Tip for the week: Using Net Promoter Score for Feedbacks (2 posts)

  • I just completed reading the book, The Ultimate question 2.0 http://netpromotersystem.com/ … A good read. I also attended a training about system implementation. 
    On a scale of 0-10,how likely is it that you would recommend our product/services to a friend or colleague?
    (with some 3 to 4 additional questions).
    Keep asking for feedback, it will improve the overall system like anything. To ask for the feedback, you can either:

    • Created a word doc, an excel sheet
    • A google doc
    • A website form
    • Anything thats simpler for you.
    Put a score to it. Keep working towards improving the “Company’s health score”. Anything that is measured and DISPLAYED BIG will improve.
    Thanks,Aji Issac

  • Hi Aji,
    I assume that the end result is to increase sales and build contacts.

    Thanks for the info.

    Also, if you want to increase your or your clients rankings, you might want to keep these five things in mind.

    Five Ways You Can Achieve A
    Stronger Google Search Showing

    1. Give them a reason to find you.

    Examples:

    • High-quality content, rich in information valuable to your audience
    • Social signals at the page and domain levels, such as sociable widgets for Facebook, Twitter and Google Plus.
    • Minimal ads, if any (Your sites needs to be free of third-party ads!)

    _____________________________________________________________________


    2. Give them a way to find you.

    Examples:

    • Search terms your audience will use to find you
    • Correct spelling, especially of potential search words (remember to run a spell check using your browser tools or text app!)
    • Text links instead of images to display important names, content or links
    • Descriptive titles for images and videos (i.e., not CIMG6627.jpg, but bear_posing_on_rug.jpg)
    • Links that work

    ________________________________________________________________________

    3. Keep it clean and tidy.

    Examples:

    • Clear hierarchy organizing your site pages logically
    • Site map, which is automatically generated when you publish your Yola site
    • At least one text link referring to each page
    • Overall links kept to a useful number
    • No duplicate content or near-duplicate content

    __________________________________________________________________________

    4. Show integrity.

    Examples:

    • No search-gaming practices expressly aimed at upping your search engine results (e.g., automated Google queries, sneaky redirects, or hidden text or links)
    • No “doorway” pages created just for search engines
    • No badware (e.g., for phishing or installing viruses)
    • Affiliate program content only if it adds value with original, unique, relevant content
    • A generally legit site that elicits a “yes” answer to the question: “Would I trust this site with a health issue or my credit card

    __________________________________________________________________________

    5. Avoid bad influences.

    Examples:

    • No reciprocal link schemes, or “link farms,” designed to influence site ranking
    • No links to spammers or “bad neighborhoods” on the web
    • No search-result services or software promising to pump up your ranking


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