Social media for doctors, lawyers and financial advisors (20 posts)

  • It can be challenging for professionals in highly regulated industries to find unique and creative ways to engage with their customers on social media. Do you have any examples or case studies of how doctors, lawyers and/or financial advisors are using social media to grow their businesses? 

  • Hi Lindsay,

    I’m working with a group of financial planners and we have to get everything approved through their compliance department.  This is just an added step but not something that can’t be overcome.  

    The first step I took was to look at their documentation on Social Media.  This gave me a clear outline on what we could and could not do.  

    Here is a good example for you to look through. http://www.fragassoadvisors.com

    Good luck,

    Brian

  • @lindsayhunt Hi Lindsay, we used social media heavily for attorney client to get the word out about his workshops for financial advisors.  He got on the band wagon with regularly blogging, updating on Linkedin and e-newsletters. He reports that it has really helped grow his referral source and he is getting a lot of new clients from those referral sources.

  • @designedsocialm Thanks Brian. It seems like many of the financial advisors I speak with have written off the idea of social media without spending time looking into exactly what they can and cannot do. 

    Thanks for the link, I will check it  out!

  • @maricochran That’s a great way to approach it. You can’t give out legal advice, but you can promote events and write about developments and news on a blog. Thanks!

  • I’m so glad I joined this group this morning. You guys are the best.

    Seize the day and make it extraordinary!!

  • Lindsay~
    Great topic.  As a practicing physician, I would be happy to provide you with some insight. 

    First, the majority of physicians (especially the older ones), have little to no experience with social media and many even question it’s utility.  As a national speaker to medical professionals, I am constantly surprised when I hear physicians ask me why I would waste my time with Facebook, etc.  And that is not uncommon to hear! 

    Next, when they do use Social Media, they use it incorrectly.  As everyone here probably knows, social media is a platform for building community and creating cross-talk; it is not a means for selling products or for advertising.  And that is where most medical professionals get it all wrong.  They create a little content (just to get started) and then spend the rest of their energies pushing products and procedures.  The result?  Their communities get tired of being sold to and they move on.

    And so marketing to physicians can be a daunting task.  Many of them are reticent to spend the money and the rest are not convinced of the ROI.  To educate physicians on the value of Social Media, you really need to show examples of other physicians who have successful used these platforms.   Comparing medical practices to non-medical entities is simply not a good way to go and will generally not work in most cases. 

    Need to go see a few patients but will post later.  Am open to specific questions any one has on this subject!

    -greg

  • @gregorybuford Agree with you entirely Greg, most dentists/physicians have not been exposed to social media in any meaningful way and most query the usefulness of blogs, tweeting etc. If it is possible to identify someone in the practice who buys into the social media marketing environment that could be a start. Helping them to understand how relationship marketing, which in itself is essential to their practice, taken to an online forum,is merely an extension of what they probably do each day.
    Looking at how others have put this together, identifying good Facebook pages, and a great blog on a website which patients engage with, is a great idea.

  • @gregorybuford:

    Do you have examples of good medical practices on Facebook?  I would love to see them!  I work for a physician as her marketing coordinator and have been trying to figure out how to best use social media for the practice. 

    Any advice or examples you could give would be most appreciated!

    Thanks!

  • @gregorybuford Thanks for sharing your experience! You’re right that many view it with skepticism. I think it is important to present relevant case studies that show how they can use it. 
    Unfortunately, many businesses (not just physicians) use social media purely as a way to advertise their products and services. It isn’t the right way to create engagement and won’t provide any real results.

  • This is an interesting topic and one that came up talking to a psychologist last night at a local Chamber of Commerce event. He said the Australian Medical Association has put out a statement saying that doctors and health professionals should not use Facebook. I work as a birth and postnatal doula and have strict policies about clients’ interaction with me on Facebook. I find it works well. There is a prime opportunity for health professionals to use content marketing to educate people about health issues but like @gregorybuford, many health professionals aren’t using social media correctly or at all. In the future, I plan on specialising in developing social media strategies for health and wellbeing business as I see this as a really important need in the industry.

  • To the comment above, I strongly disagree with any medical society trying to limit what we can and cannot do on social media.  The problem is that many practitioners simply don’t know how to effectively use SM and so the “cure” is to provide education on how this can be an extremely effective resource for patient education and empowerment.  Instead, like many like governing bodies, they feel the need to limit everyone based upon a few, limited negative outcomes from a minority. 

    I use Social Media as an extremely effective arm of my branding and marketing campaign.  But I am careful to not look like I am selling.  Instead, I am educating.  And that is a big difference.

  • I would post the two examples below:
    My own site:https://www.facebook.com/beautybybuford

    The site for La Jolla Cosmetic Surgery Centre:https://www.facebook.com/LaJollaCosmeticSurgeryCentre

    Obviously, the last one is much more refined and developed and has actually served as a template for some of the improvements I have made on my own site. 

  • @lindsayhunt

    Timely question! I have done some consulting w/docs on SM, and currently work with a local hospital on their SM campaigns.

    I just spoke to the Maine Bar Association on lawyers and SM.

    In addition, I’m writing a quick start guide for Financial Advisors (FAs).

    A friend of mine who’s an FA just dropped off his company’s SM policy. I literally LOL’d when I read it.

    You can be on LinkedIn, but you can only use the firms email. You can request a connection. You can neither give nor receive recommendations. You can’t update your status. You can’t add anything to your bio THAT ISN’T ON YOUR BUSINESS CARD!!

    The part that made me laugh out loud was that you could join groups, but you couldn’t participate in conversations. Can you imagine if they sent their FAs into networking events with the same instructions?!?

    This is either going to be the shortest quick start guide ever or the toughest to write.

    In all these industries, docs, lawyers and FAs need to check with their compliance departments first. There is a good reason for this. All we can hope for is that the compliance departments start looking at managing risk, rather than avoiding it entirely.

    Right now I recommend these professions look to blogging and online videos to increase their online visibility and establish their credibility.

  • My kids pediatrician has a FB page. He uses it to comment on medical news, seasonal and epidemic issues, and funny medical news. As a patient / parent I enjoy following him. https://www.facebook.com/Dr.Joffe?ref=ts @rich-brooks @gregorybuford @casmccullough @hajohn1102 @pollyb @jimpalmer @lindsayhunt @designedsocialm @maricochran

  • Good point to comment on! Doctors are part of our daily life and so is social media so why not integrate both? I agree @pollyb of doctors of old age having no time and exposure to social media. However, i have my uncle’s own charity hospital for which we have recently started FB campaign. We are eyeing to post health tips, medical news and resources on how to avoid diseases, how to quit smoking etc. to promote our page. As a hospital/doctor page on fb, you can always share content with fans regarding awareness of some of dangerous diseases like cancer, diabetics etc. And you can also share tips on how they can avoid it. Short of long, what you do at hospital by charging patients, you need to do on FB free of cost to build a successful FB campaign! 

    @lindsayhunt @gregorybuford @hajohn1102 @rich-brooks @abigailgorton

  • and we are glad to have you, you are in for the ride of adventure on this rushing information river @jimpalmer

  • Thanks everyone for all of these great ideas! I’ve been enjoying following along and reading this thread. 

  • My husband is a lawyer and I’m trying to get him into social media. I’ve set up a blog/FB/Twitter, etc. for him, but he has yet taken the time to do anything with them.

    Lawyers have to be very careful – they can’t dispense advice to non-clients that would come back to bite them. But I still think there are things that can be done and when we get it all figured out, I’ll post about it. ;)

    @gregorybuford I’ll be taking a look at the medical pages you posted.

  • There is a CPA and attorney named Sandy Botkin.

    I don’t know if he practices as either. He worked for the IRS and he promotes

    tax avoidance which is the duty of every citizen, to pay no more than it due.

    Here is a link to one of his many sites ~ http://thetaxshark.com/botkin-bio.html

    Seize the day and make it extraordinary!!

    IRS Circular 230 Disclosure: As required by U.S. Treasury Regulations, you are hereby advised that any written tax advice contained in this communication was not written or intended to be used (and cannot be used) by any taxpayer for the purpose of avoiding penalties that may be imposed under the U.S. Internal Revenue Code.


Add your voice to the discussion

Existing members: . If you do not have a SME account, .

 
 
Check out the Social Media Marketing Podcast!

Networking Clubs Leaderboard

Avatar ImageE
Ann at  greenoakAnn
Avatar ImageChris
Kapil MudholkarKapil
Avatar ImageLydia
Avatar ImageJudith
Avatar ImageJameson
KMediaIrelandKMediaIrel
Avatar ImageHarry
Avatar ImageAndré
Learn more about the Networking Clubs

Recently Active Members

Profile picture of
Kim
Profile picture of
Profile picture of
Gregg Breward
Kristy C. Cartier
Paul Burgess
Moin Shaikh
Profile picture of
Ann at  greenoak
Kapil Mudholkar
Profile picture of
Profile picture of
William Ltaif
Margo Talk