website evaluation? checklist? (26 posts)

Topic tags: website evaluation
  • If you evaluate the quality of a website, officially or unofficially, what are you looking for? Design and content? Theme? What do you notice first? Why are you attracted to some and not others? Do you have a checklist to rate whether a website is “good” or “bad?”Thanks…

  • @deairby Hi Dea

    First and foremost it is design. If it’s clean with lots of whitespace and no (or few ads) then I am more likely to stay. If it is cluttered and full of ads I leave without reading more than a line or two.

    Content comes second. It’s needs to be engaging and interesting, but also laid out well. If all it has is 3 huge blocks of text I am not reading it. On the otherhand if it has sub-headings, bullet points and is easy to follow along, then I will keep reading, even if it is to skim.

    Oh, and no animated gifs. :)

    Russell

  • Hi @deairby

    Dea, I’m actually a content over appearance guy for the most part; but a good, clean, uncluttered appearance sometimes means very accessible content.

    If the content is no good, however, then it doesn’t matter how nice the site is. They’ve failed to provide me service; they may have had some perceived value initially, but in the end they’ve only wasted my time.

    My time is at such a premium, that when I surf the web, it is actually ‘search’ the web. I need something and the content needs to be accessible and it must resolve the reason for my search.

    Some of the best content to fill my needs were found on sites that had no great appeal; they had a lackluster appearance, or they possessed some other quirky thing. Nevertheless, they kept me coming back because their niche filled my need and then some.

    In fact, it seems this has been true in much of my experience (and that is not to say that it is a very rule of life). As a former Navy diver I’ve been around the world for more than a third of my life, and the best food I’ve eaten was rarely found in the nicest, cleanest eateries; the best bookstores I’ve encountered were often old, dusty, semi-cluttered mom-and-pop operation.

    On the web, sometimes some of the best content providers are just trying to get by, and had they had the resources, perhaps they would be able to partner with someone that could get them a terrific looking site; but alas, it is not always the case. “All that glitters is not gold” is an old maxim that testifies to this very thing.

    Again, it would be nice to have my gold found in a great package, which is easy to open, and a pleasure to set on my desk; but the reality is, gold is mined from ore; but once found and tapped, I’ll be back again and again.

    Anyway, just a penny’s worth of my two-cent opinion.

  • I cannot agree more @joncardwell. Long live King Content!

  • @deairby:

    A website should do three things (courtesy of HubSpot for this information)

    1) Attract visitors
    2) Convert visitors into leads
    3) Produce measurable ROI

    As far as I am concerned, the design is not that important. As long as it doesn’t make the site look overly spammy, my focus is on functionality, i.e. is it converting the visitors into leads?

    Not to toot my own horn, but I actually wrote a blog post on this a few days ago; feel free to check it out for additional insights:

    http://www.lukaspleva.com/small-business-website-tips

    - Lukas

  • @deairby I look for usability. Usability is a broad concept word because it covers a lot of areas–visual design, navigation, content being some keys. But I also look for ‘marketing value’- are you taking every opportunity to convert visitors and engage.

    There is a “checklist’ and it all depends on whether you are building a new site from scratch or revamping an existing one. In my opinion, in either case you need to develop a Creative Brief that delves into your audience(s) and what they need, the brand you want to convey, the content types you plan to deliver, and the functionality you need, and your anticipated budget both for creation and maintenance.

  • @deairby

    Noise.  I like quiet when I’m reading.  If a site I visit automatically starts an audio track of any type, I tend to leave, unless there is a big, in-your-face, button to turn it off.

    Visual.  I like white space and a site that is easy on the eyes.  I don’t like clutter, i.e. lots of ads with high contrasting colors, pop-ups, auto-start animation or video, many different font types, sizes and colors, it makes me lose interest.

    Speed.  I like fast; the faster the better.  If a site takes longer to load than average, either initially or through navigation within the site, I’ll usually leave.

    Ease.  I like simple and intuitive navigation.  If I have to hunt for pages that are hidden two and three levels deep, I tend to lose interest. 

    Quality. I like a site which conveys information with few, and easy-to-understand, words.  I don’t enjoy having to consult a dictionary to understand what I’m reading.  Save the vocabulary gymnastics for the professor.  Relevant and succinct content, presented in everyday English, I like best.
     
     

  • nice list, thanks Michael @mgoes

  • nice list, Michael, thanks @mgoes

  • @deairby Good question!  It was interesting to see what everyone’s preferences are.  I would agree with @mgoes and his list.  For me it really comes down to a good balance of content, organization, and visual appeal.

  • awesome input, people, thanks and, Lukas, great article! (you should toot your horn!) I asked this question because I am developing a website for a new church work my husband is pastoring…. (durhamchapel.com) I have just started and know I have a way to go. My skin is thick if anyone wants to make specific suggestions.

     @russellallert @joanmuschampfagnani @lukaspleva @joncardwell @voxsip

  • @deairby

    Have you considered using a premium Wordpress theme that was specifically designed for church websites? Here are some examples:

    http://vandelaydesign.com/blog/wordpress/church-themes/
    http://themeforest.net/item/light-of-peace-wordpress-template/120416?ref=wpposter

    Your website is a good start, I just think the theme you chose is a little too generic. Even if you’re on a budget, some of these templates are not too expensive (e.g. $30 for the one on themeforest).

  • will check those themes out, thanks, Lukas @lukaspleva

  • @deairby

    I was about to weigh in with a response similar to @lukaspleva, that if you’re the site owner it’s all about conversion.

    Then I read that this is for your church, so I’m not sure if “conversion” is the goal or not! ;)

    I would suggest that if the purpose of the website is about keeping members of the church up to date with events, and perhaps help non-members looking for a church get the information they need, then it’s a successful site.

    We should be thinking about our ideal customers and what THEY want to accomplish at our site. 

  • lol, :) yes, conversion is the goal! Mostly at this point it is awareness… the church that has been there is 102 years old and down to 3 members (aarrrggghhh) so we are stepping in for a “replant” which also means a “rebranding” of sorts. Out with the old and in with the new. Trying to be in the 21st century.  @rich-brooks

  • I highly recommend Jakob Nielsen’s usability studies.  He did one about 10 years ago, and recently re-did the study.  A lot changed.  It is expensive to buy all the results (around 300$ if I remember correctly), but he does post summaries and tips on his site.

    The studies cover everything you could possibly think of, from color of links to placement of items.  It was really eye-opening to me, and I’ve used his results with great effect.  We just did a redesign and followed his rules, conversion skyrocketed. 

  • @deairby I have a friend that built a church site and then asked for my opinion of it and if I would attend the church that the website represented.

    The website was black and the header was 3 gnarly, violent looking crosses. I would never attend that church because the website was dark and foreboding. It’s no wonder his church is struggling for members.

    You may want to ask some of your desired demographic what they would respond to on a website.

  • Amy, that’s what I’m talking about. Did you see what I’ve done so far? durhamchapel.com @amyhallbiz

  • @deairby I like the tree … symbolizing the tree of life (from the Jewish tradition) I like the color and the simple picture of the chapel. (It looks very approachable.)

    Why page – I don’t like the right justification of the subtitles – that page was very hard to read because of that. And the Green why’s threw my eyes off. My eyes weren’t really sure where to land and (for lack of a better word … confused)  Left justify and just Bold the Whys.

    Event page = Left justify title and watch the spacing of the text of the content. I  would show off the inside of the chapel, during a wedding on this page.

    hth :)   Amy

  • awesome feedback, Amy, thanks, will do, so appreciate your valuable input, You Rock! @amyhallbiz

  • @joncardwell I’m that guy who always says ‘yeah, but…’

    So, I agree the content has to be there, but great content hidden behind pop-up and adverts get ignored right quick.

  • Ditto.

  • Great advice from so many….I am sure this will be of great help to you Dea!  My site will undergo major revamping this summer so these ideas were fantastic.  I have to totally agree that “clutter” is a big negative, but relevant and informative content will will every time.  However, the biggest pet peeve (at least for me) are poor grammar and incorrect spelling!  If I find sites with errors, I am suspect of the entire site.

  • @deairby I wanted to share with you some of the lessons I’ve learned.  Putting up a website and adding some content will get you some traffic but you will need to build a website that solves a problem.   Since you are developing a website that is for people to come together as a group, you will need to really profile the community spirit of your church.   Help give people a feeling that they belong with your church.   You have good website tools but content that speaks directly to your community and builds the community or family spirit will help people feel at home.  Doing things like profiling members, adding LOTS of (good) pictures of events, the people and the area will help the connection with the church.  I’ve had a lot of positive responses when quotes are added to websites.  The quotes need to speak directly to your target audience.  The quotes can be created with a graphic or it can bold headline text.  Really focus the quotoes message on filling the need a person may have.

    I recently took over a Little League website that has about 400 families.  When I started with the website, no one went to it and it wasn’t a source of information or community at all.    The website looked ok but it had old information and very generic pictures.  Nothing that connected the community.   We started posting pictures from the games, profiling the players, highlighting home runs and other good plays.  I went to You Tube and embedded videos to help the coaches and umpires and of course I started posting famous inspirational quotes from baseball players.  The website went from just being there to being a resource and a showcase at the same time.  The website has turned around completely.  I can’t remember the last time I was at the fields that someone did NOT thank me for the website.  Over the weekend, we had our Family Movie Night that was open to the entire community and I was helping with snacks and other things and I overheard a little guy about 5 years old pointing to one of our 12 years olds telling his friend “He has hit HOME RUNS!”  It was such a cool moment because the littlest players are recognizing the “big kids” & the best part is website is pulling our community together.    Baseball is a different feeling this year, it’s the best part of the weekends and a sense of community is felt across all ages. 

    You can easily create that for your website.  Video tape sermons, take pictures, and make the website a resource for new and existing congregation.  Add content weekly or bi-weekly.  Make the website the main source of information.

    Another thing to think about is….brand your entire marketing.  Make all things have the same look and feel so people see that certain something and automatically think of  your church.  It could be the picture of the tree, or a tagline, colors, or event a font.  Just make sure it all ties together.  Don’t forget to create a Facebook page for your church (making it have the same look and feel as your website) and use that to post pictures, quotes, upcoming events and etc.. You can embed that page into your website so Facebook will add current content to your website.  Make sure you add all of the social marketing links to your website.   In this era, we need to give as many options as possible for people to find us.

    Good luck! 

  • My thanks to you all! I am also building a site, and will use all of your advice. I’m particularly grateful to @lucaspleva – very informative blog! – and @mgoes - generous list posted.

    Thank you for the topic @deairby!

  • Totally agree with you, Kim.I don’t shop at stores that misspell words. @kimkline

    Wow, Catherine, so impressive on so many levels. Great work on the baseball website! All your information is great and I am looking forward to the day that I can put it into practice. Right now….there IS no community! :) We have 3 members (two widows and a man from the nursing home….not very pretty pictures) @catherineschooling Yes, the troops rallied! SME is amazing like that. @nyssavista


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