Small Business | Forum « Social media crises and how to protect your brand

Melissa Agnes said
1 year, 4 months ago:
HI there!We’ve been seeing a lot of major, and smaller brands go through some tough times when struck with a social media crisis. I just wanted to know if anybody had any questions or concerns that I could possibly help with… And I thought this might be a great place to start a conversation and lend some helpful answers or strategies for anybody who may be a little nervous about the increasing amount of brand attacks that have been taking place online, and how to react and respond to them – so as to prevent repercussions to your brand!
@melissaagnes | # | Top
Frederic Gonzalo said
1 year, 4 months ago:
@melissaagnes Hello Melissa,
There is an interesting thread you might want to follow, dealing specifically with social media crisis, with the recent example of Timothy’s Coffee. Check it out here: http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/
Cheers,
Frederic
@fredericgonzalo | # | Top
Melissa Agnes said
1 year, 4 months ago:
@fredericgonzalo Hi Frederic,
Thank you for this comment! You’ll find my thoughts on the crisis over on the thread! Great comment of your own might I add!
It’s always fun to observe, dissect and learn from a crisis!
Cheers,Melissa
@melissaagnes | # | Top
Frederic Gonzalo said
1 year, 4 months ago:
@melissaagnes You are welcome
Indeed, we often learn more from failure than from success…
@fredericgonzalo | # | Top

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