using mailchimp? (34 posts)

  • I have used Constant Contact for years and am trying to move to mailchimp which is free. However, it is very different and doesn’t seem to be as user friendly! Or, am I just an old dog that can’t learn new tricks???? So, I’m wondering if there is anyone who uses mailchimp that can recommend it.ThanksDea

  • @deairby here’s some guides that might help.. http://mailchimp.com/resources/ :-)  

  • From one self-professed “old dog” to another, mailchimp ain’t no Constant Contact, thus free.  I am not besmirching mailchimp, I just cannot get it to do the same things for my business that Constant Contact can.

  • hey “old dog” (only because you said it first), that was a quick reponse! That’s what I have to weigh….you really do get what you pay for! @dfriesland

  • You are correct.  ”Old Dog”  is a compliment and thank you.  My 24 year old daughter calls me “wing tip” and has hid the 2 pair I own from her last visit here.  Says I need to catch up with the times, technology included,  Hah  I’m getting there.

  • @deairby I’ve used both, and found Constant Contact easier and seemingly less “klugey”. You need to weight the cost vs. the timeit takes to make it do what you want.

     @dfriesland  Hey, I resemble that remark! My 22 & 27 year olds keep saying they’ll ‘put us in the home’ if we don’t shape up!

  • I use Mailchimp.  It’s the only email service I’ve ever used and I’ve never had any problem with it.  Did you have a specific problem with it?

  • Hi   @deairby        You may want to read this article on Mailchimp. Its free until you have 2k people on your list BUT they count people more than once if you have them on different lists. http://virtualhiredhand.com/aweber-3-obvious-important-mailchimp

  • @deairby I used Constant Contact for about 5 minutes then switched to Mailchimp which I love. I’m just wondering what it doesn’t do that CC did. It may take getting used to, like anything, if you are switching from something you’re familiar with but I’ve always found it user friendly, especially when integrating with my blog/site/Facebook/etc.

    Stats are good, lists are easy to track, campaigns are easy to set up. Their customer support is fantastic, so if you ever need help doing something or have questions, you can catch them on chat.

    Maybe I can help you get acclimated if you tell me what you’re finding difficult?

  • thanks everyone, I’m going to keep trying to make mailchimp work @devanianjali @dfriesland @joanmuschampfagnani @dyanebradley @dianebianchi @carollynnrivera

  • thanks for the link, don’t think I’m going to go with mailchimp! @dyanebradley

  • I’ve been doing a lot of research and testing for some clients – they were all using constant contact but it’s just not got the level of support and functionality they needed for social media and website integration. I looked at a lot and switched them to Aweber – it had everything we need and didn’t cost a fortune.  Unfortunately there’s no one solution out there that is perfect but I’m finding aweber the best so far – it’s back end interface is easy to use and you can set up newsletters from your blog feeds.

  • I have to say that I’m an “old dog” also, LOL … love this conversation … but I really like Mailchimp … once you get the hang of it, which took me a couple of hours (for me that is not bad at all) it is very easy to use. I really like it, a lot.

  • I have used Mailchimp for a number of clients and our own campaigns.  From a user experience I think it is great.  Very easy to create and send emails.  I do think that the reporting could be better. 

    Recently we have been using Campaign Monitor for a client and I have to say I am very impressed.  It has been just as easy to use and the reporting is great! 

    I have used Constant Contact in the past and my biggest problem was their support and in the end it was what made us switch.

  • I started out using Constant Contact and moved to MailChimp a couple years ago. I found Constant Contact cumbersome and inflexible. I love mailchimp and find their interface very intuitive and a lot easier to create templates for. And I spend a lot less time creating new email campains in Mailchimp than I did in Constant Contact. 

  • I’ve had to use MailChimp support. I found them to be very quick to respond to my contact and emails. It did take several tries before they were able to find the issues in my email that were causing peoples Outlook to freeze up. But I was very pleased with their service.

  • @deairby the question you may want to start with is what are you looking to accomplish with your newsletter and does Constant Contact do a better job than MailChimp? I personally think that MailChimp is the most user friendly, but what I love about it the most, besides that they are playful and actually make something like creating a newsletter fun, is the integrations they have with other companies. My company, http://revivenyc.com, designs and develops websites and the integration that MailChimp provides with Gravity Forms, Paypal, and Wordpress means I can pretty much build anything with very few programs.

    Just a thought…

    R

  • @steveireland MailChimp does have great support don’t they! I posted a question about a feature on their Facebook and they sent me a reply within the hour. It was awesome!

  • I found Constant Contact so very HEAVY to use and navigate. Preferred Aweber, have yet to try Mailchimp.

  • I have used Mailchimp for two years and love it.

    What are your specific problems with it and maybe we can help you get past them?

  • I have used both CC & Mailchimp and find Mailchimp quicker & easier.  There’s something about the CC interface that just doesn’t feel at all intuitive.  Maybe it’s just me but Mailchimp seems more straightforward.  And it truly is wysiwig.  With CC it sometimes seems like you can’t really make it look the way you want it.

  • that’s curious, Scott, because I found just to opposite to be true. can’t figure out how to make mailchimp look like I want @dscottwalker

  • @deairby @dscottwalker @abigailgorton @rachelmaskell @juleswebb @dfriesland (and many more)!!! :D
    I use CC, MailChimp and Aweber as I test many of them for clients. I’ve also used iContact and Vertical Response and MyNewsletter Builder but they are not as popular as CC and MailChimp.

    I think MailChimp is GREAT for a free tool. It also has Autoresponders that CC does not have at present.  It is very easy to use and can be customized like CC templates can. 

    I do like CC templates better though and I have used CC for years. But I have no problems using MailChimp but this one…..recently with AOL subscribers.

    When AOL subscribers get a MailChimp newsletter it will say “Unknown Sender” in the From. But when you click to open the message it will say from “you” correctly.  But the initial “unknown sender” may cause the email NOT to be opened.  I’ve found this problem only with AOL so far.

    Aweber I find the most non-user friendly but has great auto-responders.  They have a new editor in BETA and it is GREAT and can’t wait for that. It makes it more easy to build newsletters and that will be more appealing to many in creating a custom newsletter (where you don’t have to do it in HTML anymore).

    I’d be happy to help anyone with MailChimp questions as well or CC, or aweber.

    Heather :D

  • I might just have to ask a few questions. I can’t seem to get it to look like I want like I was able to in CC. Do I just not know where to go? If I choose a template they have I can’t change it and I can’t figure out how to create one with what I want. aaaaarrrrrgggghhhhhhhh!@##$$%^&%$#@ just saying I must have a very large learning curve with this. @blogsbyheather

  • @deairby @dscottwalker @abigailgorton @rachelmaskell  @dfriesland

    I really like mailchimp and usually promote it, but it’s just not fitting one of my clients needs. As a result I’m currently exploring  http://www.campaignmonitor.com/

    Bummed at having to learn a whole new interface and templating language, but so far impressed at what they offer and their interface for creating new email campaigns.

     DomainKeyOne of the main features that attracted me was being able to set up a template that dynamically brings in the RSS feed from a blog. You can schedule these RSS email campaigns to go out say once a week and it will automatically have the latest (insert whatever number you want) posts. 

    This is a technique I see Sitpoint doing with there email newsletters. Nice to have this automated in an email that reflects the look and feel of your site.

    You can also set up your domain as the from address for each campaign by adding DomainKeys to the DNS records on your sites server. By authenticating your domain you’ll be able to bypass certain SPAM filters within many major ISP’s, increasing the chance that your email will get through to your recipients. Maichimp just verifies emails from a domain, which doesn’t hold quite the same authority.

    cheers!
    Jules

  • Constant Contact is popular because they advertise a ton and have easy-to-use templates. But like @sachawhitehead and @blogsbyheather said, their feature set just doesn’t stand up to the other services out there. I have been ‘anti-CC’ for years. I used to recommend iContact the most. I always loved Mailchimp, but it used to be quite a bit more expensive. Now that they’ve brought the pricing down, it’s usually the way I go. They have a ton of features, including blog-to-email, autoresponders and a really cool  A/B testing feature to see which subject line gets your email opened more (that might only be in paid version). Aweber offers an extremely feature-rich service, too, and is becoming more user-friendly. It’s the most popular among info-marketers and has some features targeted at selling single products. Another lesser-known service that I really like is Mad Mimi. They start off free just for the 1st 100 names, but the pricing is reasonable ($8 for 500, then $36) with great personal service and a ton of features. They’ve got a super user-friendly interface and it’s very easy to alter their templates. If you’re finding MailChimp to complicated to work with, you might want to check out Mad Mimi. I wouldn’t leave CC just to save money – I’d leave to get more for your money.

  • @deairby  MailChimp templates can be formatted to look like just about any website – to keep the branding consistent. Log into your dashboard and click on my templates > Start from scratch. Then build to your hearts content. Remember just because the template shows a header doesn’t mean you have to use it. That can give your newsletter a whole now look and feel. Please feel free to ask questions I know we have quite a few MailChimp experts in the club.

  • Which email marketing software is best depends on your circumstance.

    • Metrics: Mail Chimp & AWeber
    • Cost: Mail Chimp
    • Scalability: Mail Chimp & AWeber
    • Small business solution: Mail Chimp
    • Big Business: AWeber
    • Learning curve / User  Friendly: Constant Contact (closely followed by Mail Chimp)
    • Out of the Box Templates: Constant Contact
    • Customization of Templates: Mail Chimp
    • “Old Dogs”: Constant Contact (tongue in cheek  @deairby)
    • “Young pups”: Mail Chimp
    Constant Contact is slightly more intuitive, but you pay for features. For example the # of images are limited. $5 to upgrade. Total $20 month for non-profits. (FYI workaround host images externally on flicker or Picasa, insert using URL)

    Mail Chimp is free for 2000! For my clients, that is plenty to handle church newsletters, bake sale updates, and prayer requests. Also for short term missionaries, this is perfect. Incredible metrics and user engagement automated ranking using stars for opens. And to @dyanebradley article reference, this multiple listing does not affect many small business. And even with counting subscribers multiple times, once you go beyond 2000 subscribers, the pricetag is still comparable to Constant Contact. And hey, when your inbond reaches 2000+, whats and extra $50/month? Integrates wonderfully with Google Apps. Need I say more?

    Great assesment @blogsbyheather

  • @amyhallbiz Hi Amy—hopefully I can pick your brain about MailChimp (which I’m very happy with). I’m not able to upload an image. I would like to customize my newsletter to look like my website. I can find the template link to add image, but after taking me to the page to add images, I’m not able to upload.

    Any suggestions?

    Thanks!

  • @lindaesposito I’m confused as to what you’re trying to do.

    First I always build my template and put in some place holder images. I don’t ever load up an http image as a template. I’ve found some issues with the visibility of the newsletter that way. Now a days I’m even leaning towards an html text combo newsletter with a small html header and text content with html read more links. I’m getting the very best response with this type of newsletter because people don’t have to turn on the images to see the content.

  • Good afternoon,I never used Constant Contact, however I do use mailchimp and love it! 

  • @jasonwiser nice breakdown! Thx

  • @rachelmaskell hope it helps!

  • Anyone ever use Monster FollowUp? I felt it was like using a sledgehammer to push thread through a needle, lol!

    For my own purposes, and after reading this great and detailed thread, I think I’m going with MailChimp. Especially because others here I respect are using it and if I need to outsource, there’ll be plenty of experts to bail me out when I’m in over my head, lol.

    Just sayin’ yall might be getting a gig sometime soon, lol. Basically, I wrote copy for my campaigns, but never had to do the nity gritty. Not that I want to, but anytime I’m paying the tab, I always like to do it first. That way I can talk with outsourcers and freelancers more intelligently and not waste their time with my silly questions.

    Thanks for all the MailChimp insights. They were very helpful, indeed!

    Robin


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