I had another topic in mind for this week’s TOTW, but this morning SME published my article, 10 Mobile Apps No Conference Attendee Should Be Without.

And when I checked it out, I saw something I had never seen before on one of my SME posts…NEGATIVE COMMENTS!

So, I figured I’d ask you all this week about how you handle negative comments, whether on your blog, YouTube video, Facebook page or wherever.

Do you engage or ignore? (I engaged.) Are you gracious or abusive? (I think I was gracious, but maybe you want to check for tone.)

And, although I don’t have the ability to delete comments, do you delete comments? If so, what criteria do you use to delete them?

i delete if  rude or inulting…and i dont  explain…..your  reply looked  good  but i doubt if it  changed the posters mind….i thought his point was pretty  weak .

@supereb @annfurnivall @jake-hower
I wrote a post a few weeks back that I knew was going to be controversial, and BOY did people let me have it. 
I did my best to keep my cool even when people told me I was an idiot. I kind of invited it, as I went into their “den” (their groups on LinkedIn) and called them out. It was my most successful article from a “retweet” standpoint.
I generally keep negative comments up unless they’re misogynistic, racist, homophobic, etc. I’ve come to realize that I’m not always right. Oh, the horror!

i just  deleted another one….i had a picture of a piece  of my inventory on our  facebook page… with the price…795$$…. and a  guy  posted  his  opinioin  about what it was and  said it should be  200$$….why  is  he  even on  my page??? i definitely  didnt want to  engage him in  conversation…. 

I use the “tone” of the thread to determine my response. Emerson Spartz an expert in virilty recently said “Make them angy or make them happy, just don;t make them sad”. Pet owners can be over the top. I’ve run two FB posts, one yesterday and one last last month. Fashion models using well taxidermied parakeets to excentuate the shot. WOW that really pisses people off BUT it gives the posts “legs” (virlity) When I try to soften the negative comments, I always thank them for their thoughtful comment – and I Leave them ALL up but I’m either shot down or ignored. 
I’m seeing a total disconnect with content on Facebook. I got a lot of “how dare you endorse this………..” with the  taxidermied parakeets but no one writes the editorial staff at the Chicago Tribune about how dare they endorse murder because they printed a story of a murder. So at the end of the day, if a see negative comments actually pushing the post I go with it – knowing that web surfers have the memory span of a lit match. 

lol…taxidermied  parakeets  would  be  fun at my  store  but wow…putting it out there to avid  bird lovers   is  pretty edgy….

i had a  litllle  group of old taxidermied    baby chicks   a few weeks  ago….  it was   kind of  gross and  very  fun…