Kristy C. Cartier
said 1 year, 4 months ago:
@roryramsden Rory, I may not be answering exactly what you’re asking for; however, I have used SalesLogix and now ClearVantage. To me, SalesLogix was a bit unwieldly. ClearVantage seems fairly easy to use for looking up members and pulling lists. The system also has the capability of allowing sales from our website. Oh, and I used SugarCRM briefly while working for a newspaper.
If you’re speaking more to social CRM, you might check out Adam Metz’s The Social Customer. The book is peppered with CRM examples of all sizes. He mentions Buzzient, Jive and Salesforce.
I’m going to follow your topic to see what other SME’ers have to say.