Using a Social Media VA? (26 posts)

  • Who in here is currently outsourcing some of their social to a virtual assistant? What particular items do you outsource, and which do you keep in-house?

  • @aprylparcher Great question! While I don’t outsource to a VA, I do have a (paid) intern who helps me with more and more of my web marketing and social media.

    Luckily, she’s local, so she even comes into the office once a week.

    So, um, I guess she’s not entirely virtual.

    It’s something I could definitely use more of and I think a lot of small business people would benefit from it as well. Look forward to hearing other people’s responses, especially in how they found their VA.

  • @rich-brooks, how did you find your paid intern? Did you advertise, and if so, what were the criteria?

    Here’s a resource I use: http://www.bizmsolutions.com. It helps that the owner of the company and I both received the same social media training–so I know she knows what I’m looking for.

  • No, she was a friend of an employee, looking for some extra help. However, I’d reach out to local colleges…they’re always looking to place interns.

    I’ll have to look at that site.

  • While not virtual (yet), I’m currently working with a client locally to use social media for recruiting. Basically I have researched and determined the best “social site/s” to use based on their needs and implemented the site.  It is just catching on (we are in a small town) and are doing local recruiting.  Many small businesses don’t have the time to understand the changes/updates in social media.

    In regards to your question – this company outsources it completely. I ask questions and stay up to data on events and things going on within the company.  From setting up the page or site, content mgmt to updates, etc. So far so good!

    Any other specific questions please feel free to ask!

  • @aprylparcher There are a lot of items that you can outsource. These can range from setting up the initial accounts to running them. Here are a few things you can outsource:

    • Social Media Marketing Plan Review/Implementation
    • Facebook account set up and customization (custom banners, welcome pages, etc)
    • Twitter account set up and posting
    • LinkedIn company profile set up and management
    • LinkedIn personal profile optimization
    • Google Place Page – claiming page and optimizing it and other local place pages for optimization
    • Blog posting
    • Content ideas

    One thing that is crucial for business owners to do is to create a social media marketing plan.  So many businesses jump into social media without one yet they have a very specific traditional marketing plan.

    Although I do occasional post for clients, I truly suggest that the majority of that stays in house.  Your postings need to be the consistent with the voice of your company.  Social media is all about relationships, so if you have an “outsider” doing the majority of your postings, your “voice” can change.  The postings I do are usually links to interesting blog posts, etc.  But the actual responses and conversations I leave for the clients to do.  

    As for finding VAs, there are a number of listing directories out there.  One of the best in my opinion is VAClassroom.  They provide ongoing training for their members and have a directory.  I have taken a number of their training courses and they are always up-to-date on the latest information, so the VAs that take their courses are highly skilled.

    I hope that information helps!

  • An Administrative Consultant (AC) (a.k.a. Virtual Assistant) can help fellow business owners gain an average of 20 extra hours a month by taking care of their administrative work, including social media so they can get out of the weeds and return to focusing “on” their businesses.

    In regards to social media support, I agree with Lisa that the content itself should be written by the business owner for the same reasons. The AC can post updates, blog posts, set up a social media profile, etc.

    Two additional directories to add to your search for your ideal AC are:

    Administrative Consultants Association

    IVAA (International Virtual Assistants Association)

  • I’m a Virtual Website and Social Media Assistant. I write blog posts for my clients websites and post to their social media.

    I tell my clients that Social Media has 2 faces… 1 face is self promotion and 1 face is networking/relationships. I work with my clients on the self promotion part of their social media. They have to do the networking/relationship part themselves.

    Because I post links to their own blogs and links that prove the benefits of their business, they have the time to do the social aspect of social media.

    Usually this has at least 1 post per day to their social media, even though I only post 2 to 3 times a week and they only post 2 to 3 times a week. It’s been a partnership that works well.

    Happy New Year!
    Amy Hall

    http://AmyHall.biz
    https://www.facebook.com/AmyHall.bizSanDeigoInternetMarketingSpecialist

  • I have a great VA who posts stuff to Twitter for me. She’s really good at reading my stuff and crafting the tweets.

    This being said I feel that I need to amp up my Twitter presence because there’s not a ton of engagement there. I prefer Facebook and do all of my Facebook stuff myself.

  • @aprylparcher Great question, thanks for posting and the answers are helpful. @karenataylor thanks for the link

  • @einsley@stefaniefrank, @deairby, @amyhallbiz, @karenataylor, @lisaschulteis & @rich-brooks– GREAT feedback! Thanks for your well-thought-out answers and links… just the interaction I was looking for to help answer questions for members. :)

    Here’s to hoping for a very prosperous (and collaborative) New Year!

    AP

  • @aprylparcher I have just started using a social media VA to help moderate our very busy Facebook page. I drafted a social media admin policy before adding her as an admin and we talked a lot about posting guidelines and core values before she got started. It really helps to be clear about things like this from the start. 

    cheers, Cas.

  • @aprylparcher @amyhallbiz I just hired a social media va. She is someone I have come to know and I trust her skills and judgment. We use Hootsuite so I can assign stuff.  We also use an online project management program where I leave her tasks and she can keep up with her work so I can pay appropriately. We touch base by phone, web or email.  I teach and help people setup their social media accounts but I agree with Amy, I don’t post for other people because the authenticity of the voice needs to be there but I am also a terrible self-promoter.  I learned a year ago to team up with a person that I pay a finders’ fee or commission to for work. The business took off because of that so recently I hired the social VA because she can help me do online what I also needed help doing offline.  I’m so busy doing the actual work that it’s difficult for me to do all of it.  I have learned to let go so I can get to the next level.  However, when it comes to attending networking meetings and making the face to face meetings with potential partners, I do those personally – in person.  It’s amazing how that shocks people.  So, well said whoever said it…

  • Definitely a VA is something I will have to consider. At first social media was fun because it was still new, and frankly not many people were doing it. Now it is has become mainstream and necessary so some of the magic is gone.

    I agree with @lisaschulteis about keeping some control so you don’t lose your voice but I see the validity that with proper training and inculcation of your business culture and mindset you can achieve the results you want with VA’s.

  • @casmccullough Very smart with the social media policy. I try to get my clients to create them… but it’s like pulling teeth! I’ve almost given up. I have a very basic policy that I use with my clients so we have some common ground to work on.

    @casmccullough Is there any way you could share your policy with us? I love to see what other minds are thinking.

  • @casmccullough–that’s a very helpful comment on VA admin policy. And like  @amyhallbiz states, it can be difficult to get clients to make up their own social media policies–mainly because it’s a relatively new concept and small businesses are still having a difficult time wrapping their minds around it. At least until the unthinkable happens, and they have to spend money to fix it!

    I think that might be a good post for SME–a case study or “how-to” on what to consider when creating a social media posting policy. I know I’ve seen one in the archives regarding big company social media policies (as examples). What say you?

  • @amyhallbiz and  @aprylparcher I’ve been thinking it through and I think I will write something on this as it is something that is often overlooked. We have nearly 10,000 fans on our page and having other admins is problematic in that they can delete you from your page and delete your page. I’m reluctant to share the exact policy as it contains confidential information but what I will do is write some tips for developing a workable policy. How’s that sound?

  • @aprylparcher I agree that most of your social media should be done with the clients point of view, if they are not able to do it themselves then we as consultants or marketers need to ask the clients what they would like to post to their sites.

  • @casmccullough You’re wonderful! Thank you! I have a simple outline of a about 10 policies that I use with my clients… But I’d love to see what others use for their businesses.

  • @casmccullough that would be cool..! if you don’t mind I would love to get a copy too! 

  • Give me a week or so as I’m working on other articles at the moment and I’ll post a link here. Happy New Year! @valeriejoydeveza @amyhallbiz

  • @casmccullough Thank you so much! You’re very generous!

  • @casmccullough thanks and happy new year to you too!

    @amyhallbiz glad to see another social media va here. :) happy new year!

  •   @casmccullough– GREAT! Look forward to seeing it.

  • we have a team of VAs we work with for a variety o fjobs. In my opinion VA’s can do a lot of the behind the scenes work and free the client up to do the 1-1 engaging, sales and responding to sensitive questions. I have VAs who do:

    •  research
    • edit copy
    •  manage forums
    • delegate discussions to the right person to answer them
    • blogger outreach
    • Locate blogs to comment on or reach out to
    • Monitor social metrics and report
    • Create whitepapers and e-books
    • edit and upload videos and podcasts
    • update and maintain Wordpress
    This list can be endless depending on what you feel you can let someone do for you. A good VA is worth their weight in gold boullion.

  • Since we are on the subject of outsourcing, I thought all of you might enjoy this article…

    Should social media be outsourced? Good read. http://t.co/H5u605DI via a tweet from Mari Smith but written by Wind Mill Networking.


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