When Do You Outsource? (9 posts)

  • Here’s a question, and I am sure the VAs in this club will have some valuable input–when do you outsource work you do well and like?

    It’s easy for me to outsource clerical work; I don’t like it and I can get a relatively inexpensive part-timer to help. Also bookkeeping or technically complex stuff I can’t do. But more important things like my email management and website updates…

    It’s hard bridging the gap in trust, I think, and control.

    Are there some good benchmarks? I believe I am getting close to needing some help and want to be sure I have a good approach.

  • @JoanMuschamp(Fagnani) I think the basic rule of thumb here is time management and skills.  You delegate what is taking the most of your time (whether you like to do it or not) and you delegate that which you have little skills and expertise at.  Since I am a VA, I find clients who have identified what is holding them back timewise and those skills they either have to take the time to learn or delegate to those who already have that expertise.  If you take a week and document what you are doing and how much time you are spending on each task, you can clearly see where you are losing time and delegate.

  • @joanmuschampfagnani You need to decide where your time is best spent and where it is actually most spent. I found there are times that sometimes I am spending too much time on things that do not value the company the most. That is when I delegate the task to someone else. Virtual Assistants or part time help is not a bad idea. 

  • @joanmuschampfagnani I too am in the same position as you Joan. I have done some research and have concluded to be successful we need to provide a system of processes for the workers. Education is key perhaps setting up a wiki or use basecamp as base to house your training videos, A good tool to use here is screensteps.com to record the steps in the process to ensure these repetitive steps are followed. 
    I found this wonderful resource that really got me thinking about the methodology. I find that I have always gone back here to refresh what I have learnt.
    http://seobraintrust.com/outsourcing-for-marketers-profitable-swipe-deploy-systems-blueprints/

  • Ry Russell is correct, delegate the tasks that get the most of your time.

  • I agree with @dcoville001 about tracking your activities and time spent on them for one-two weeks.

    Also, this formula may help you: How much is one hour of your time worth/your hourly rate? Then, can the task you are thinking about outsourcing be completed by someone else for less?

    Letting go of the details so you can concentrate on revenue generating work is essential to your success, but sometimes it is easier said than done. Building trust in any relationship takes time, so I suggest listening to your gut. Look at several virtual assistants’/administrative consultants’ websites, social media profiles, blog content, LinkedIn profile and recommendations. If you like what you see and think the two of you may be an ideal fit, schedule a consultation. 

    I also recommend two directories to help with your search: Administrative Consultants Association and IVAA.

  • @dcoville001 @ryrussell @karenataylor Good advice. I think my gut is telling me it will be the right thing to do, and I have to identify what I can let go of–the more quickly I can transition and build trust, the better off I will be.

    @ptwylie  I will check out that resource, as I’ve been thinking about this, I’ve been making a process-step checklist for tasks I should outsource.

    And if the VAs on this list want to private message me, that’s welcome. I need someone with some tech savvy and the ability to think. While administrative in general, the initial things require attention to detail, ability to easily learn new technologies, some visually creative ability.  This is not a simple clerical task like data entry.

  • @joanmuschampfagnani  That’s exactly right care must be exercised. Just jumping into this is a recipe for disaster. Creating a well thought out approach is tantamount to success. The things that are rinse and repeat chores that consume time should be out-sourced such as forum posts. Have the team source out likely posts that need your expertise. Send these to you then you could do audio responding to all these posts then they can transcribe and post them.

    Or blog posting have them add the posts to your calendar then you could do the final edit before posting or just do the managing and have someone do the final edit and posting.

    The thing these repeat jobs that rob you of your time are big productivity wasters.  I can’t remember who said this and I’ll try to phrase it correctly but if you don’t have an assistant then you are one.  :)

  • @ptwylie I love the idea about audio posts they transcribe. I am sure I will start out with final edits until there is a trust factor. As a new business and blog, I need to make sure my “voice” is established.

    But they can post, respond to most comments, and promote as warranted in social media

    And I love your comment. Sadly it becomes true often in corporate America, and I think especially to women. :(


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