbox Uses Twitter to Reduce Support Costs” and then Microsoft later spoke at one of their events. [Same thing with David Meerman Scott [...]

]]> http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/#comment-37219 Quick Way To Solve Your Social Media Monitoring Problems Fri, 25 Feb 2011 15:39:35 +0000 http://www.socialmediaexaminer.com/?p=4453#comment-37219 [...] much that they have an entire support team monitor and respond to tweets from customers having problems. They hold a record, for answering 5,000 tweets in an [...] [...] much that they have an entire support team monitor and respond to tweets from customers having problems. They hold a record, for answering 5,000 tweets in an [...]

]]> http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/#comment-36109 Tweeting for Change | Vince Giunta Wed, 02 Feb 2011 04:08:03 +0000 http://www.socialmediaexaminer.com/?p=4453#comment-36109 [...] a company who embraced the social interactions of their consumers. The support team recognized the need for change after countless angry and often vulgar tweets came their way. By responding to these tweets [...] [...] a company who embraced the social interactions of their consumers. The support team recognized the need for change after countless angry and often vulgar tweets came their way. By responding to these tweets [...]

]]> http://www.socialmediaexaminer.com/how-microsoft-xbox-uses-twitter-to-reduce-support-costs/#comment-33534 So You Don’t Believe in Twitter… - ASPE - ROI Thu, 02 Dec 2010 15:27:58 +0000 http://www.socialmediaexaminer.com/?p=4453#comment-33534 [...] Utilizing Twitter to Reduce Customer Service Call Expenses: Small businesses with customers active on twitter can easily reduce customer service call volume by monitoring mentions on Twitter. Now imagine someone like Microsoft, who we all know gets bashed online. Their Tweet Fleet (@XboxSupport) responded to over 5,000 questions in an average time of 2 minutes 42 seconds during one week in March. Imagine the amount of call volume that prevented, and their responses being public and searchable probably reduced things even further. Social Media Examiner did a great write-up on Microsoft Xbox Uses Twitter to Reduce Support Costs. [...] [...] Utilizing Twitter to Reduce Customer Service Call Expenses: Small businesses with customers active on twitter can easily reduce customer service call volume by monitoring mentions on Twitter. Now imagine someone like Microsoft, who we all know gets bashed online. Their Tweet Fleet (@XboxSupport) responded to over 5,000 questions in an average time of 2 minutes 42 seconds during one week in March. Imagine the amount of call volume that prevented, and their responses being public and searchable probably reduced things even further. Social Media Examiner did a great write-up on Microsoft Xbox Uses Twitter to Reduce Support Costs. [...]

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