Why Social Media Is Not Working and What You Can Do About It (16 posts)

  • Not every Social Media site is created equal.  Knowing what you want to accomplish with Social Media Networking and knowing the “climate” of the popular sites will help your strategy be successful!

    http://www.marketing-pathways-tidbits.com/2012/07/why-social-media-doesnt-work.html

  • I hear all the time that for b2b you need to be on LinkedIn. I check out various groups that are relevant, but there doesn’t seem to be any conversations happening. Just pitching. Anyone have any ideas on how I can better use LinkedIn.

  • @michaelpingree I am a b2b business also and I definitely know what you mean!  I have joined groups in LinkedIn and I try to post relevant articles often and, even more often, comment on articles others post.  I have then made connections with certain people who I think I can exchange ideas with.  I try not to “sell” my business on these groups, just make relevant and interesting posts.  I think setting myself up as knowledgeable in my field in the goal.  

  • @kimkline kim  maybe  your business isnt  right  for   social media….mine is  perfect…WOMEN. SHOPPPING, HOME SWEET HOME,  GIRLS DAY OUT, FUN ETC ETC..thats why i  work  so hard on  facebook……. if  your facebook business page is  what  your  business is  about ,i think  you might  be  wasting  effort…. for  example  , as  your  potential  customer,    i  sure wouldnt want to  talk about it on  facebook if i was  needing  your  services…..

    social is  a lot  better  for  some  businesses  than others….i dont thnk the   gurus   focus on that  enough….my social  networking  brings in  40 or  50 new likes   most  weeks on  facebook  and  tons  more   everyday on pinterest…….  and i  dont  even  know  many of  the  mysteries and  possibilities  of  facebook…

    .

  • @annfurnivall Ann, I agree not every business is ideal to Social Media (that is why there are so many options out there!).  However, I use my Facebook page to post news and information relevant to my industry (background checks).  I have found that posting this information, and even interesting infographics, has driven clients to contact me using the more “conventional” methods to discuss  their business needs or to ask questions.  I think for a business like mine, that is my ultimate goal in keeping a Facebook presence.

  • sounds  good  kim….good luck.

  • @kimkline I use a company to do BG checks and now that they are doing the job we would have a hard time getting rid of them. I can see both the company that we use and our team that manages that relationship being interested in your service. But that is still a very small audience if you look 1:1 against the possible audience that  @annfurnivall has.

    Just saying.

  • @richardmclaughlin  Understood! I think that those people who sell “product” will always have a much higher reach on a medium like Facebook.  For me, it is just a part of the whole package to keep my company name out there and interact with interested and interesting people (like those I trade news and topics with here!).

  • I’ve been on LinkedIn for a while, but just started looking for groups to join. Must of hit it lucky, because I’ve found good conversations. I joined a discussion of SM for non profits and found the conversations interesting. Just keep looking for a good group. Try going a bit against your specialty.

    This is why I can’t get into Twitter. When I go to Twitter I see a sea of the same faces pushing their latest gigs. I stopped following the biggest self-promoters and soon was following only three people!

    The strategy of being helpful to others must need some time to sink in.

  • It is a good article, but there is one characteristic I have seen many times that is missing: Many seem to think that SM can be outsourced.

    Not so!

    SM is a highly personal medium, one where the character of the participant comes through, if not at first,then certainly over time, and outsourcing is a bit like employing your friend who writes great poetry to write some for  your unrequited lover, pretending to be you. Always fails in the end when she finds out, and there is no way back.

    Perhaps tht is why SM examiner is so successful, not only full of good stuff, but it is Michael writing it, unless there is a guest post, in which case,we get to know the guest poster, like being introduced by a friend.

  • @allenroberts  Interesting thought!  I had been participating in a discussion on some recent posts that brought “bad publicity” to a brand.  It seems that in at least one of the examples cited that the brand outsourced.  This ties in with your thought on outsourcing.  However, I believe that if a company hires a professional to run their SM and, most importantly, keeps regular contact with them (discussing the focus of the brand, staying on track, etc) it can work wonderfully.  

  • Kim,

    It can and does work, for a while, but it is not authentic, not really you.

    SM at its best is such a personal medium, and given the amount of clutter, anything but the best gets lost, so I will stick to my point.

    I tell my clients, who are all SME’s “do it yourself, or don’t do it” because they live and die by being real, and someone being paid to do 7 twitter updates, and a blog post every day eventually get jaded, and it shows, then people go away, and there are no second chances. 

  • @allenroberts Thanks for the feedback Allen!  As always, the “discussion” is the best part of being on SME!!!

    Question, do you think your “do it yourself” thoughts can apply to all size companies?  I whole-heartedly agree that it definitely benefits the small businesses.  However, would a larger company have the time, dedication, etc. to do it all themselves?  

  • Kim,

    I suspect it should be a rule for all sizes.

    A blog that is under the name of a business can be done by a pro, so long as the tone of voice is consistant, but the blog under the name of the CEO should only be done by the CEO. You can bet that the blog of a CEO of a big company would be read by many employees, and if it was ghost written, the credability would be zero, and the CEO would be classed as a wanker by empoyees. Not a good outcome.

  • we have  employees  who  do a lot but   our  facebook is just my other admin and me….. especially on  social media  you want to keep it  real,    to   show  your  core  brand, whatever it is  that makes  you  special,      i think   YOU   should  do it yourself if  you want it  to  sound  authentic……

    .canned  posts  are   just that…..unless  they really know  your  thing…… my  bad  example kind of  related  to   this  was    a radio  ad the  pro   made up  for us   and i about had a fit  when i heard it …she  said   COLLECTIBLES….. a  horrible   ikky  word  for my   customers….we  wouldnt  touch them with a 10  ft pole….but  it  seemed  logical to the  ad  writer…you know  your  thing  best….

  • @allenroberts  I like the differentiation you make between general posts and blogs and those attributed to the CEO/owner/President, etc.  That is a differentiation I would also make and totally agree with!  

    @annfurnivall Since I have seen your page and posts quite a few times by now, I can see how the word “collectibles” would have a very WRONG vibe to you and your customers!  

    In any case, I believe that a consistent “voice” and a personal feel, no matter how the page is run, is the goal of us all.


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