said 1 year, 2 months ago:
I’m working with a local optometric office to help with basic SEO and social media. Yelp is a big deal in reaching potential new patients. To that end, we put links to the office’s social media profiles, including the Yelp profile, in the doctor’s email signature and on his website. We also displayed the signage Yelp itself sent to the office. We also sent an email to the patient database pointing them to the office’s social media pages, including the Yelp profile.
It worked. People noticed, clicked, “Liked,” followed, and reviewed the office. Yelp has filtered ALL of the reviews people posted, has filtered all subsequent reviews since this effort began, and has even filtered out reviews that have been on the profile for over a year.
All inquiries have resulted in a canned response and a link to their site describing their filtering algorithm.
Because new reviews are being filtered almost immediately and the old reviews were inexplicably removed, I get the feeling there is more to this filter than the algorithm seeing too many reviews come in a cluster (as happened when we began these efforts and sent that email).
Any ideas? Anyone had any success getting Yelp to reinstate legit reviews (which these are)?