What’s Your Top Social Media Marketing Challenge in 2012? (45 posts)

  • What is your top social media marketing challenge in 2012 and why?

  • @tedksocial Just trying to keep up with the workload :( …sigh.

    Seriously, producing enough quality, relevant content to fill the distribution channels. This is really a difficult point to get across to my clients. All businesses(or should all businesses) are clamoring to have a presence across all social channels in order to expand their footprint and drive awareness however, few are well prepared. 

  • @tedksocial I agree w/ @ptwylie I am hiring help to handle the postings and monitorings in my key channels, but the planning and content takes time! And, just keeping up with the changes is exhausting

  • Differentiating between the worthwhile vs worthless sites to post to (read follow vs nofollow) & building relationships with the people there. Was reading the other day, can’t recall where at the moment… one of the newsletters I get… on the next couple of items/places/resources that Google is going to karate chop with their algorithm changes in 2012. They’ve already come in with a WMD & laid waste to article dumps… and now the Great Eye in the tower is turning it’s gaze towards on-page SEO & quality backlinks. (I need another Red Bull & it’s only 10:30)

  • working pinterest into  the  mix is  one………my  hardest  goal is probably    gettting   more info out of  my   analytics  and using it  better…. that sounds   pretty  hard and no fun….there is  so much  jargon that isnt aimed at users outside the  tekk world…….i just   use  stat counter now……follow and  no follow  still  never makes  sense to me…..but  i  m putting that on  my  plate…

    we have mainly  built our  following     thru    organic growth  and  common  sense so im  sure i dont need  all the  apps/methods/tricks i read  about…need  to pick the right ones  tho..

    .our  website  is   on the first page on  google with our  main  key word….so i  dont  worry about  seo or   too much there…..  ..antiques indiana

  • @ptwylie,

    I totally understand that.  Producing content that’s relevant to the desires of your audience is an art.

    Do you actively prioritize the content and networks to help you and your clients?

  • @joanmuschampfagnani

    I hear you.  You have to be flexible for sure :)

    Do you do any special monitoring?

  • @annfurnivall

    It’s almost like the analytics are designed by nerds, for nerds :)

    Has social media helped you boost your bottom line?  Antiques seems like a cool business.

  • @tedksocial I wish I were doing more however, I am making huge advancements. My main concern is the quantity and quality of the content being produced. This is the biggest stumbling blocks for the small business person.

  • @annfurnivall one of the best uses for analytics is to watch what visitors do on your site. It helps you decide if content should be featured, or changed. Do they hit a landing page and leave, or spend time or buy? If they aren’t buying or connecting with you, in good proportion to the number of visitors, why not?

    But as small business owners we can’t do it all ourselves. While it’s easy to add the code to the site, to really look at what’s going on takes time. I am outsourcing that–I need someone to point out the hot spots-good and not so good- and we can discuss reasons and adjustments.

  • @joanmuschampfagnani i hear  you!!!  and  we are always  working on  gettting it  better and  better… we dont sell on line  but   our  front page is   so full of pictures  that  anyone  who  sees our   first  page  and is    within  driving  distance  AND  who likes our   kind of  thing    will be  TEMPTED to come to the store……..i look at i the  web page aaS   MOSTLY  A BILLBOARD….. i can  see a lot from  statcounter….we arent in a huge pool of   sellers  like  you  social media  folks…. …we are local  and  regional  and   so  we have managed  to get on the  top  7  google  places  for our key words….we have had  our website for   several  years…we do  get hits  and inquiries  from all over the  country  tho…

    my  dh and  dil  can  both   nearly program… so that helps…we have done it on our own  so far…usually i  tell them  what i want  and they tell me  why  its impossible….then we  compromise…

  • @tedksocial love the  by nerds for nerds….  thats  how it looks  to me sometimes…..

    .  we   are  deeply into social mledia…our facebok page  has  been around a long  time and our  customers  use it  A LOT….  we have  2500  fans. and used  to   post about  5 or  6  times a week….and  now  even more… … the  growth  has  been  with no  fangate or  contests or freebies……its   a  big part of our  marketing and   the  customers  talk about it   in the store  a lot…. im sure its led  to lotsof  sales   every week….and its  really   cut   into  our newspaper a ds….  facebook is  so much  better for  us… 

    when i   think about  content  im  trying to  find a cool picture of   inventory that   the  customers  will like…. 

  • Regulations, regulations & costs to make the regulators happy.

    The start of this year has cost me $6,000 alone in monitoring fees for my site Money and Risk (a hobby).  I expect another $25,000-30,000 in archiving costs when the other 4 sites go up. 

    That doesn’t include the lawyers fees to review my policies and see if they agree with me about the editing/posting guidelines.


  • @tedksocial Figuring out which channels to put time and attention into, and then wondering if anyone is seeing any of what I’m putting out there. Actually, I’ve had some great interaction with people in the clubs, so I know some if it’s sticking :)

    For the construction biz, getting pictures and/or posts from our guys out in the field for FB and finding time to write blog articles. For my art biz, finding time to create content (paintings) to post!

  • Your overhead is ridiculous!, but you are going to make money, right? @moneyandrisk

  • @chrisloeser not to digress too far off topic, but this article and the audio from SXSW interview with Matt Cutts, Duane Forrester, and Danny Sullivan really hits home your Great Eye turning observation. But I am sure you have heard it already, but for those who have not…
    But a real important point in the above article, and entirely relavent to this thread, is the importance on Social Amplification. Just like there companies with big budgets to hire professional SEO teams who essentially bully out the mom and pops, we will be seeing more of this in 2012 in the Social Media arena. If you are not investing time and resources on social media, you will not get rankings. Both Bing and Google are in full agreement on this. 

    So i think it is fair to say the greatest social media challenge will be staying ahead of your competitors. How to stay ahead? Now we are back to the original question. 

    But remember, you don’t need to have the best social media strategy on the web, just be the best in your niche.


  • @deairby It’s just part of the cost of doing business in my industry.  It’s a flat cost from federal regulations whether I’m managing $2M or $1Billlion.  For me, I have to continue to add clients to cover the new costs since the regulations are so costly that most of the smaller companies are closing.  It’s tough to justify staying in business when your net profit is $29,000 and your revenue is $75 Million. 

    Our cost went up 2X last year and 4X this year.  The only way out of it is to grow fast til you get past the breakpoint for expenses or sell out.  We also pay for a lot more than our competitors because I use the latest technology and follow all the regs.  I don’t know of a single adviser in my network who are actually paying a third party to archive and monitor their social media/internet activities.  The ones doing that are the large corporations. 

    We didn’t choose to monetize or accept any advertising on the site but may in the future just to cover the expenses. 

  • Content :)

  • @moneyandrisk You social media challenges are certainly unique :)   Outside of costs, are there other challenges you face?

  • @reneestpeter Seems like having 2 businesses is keeping you super busy!

  • @jeremyknight Content seems to be the most common answer to my initial question.  Thanks.  I’m going to open a new thread with a follow up question.

    This is fascinating.  Thank you to everybody that responded so far :)   Keep ‘em coming…

  • @tedksocial Those are the companies my husband (construction) and I (art) have; social media for my “real” job (Canyon Creek Cabinet Co.) is a bit easier because there are a couple of us that divide & conquer!

  • @tedksocial @jasonwiser

    Great thread, Ted. Made my head a little dizzy, I must admit.

    Jason… But remember, you don’t need to have the best social media strategy on the web, just be the best in your niche….
    That’s a great way to sum it all up and focus. I know I’m a bit worried about which way the Google winds will blow in the near future, and that’s made me a bit less willing to take on new clients at the moment, even though I neeeeeed that revenue. It’s making me do more indepth research into who I pick for clients and what baggage they may carry along from black hat backlinkers, etc. 
    I’ve also stopped looking at aged domains right now as an investment or a  rankings jumpstart, as I don’t see a clear way of determining which ones were either already sandbagged or were being targeted by Google for shutdown before they decided to abandoned ship.
    So I guess I’d say my biggest challenge is just staying clear of Google landminds while I’m trying to earn an honest white hat living.

  • @jason… the challenge has now grown 10-fold. We lost our primary vendor, had to scramble to find a replacement, the old site due to contractual stipulations can’t come back online so we’re starting over, completely over. OOF!

  • @atlantarobin I totally understand!  Just about the only one “safe” from major search engine changes are big brands, but they get knocked around too every once in a while :)

  • @tedksocial

    Know what you mean, Ted. Poor little JCPenney! I feel soooooooooo sorry for that little company… but they did seem to bounce back sooooooooo well and soooooooo fast… makes you wonder, lol.

    @chrisloeser

    And, OMG, Chris! That’s the kind of thing that makes me afraid to take on big name, big budget clients in my area and just stick to small ones. It also makes me diversify my “tools” I use for client research and reporting. Are you able to share the source you had that shut down? 

    Landmines are everywhere right now and though I’m trying to stay clear, I’ve noticed even the ones I’ve dropped are now out there marketing bigtime to replace all their burned clients with newbies who don’t know better. But I have to say, it’s hard to stay in the know when people don’t share their “got burned” stories. Alas, I do understand some companies’ need to keep quiet about such things, but if you can share on this one, please do. And thanks in advance….

    Robin

  • @jasonwiser

    All good points, Jason. And now I’m thinking that rethinking just what local niches consultants specialize in is not a bad idea either. Even locally, research is telling me that certain niches are locked in for years, as far as first page SERPs are concerned in the medium to large markets. This last year’s emphasis on local marketing has definitely caused a flurry of dollars in this area and I’ve had to switch niche focus for that very reason. Better to stick to low hanging local fruit than battle it out any more with high budget attorney and medical markets. Too costly and too stressful, and though local big dog budgets dominate these SERPs, it’s way too soon to be in online battle mode. With 98% of the local market left untapped, who needs to fight early competition battles before it’s necessary? Yes, I want longterm clients, but not the kind that will cost me dearly in the end.

  • @tedksocial

    Ted, or anyone else for that matter, are you using or planning to use curation software or plugins? If so, what benefits in time, content quality, Google love, etc. are you seeing?

  • @atlantarobin with respect to content curation, I have not personally used any plugins.  A friend in politics uses Storify on a large campaign blog.

  • @atlantarobin  low  hanging  fruit?  ha ha….i  wouldnt use  that   term  when  trying  to get a  locals  business…  they shouldnt  feel like they were  the back up plan…. but  most wont  be paying  300$$ an hour either.. 

    the  right person  could probably make a good living  serving  local clients….  its just a  choice….but  how  easy.?..

  • My top Social Media challenge for 2012 wow such a big question,

    well to summarise my key challenge will be to increase my presence on Facebook and other social media platforms where i have a presence and to continue to help small businesses with their social media.

    Having just started up the first few months can be crucial in getting your name out there and engaging with your peers (in forums like this) aswell as helping the everyday users of social media.

    Hopefully if i keep up the passion and dedication i can become a true specialist in the field and grow my client base and ROI … will slowly but surely get there filling up the Jug of success 1 drop at a time..

    :)

  • @annfurnivall  You got me on that, Miss Ann! LOL, I guess that could read both ways, but I was talking about low hanging fruit in regards to high volume / low competition keywords (# competing web pages, not CPC competition), and not “low hanging” businesses. Too funny.

  • @atlantarobin good  point…like all the social media  workers  are trying  to   stand out on  google….there  must  be  thousands of you all knowing  and sharing the same tricks and all working  for the  same  top spots   ….and i have  a few  hundred   competitors  for~ indiana antiques~my main  keyword,   so i can and  did  get up there on the first page of google..even  tho im  not  exactly sure how,  guessing  my organic  stuff…..

     … i do see what  you  mean….all the  important and  fairly easy things  a local   place   can  do  at  the  start….

    p.s.  if  you are talking to the masses, like me, i have no idea w hat  cpc  competion  means…. i guess i never did  that one…

  • @annfurnivall Ann, I was tired when I edited this, so “Adwords” got deleted when I edited it, but..

    When you use the Google AdWords Keyword Tool to search for keywords, this is what you’ll see (type in antiques Atlanta and check the “Exact Match” button in the left column and uncheck the Broad match button:
    https://adwords.google.com/o/Targeting/Explorer?ideaRequestType=KEYWORD_IDEAS&__u=3862246697&__c=8642403377
    The competition column in the results refers to paid Adwords competition, not the real competition in free organic search results.
    If you want to compete in the search results for “antiques Atlanta” with a similar tool, you’ll usually have to pay for the tool. I use Jaaxy (http:jaaxy.com) for $19/mth. But there are several ways to do this free, if you want to invest the time:
    For google results, search “antiques Atlanta” in the search bar. You’ll usually see a large number below your search. That’s how many pages there are competing for results for that keyword.
    For exact matches, to see how many used your exact keyword in their title or anchor, type:
    intitle:”antiques Atlanta” (no space between : and “)ORinanchor:”antiques Atlanta”
    The results you’ll see is a far smaller number than the broad search match competition results you started with searching only for the keyword term.
    Then, after you have results, for example, of your intitle search results, scroll down to the bottom of the page and click on the highest page numbers until you get to the last page of the search results. You’ll see a message after the last result that tells you there are more pages that basically duplicate some of the results you’ve gotten. The ACTUAL competition results for your exact keyword term is shown to you on that last page. That’s the real number of actual competitors you have for that keyword search term.
    No one knows why Google doesn’t just put that number under the search results, but for some reason it doesn’t. People have lots of theories, but Google has confirmed none of them.
    Hope this helps you a bit. When I talk about “real competition,” not paid AdWords competition, that’s what I’m talking about. So, if you want to know how many “exact” competitors you are competing against to show up in the SERPS, try looking for exact keywords using those search tricks above. When I first started, I’d find a term with Google’s AdWords keyword that had low competition and high monthly search results and then never show up in the SERPS and wonder why. After someone showed me this secret, it was very clear why I’d never show up — too many real competitors using my same exact keyword already had thousands of pages created for my keyword.
    Jaaxy gives you these exact match competition results. It’s the cheapest tool I know of that shortcuts your time like that. Other tools do the same, with more features, but for far more. I find all the features distracts me from focusing on what makes money, so I really like Jaaxy, but others swear by their favorites, too.
    But I recommend doing this manually until you fully understand what you’re looking at or all the paid tools in the world will never help you focus on what’s important.
    So when I was talking about oversaturation in some markets driving the budgets for those markets out of the common business owners’ hands, I’m referring to the fact that the real competition numbers are either sky high or the players in the game have far deeper pockets than their smaller competitors have. Eventually, money buys all when it comes to competition or either buys out the competition. That’s what I’m seeing happen in certain markets already, so “low hanging fruit” will truly go away in my eyes within the next 5 years. It’s already happening.

  • @atlantarobin I love it that you are not a woman of few words! 

  • @atlantarobin that  was  great   robin!!! im  printing it out so i  will have it   if i ever  try  google adwords….  im in the top 7 for my main   words , thank heavens…  so i  don t  have to learn all this  right now…lol

    ….. i  use  stat counter and  get  lots of info….my  keywords are a mess…. after antiques indiana…w.hich we are tops  in  google for….after that my  searches are all over the place  from   clock to  quilt to  shabby to  cabinet   to  toys….i  have    checked  the  searches iln  several   ways…  ….we are like a  department store  and carry   a  wide  wide range of   things… so   the words  just  are all over the place….

    good  for us,  the  big  corps  dont handle our main things,  vintage, repurposed  and   junk art….

  • @jasonwiser 

    Lol, Jason! But I wish my SME/Chrome browser problems would work themselves out faster. As you can see, I’m having a hard time editing mistakes and visual spacing AND when I post something, it goes a bit wonky and won’t give me normal paragraph leading between paragraphs. Definitely not WYSIWYG on my end.

    (“Leading” is pronounced “ledding” and is the vertical space between two sentences or paragraphs or two pieces of type). At least setting type and physically printing out newspapers isn’t required to get your message across anymore. So that’s one BIG challenge none of us have to face!

  • @atlantarobin Your response was very helpful.  Thank You! You might consider starting a thread about keyword research to see if folks have small business type questions around that.

  • My biggest social media marketing challenge in 2012. I market for a co-operative food  store and we have over 1,000 people who like us on facebook, but how does that generate sales? If they do generate sales how much? Why is this a challenge? We can have a billion people like us on facebook but if nobody comes in the store and spends real money, we won’t be open for long. Thanks

  • @aimeewest That’s really cool that you promote a food store.  My dad is a restaurant owner and I helped him promote his business using online media.

    You are absolutely right.  What difference does it make how many likes you have?  At the end of the day, your bottom line is what’s paying the bills and salaries :)

    I think you are asking smart questions about social media and your business so that is great !! 

  • @aimeewest ….  you are getting a  chance to market to   1000  fans….  thats a lot of  chances to  communicate….were    the  fans  gotten  by  coupons and  freebies or  contests ?  thats  not  too good  but   if  they are   really  interested in  the  coop   or  customers i would    stick to   talking to them on  facebook  and  talking about   food and    recipes and the  business …

    and  maybe the problems   with the  company arent  related to social media at all ….the  actual  content of the business is  always  #1…above  alll the  marketing etc…

    expecting a direct link  and proof  of  sales is  hard….we  cant  do it  either,  because we   market in so many ways…but we  soak up info in the store and hear  facebook  all the time…

  • Suddenly I have ‘to better understand the market in Scotland’ for a client. 

  • @tedksocial Hi Ted.  Time is another challenge for me.  As you can see, I haven’t been back in a month. 

    We’ve been busy creating another site to help promote around 200 bloggers.  I had spent 2 days drawing out details on the site, pages, designs, and specific strategies for the next 6 months.  That still wasn’t enough to free me.  I was still stuck making decisions and clarifying things for people for 20hrs/weekend. 

    The social media for that site will be outsourced with detailed instructions of what I want.  We’ll programmed it to be as automated as much as we can. 

  • Hey Ted,

    For me trying to find the “it” that creates that emotional connection that makes fun and/or customers want to engage with my brands.

    There’s such an overload of information out there and consumers are bombarded with it. It’s hard to find that perfect blog, that post, or tweet, that really brings them in. Its been tough trying to figure out exactly what drives people to our brand.

    What has been working for you all?

  • Thanks @annfurnivall I have not been on in while as you can tell. I’ve been busy getting our new website up and running.

    No all of our likes are from people that find us and not contests or anything like that. I don’t care how many people like us (per se), I care more that we have people who are interested in what we offer and want to connect with others who feel the same way. In other words I’d rather have 200 people that really like us and promote us than 10,000 who just like and never come back.

    Thank you @tedksocial it is lots of fun promoting a food store, especially a co-operative.


Add your voice to the discussion

Existing members: . If you do not have a SME account, .