Support Email Address? (6 posts)

Topic tags: SME, support
  • Profile picture of
    Ace
    Annie Diamond said
    4 months ago:

    Hello All, I’ve searched & I must be looking in the wrong place but I can’t find an email address for support? Can anyone help please? Thanks, take care, Annie

    @a2z4u | # | Top
  • Profile picture of
    Club Leader
    Rich Brooks said
    3 months, 4 weeks ago:

    @a2z4u

    There’s no email support, but you can just let me know what’s the problem and I’ll do my best to take care of it.

    You can either @rich-brooks me, or private message me if you prefer. 

    @rich-brooks | # | Top
  • Profile picture of
    Ace
    Annie Diamond said
    3 months, 4 weeks ago:

     @rich-brooks

    Hi Rich, thanks for replying.

    I haven’t received any ” …… accepted your friendship request” notifications since31st Jan 2012. The last one was from Marcos Juarez on that date.

    I hadn’t changed my settings but thought it a bit strange that I was seeing +2s but getting no email. I checked my settings and they were as I thought but re-submitted them anyway several times but still no email notification.

    Any ideas what the problem could be?

    Many thanks for trying to help me, take care, Annie

    @a2z4u | # | Top
  • Profile picture of
    Club Leader
    Rich Brooks said
    3 months, 4 weeks ago:

    @a2z4u

    I’ll pass this along to the powers that be and see about a more visible support option as well. 

    @rich-brooks | # | Top
  • Profile picture of
    Club Leader
    Rich Brooks said
    3 months, 3 weeks ago:

    @a2z4u

    I spoke w/support. For testing purposes I just private messaged you, so please check your email and let me know if you got it.

    Also, are you receiving notices that someone @’d you in the clubs?

    Finally, I unfriended you so I could submit a friend request. Can you let me know if that came into your email inbox? If not, would you check your spam folder for me?

    Thanks!

    @rich-brooks | # | Top
  • Profile picture of
    Ace
    Annie Diamond said
    3 months, 3 weeks ago:

    @rich-brooks
    Hi Rich,
    Firstly, I’d like to thank you for your assistance with this!
    1. I received your private message by email.
    2. I received the @ mentioned by email
    3. I didn’t receive by email your friendship request. I accepted via SME site.Last friendship request received & accepted via email 5th Jan 2013 from:Iqbal Naz wants to add you as a friend.

    4. When I logged in today, I had more +2s but no email notifications.

    Curiouser & curiouser said Alice!

    Thanks again, speak soon , take care, Annie

    @a2z4u | # | Top

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