When is it MLM, and when is it not? (10 posts)

  • I know there are a number of people here in SME that aside from the primary business they have listed are also involved in affiliate marketing of one nature or another, and that led me to wonder, really, what is MLM (Multi-Level Marketing)?

    Let me give you a bit of background.

    A lady called me this morning after she had Googled the company I represent..

    She had seen a post we had done (she couldn’t recall which site she was on at the time), and had a couple of questions. She was inquiring about becoming one of our business partners.

    She only had a couple of conceptual questions, so I asked her what is was that had peaked her interest in us.

    She said, “Because I need something to supplement my Realty income, but I didn’t want to get involved with multi-level marketing or any of those type things, and this concept strikes me as a franchise, not a MLM.

    She then rattled off a list of companies that I did indeed think of as “multi-level marketing or any of those type things.”

    I realized that I actually had wondered about our company’s perception when we launched it some time ago, but time has changed that in my mind.

    But, that got me to thinking, having a background as an insurance agent, did that skew my perception of what is MLM, and what is not? After all, there are a number of people who benefit financially from commissions indirectly when ever an insurance agent sells a policy.

    There’s the Agent, his Manager, the Manager’s Manager and his Manager, and right on up the line.

    It does kind of sound like MLM, doesn’t it?

    I’m not talking about pyramid schemes, nor things considered to be illegal, but a legal multi-level marketing program.

    But it does make me wonder, what is it about a company that makes you think of it as a MLM, or something, uh, “more stable” (for lack of a better phrase)?

    Is it the product being sold?

    Is it your idea of what a company should be?

    Is it simply the way the business model is presented?

    I’d love to hear from any of you on this.

  • @themusclediva , @mike-stelzner , @rich-brooks

    Mary, Mike and Rich,

    I wrote this a couple of days ago after reading your comments in “Please do not spam us with your message ads!” and was hoping to get a few opinions on the topic.

    However, as I haven’t gotten any comments on it, I thought I’d ask the 3 of you directly for your opinion. (I’m not trying to single you guys out, but y’all mostly were the ones commenting on the affiliate link issue.)

    Your thoughts would be greatly appreciated.

  • @warrenveach

    In Internet marketing, MLM is not a term that comes up often in my mind.  I have seen these types of organizations on the web that use phrases like “get in on the ground floor” or “residual income.”

    However affiliate marketing is really just a fancy word for “you’re reselling other people’s stuff without collecting any money directly.”  It is built on trust of technology that tracks sales and reports commissions.

  • Hi, @warrenveach

    I agree with @mike-stelzner in the distinction he’s making between affiliate sales and MLM. 

    Here’s the way I conceptualize each of those. Affiliate sales are a straightforward one-off thing: You have a product that I like; I promote your product as an affiliate and receive a portion of sales. I am ethically bound to disclose to buyers the fact that I am receiving a portion of sales.

    To me, MLM is more like a pyramid, a hierarchy, that works only when each entity recruits a cadre of people below it to sell the product. Those higher up on the pyramid depend on an unending stream of underlings so that their income stream can grow. 

    I mentioned a message on these forums in which a member was recommending that people try a new online product. He used an affiliate link to promote it but didn’t disclose it. Using a non-affiliate link, I visited the company in question. I read the promo material and realized that, sure enough, it was full of scarcity language (always free for those who sign up now!) and ridiculous promises about how huge and successful this service would be in the future. I’m pretty sure that “getting in on the ground floor” was mentioned. It looked like MLM to me, and I wasn’t impressed.

  •  @mike-stelzner

    Thanks for taking the time to post your comments.

    Ok, if you don’t mind, let’s take this a step further.

    Would you consider an insurance agent an affiliate, or something else?

    After all, he makes an upfront commission when he sells the policy, and then he makes “residual income” on every monthly premium the client pays.

    BTW, the reason for my asking, is that we are wanting to take advantage of internet marketing and the power of social media to further develop our distributor base which has largely been developed by word of mouth and associates with which we have done, and currently do, business.

    You might call them our “warm market”.

    They primarily consist of Professional Associations, Insurance Brokers and Chambers of Commerce.

    For the next step in our expansion, we want to add individuals that can represent us to businesses and clients in local communities, but we want to distance our image and corporate perception from the thought that we are just another affiliate program or MLM.

    So, bottom line, the very reason for my being a part of the Social media Examiner is to learn from the social media gurus here to best achieve our goals.

  • @warrenveach

    No I would not.  Here’s why.  An insurance agent is licensed and likely trained and certified to sell a product.

    An affiliate can be anyone.  With the click of a button anyone can resell anyone elses products as an affiliate (ethically or not).  Plus no money changes hands until the affiliated company does their regular payouts.

    I think you are looking for resellers, not affiliates.

  • @themusclediva

    I agree with your assessment of an affiliate program, although I’ve often wondered why it is necessary to divulge that you might be reimbursed for someone following your affiliate link when the girl that sells me toner and ink doesn’t have to tell me she gets a commission. :-)

    Also, I’ve never liked the idea that a person has to continually recruit new people into his/her group to progress.

    I think if you do grow a sales team, it should be a perk, not a requirement.

    A person should be able to earn whether or not the get anyone to join their sales team.

  • @mike-stelzner

    Exactly!

    And, I like the , “likely trained and certified to sell a product” part. I have known some insurance people that I would question that part.

    You have given me a great idea, I know sometines its just semantics, but simply changing the wording to “resellers” from “affiliates” can make all the difference in perception.

  • MLM’s  in my past experience are built on “HOPE”  They want you to believe that “This is the One” I can finally get out of my JOB, get out of DEBT, be FREE, unfortunately, reality sets in and you have burned all your valuable contacts including family, who may have supported you if you had built a business based on VALUE.
    Ditch HOPE and go for VALUE.

  • @dongrandy

    Don,

    True, for the majority of people, sadly, their experience with a MLM will not be a successful one.

    However, I do know of a couple that have been quite successful, but their success was more a result of their determination than the venture.

    One of my dad’s closest’s friend quit his job and has been solely working with Amway now for 25+ years.

    But obviously, those type people are the exception rather than the rule.

    This quote from Albert Einstein speaks volumes about where our priorities and values should lay, as success often is a by-product of the value we provide.

    “Try not to become a man of success, but rather try to become a man of value.”

    Thanks for your thoughts.


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