What is Social Media Spam? (14 posts)

Topic tags: social media, Spam
  • There’s an interesting thread floating about on spam, and there seems to be a difference of opinion of what spam is.

    Is it just email, or can an unsolicited phone call be spam? How about asking someone to like your FB page…as a comment on their FB page? Tweeting too often about an upcoming webinar?

    Leaving a comment on a blog that links to your blog?

    Is it in the intent? Are there some channels that nothing can be considered spam?

    What do you think, and how far do you go before you feel it’s too spammy?

  • @rich-brooks Spam, and intrusions are in the eye or ear of the beholder. Many times the same people who complain about advertising mail, for example forget that they will be happy when just the right offer comes along. “junk” is a relative term–a single person who never cooks might feel that way about grocery ads, but a Mom with a family and a tight budget welcomes them each week.

    In social media, I personally think a lot is in the way the message is crafted and the frequency. The same message Tweeted every 15 minutes to me is overkill. That’s one reason I like the FB timeline allowing a highlighted message, because it’s real estate consumption helps make it more sticky.

    At the end of the day, it still takes a minimum of 7 ad impressions (from any sources) to get attention, and in today’s internet age, I believe that is going higher.

    The better we can all be about targeting the right market and eliminating no prospects from our audiences, the more effective and less like spam it will seem.

    I am a big fan of “opt outs”–if someone feels I spam, or doesn’t like what I tweet or post on FB, I don’t need to speak to them. They can find me later if they change their mind.

    I also think those of us who are marketers (and even many small business owners who pay attention) are hyper-sensitive to advertising and social media messaging. I have been reading ads and paying attention to media messaging for my entire career–on purpose, so clutter to me is a relative term, as is spam.

    I don’t want your message again if I opt out, but have the option to ignore, delete, or trash it if I don’t.

    Now, I have a real pet peeve about phone calls that I have yet to figure out how to stop. We’ve moved and clearly got a number that used to belong to someone else. Unfortunately, this someone else is a deadbeat (and that’s being nice). The collection calls come in over and over again, and despite many repeated attempts, some of the services haven’t gotten the message. If I’ve talked directly to the business, they will stop calling (like the power company) but those that go to a service never seem to stop. But as collectors they have rights that marketers do not. (OK this rant is off topic, but if anyone has insight on how to fix it, message me)

    So, the short way is to say I think spam is a personal definition, unless it is addressed directly by a law we must follow.

  • in  social media i  consider   spam  when someone  comes on my facebook page    and puts their  thinly  veiled   ad  on….thats  just  wrong and  rampant…if  they are on  my page they should  be   talking about us  not  them…. .

    on 2 forums i   am on  putting  your link on is  ok…. but  often    someone puts tekk coaching, social media  offers  ,   drug  or  banking links on and   get  deleted…….  the mods   take  stuff off a lot…but leaves us  members in the  business  free to link  within  reason….

    . i have  friends  with  businesses  who  dont have pages and it  bugs  me  when they put their  business  pitches  on  my  personal page…. 

    i put ads out  , paid,  and i  try and   engage with my followers, and i  send  unsolicited mail out…..i dont  twitter… i get  tons of   spam email..   .

  • @rich-brooks Good question, Rich.

    For me, any unsolicited interruption is spam.

    Therefore the follow is spam:

    TV Ads
    Pop-ups on websites
    Unsolicited emails or regular mail
    Unsolicited Tweets via DM or mention
    Facebook posts on your page from other pages that are unrelated and overtly ad-based (this comes down to the reason the person is posting it)

    Spam is not just about email any more. It is all over social media and is not limited to your “traditional” spammers.

    Russell

  • ummmm, Internet lunch break? @rich-brooks  I agree with Russell @russellallert and it mentally and visually tastes about as good as “spiced ham”

  • @deairby Thanks Dea. I like it when people agree with me. :)

  • @joanmuschampfagnani I totally agree with “The better we can all be about targeting the right market and eliminating no prospects from our audiences, the more effective and less like spam it will seem.”

    To me, spam happens when somebody likes/friends/connects with me or my business, and immediately starts posting links to their website/blog/white paper. Can we, um, get to know each other a little bit first? Maybe my construction business isn’t the best fit for your “funding internet startups” message…

    Also, on forums, blogs, FB, etc, when people post wildly unrelated polls, links, “work from home” or other “comments”….totally spam!

    But, like Russell @russellallert pointed out, for some people any advertisement is spam. Is that just because there’s so much coming at us from so many directions? Is it the randomness of it? The pretend friendship that comes with so much of it? How do we market and not be spammers ourselves?

    @rich-brooks great question!!

  • @reneestpeter @russellallert @deairby @annfurnivall @rich-brooks We all have different perspectives on what we find intrusive, and what we classify as spam.

    I know that intrusive things pop-ups, (mostly those that obscure the main page of the website I selected), text messages, and phone calls all are my pet peeves, because they inhibit my progress & call my attention away from what I am doing at a time that might be inopportune. In short, they don’t allow me any choice. I also include overt FB posting on my business page as spam, unless I invite it. I do use the delete button,but since it requires me to take an action I shouldn’t have to, and it could be there for awhile before I or someone on my team sees it, it’s a no-no. Pretty much the same in any social media setting, because it is “social” and not an ad channel.

    I’ve noticed on LinkedIn there is a subtle line betweeen people in my connections or groups posting their events in discussions vs. people who respond to a discussion and hawk their product or service.It’s a matter of degrees, or even etiquette.

    I must say @rich-brooks that this has been a thought provoking discussion

    But I view most email and direct mail as acceptable because I can delete or trash on my own schedule as I see fit.

  • @joanmuschampfagnani This isn’t in response to the spam, but your other problem with the collection agency still contacting you.  I had an issue with a collection agency trying to collect I didn’t owe. They badgered me constantly. I ended up modifying a sample letter from here  http://www.creditinfocenter.com/forms/  they are sample letters.  I would suggest to modify the cease and desist letter or possibly the validate debt letter to your situation.  I’ve used both each one to a different agency and after receipt all calls and letters stopped.  This was the only thing that worked and I think it’s because by law once you request in writing they have to otherwise you can counter sue.  Hope this helps and good luck. 

  • I think I have become conditioned to receive spam in my email.  The thin threats of fines do not serve as a deterrent to prevent it.  However I do get upset when others blatantly post their links on my page or profile.  Really, how would they feel if I walked into their house and spray painted my company name on the walls. 

  • @reneestpeter ”Can we, um, get to know each other a little bit first?”
    i’m with Joan on this one. I am not as irritated by spam as others. i too like to study what works and what does not. @joanmuschampfagnani I like to be able to Opt out. And I have also created a special email that is specifically for spam. Like when my wife wants a recipe and needs to sign up first. We dont hide it either. My spam email is junkdrawer@mibridgemi.com and when that gets too saturated, I will just create another like spamdump@mysite.com 

    And as for LinkedIN, it does get very spammy, but then again I am a connection chaser and I accept all invitations. So I guess it comes with the trade off. 

    This is a very effective deterrent. Just recently, I got a message from an email list asking me if I was a real person, f not, would I kindly unsubscribe, or they would be forced to remove me. i did not respond, the emails stopped coming! 

  • @davidblide Akismet or Disqus will stop all that.

    And as for telephone spam @bnsmav, i have a Skype number that I use for signups and bills and such. Then it is easy to change the number if things get out of control. I have looked myself up and I do not see my real number connect to my online profiles, but instead the spam dump junk drawer Skype number. 

  • @jasonwiser using skype sounds like a good technique I never thought of that thanks.

  • @russellallert

    +1

    what he said


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