What’s the best way to format a social media ROI report (3 posts)

Topic tags: marketing, report, roi
  • Hi everyone,

    I am a SEO/Social Media Assistant at a company that helps artists market themselves to creatives.
    I’ve seen quite a few posts on social media examiner on how to create a plan/strategy and other posts on what we should be tracking, but nothing on how to format a ROI report. For example, if I wanted to create a report that focuses on Twitter, and our goals for right now are to increase followers, and retweets/mentions of certain tweets, is there an easy way to outline this? We’re a small company so we just don’t have the resources to create our own graphics and charts. 
    There is so much information for social media people to cover (from each network to each month’s strategies), any tips on how to best format a social media ROI report would be very helpful!
    Christine

  • @christinetandrews What you are describing is more in line with simple metrics and not necessarily ROI. If you are limited to creating charts and graphics, Excel can automatically produce the charts for you if you plug in the appropriate values.

    You’ll need to have a base measurement to cross compare your numbers as you go forward.  Then once you have those numbers, you can see how well you are doing in periodic time cycles for however you define, e.g., weekly, etc.

    Your metrics are very basic. You may want to include click-throughs using a bit.ly strategy as one additional metric if you are trying to drive traffic to a destination.

    My advice from the situation you explained, don’t over complicate the reporting. Track and compare the numbers to measure influence whether its simply in a matrix format or supplemented with graphs and charts. In either case, Excel can easily do this.

    …and you can always add additional value to the reporting with brief explanations and analysis of the events transpiring.

  • @danielmckean Thank you for the advice! I do have a few other metrics I plan on including, one being click-throughs. I guess beyond excel, I want to track the types of content that drives the most clicks, retweets, mentions, likes, etc. But you are right about using excel to create a chart that demonstrates this (love how we forget about the simple things!).


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