QUESTION: If you ran a ’coupon’ company, what would your USP be? (5 posts)

Topic tags: #coupons, USP
  • The 900lb gorilla in the market is Groupon. There are a lot of me too sites out there as well so as a savvy marketer, how would you become the tall poppy that stood out.

    What would be your hook ?

  • @roryramsden Hi Rory

    My 2 cents? Don’t get into that business. In my opinion, they won’t last long and most will be out of business sooner rather than later.

    I don’t believe these sites are good for business at all and most business owners are, or soon will, realise this. The main reason I believe this?

    Once your business starts competing on price it’s all over. You should be focusing on more substantial and long-term goals like deepening your connection and engagement with customers.

    I know that wasn’t what you wanted to hear, but it’s something I feel passionate about and I don’t like seeing small businesses damaged.

    Cheers!
    Russell Allert

  • @roryramsden Hello Rory,

    While I am in absolute agreement with @russellallert on this one, I think we have to separate the debate somewhat. For businesses and brands, he’s 100% right: coupons and flash sales sites are a quick fix, with lasting effects that are mostly on the negative side, even leading some to bankrupcy. Not to mention how it affects the branding, whereby discounting your product or service makes it very difficult to justify ever paying the full price, for new customers just like loyal ones (who get frustrated to see they paid too much to begin with…)

    But, and there is a but, as consumers, we win every time. I mean, what’s there not to love about paying 50% or less of the value for a product or service that you may want, or have been thinking about for a while?

    Where I tend to disagree somewhat with Russell is when he says these sites are going to fade away. I don’t think so. What I believe is that brands and marketers will get more savvy with the offers, as I have already noticed. More and more, it will be a matter of blending services, in order for the package pricing to be opaque. An example: instead of just offering a hotel night, taking the published rate of 199$ and making it 99$, blend in with soft goods that have low real cost, but high perceived value. So that same hotel night, including breakfast for two, a gift basket upon checking in, and a cocktail for two at the bar, can be said to be “worth” 299$, so you’ll sell it at 149$. That extra 50$ in revenue (well, actually, 25$ for the hotel partner)

    So, given this assumption, a USP for such a sales site could read as:
    “Exclusive and value-added packages, at incredible prices”

    Finally, I think there are two ways coupons sites could thrive:
    1) By not being so greedy with partners. Groupon takes 50% from all prices, so there is almost nothing left for the partner. If a site were to come in aggressively and build on a 15-25% commission basis, don’t know if the business model would be sustainable, but small businesses would be all over it
    2) Find a niche. Groupon is a generalist, like LivingSocial and others. If a coupon site came around and was specific to just one industry, i.e. travel, or spa, or… then I think it would hold a better chance to differentiate itself. Right now, they all seem to offer the same stuff, so indeed some of them will fade away before we know it.

  • @fredericgonzalo Hey Frederic

    Interesting points you made there. There are heaps of niche players in the market already – from business orientated sites to alcohol-specific ones – so I think that avenue is already well-covered.

    I agree that Groupn etc are pretty ruthless and greedy – which does a disservice to small businesses.

    As for your point about consumers winning every time – I would disagree strongly. They may win a few discounts in the short term but how do they win when those same small businesses go out of business?

    Over the long-term, everyone loses with these sites – it just takes longer for some.

    Cheers,

    Russell Allert

  • @Frederic Gonzalo, @Russell Allert Thanks for the input guys. I’m convinced that the coupon market is going to shake out the weaker players who are just there because they think there’s an opportunity but add no value…

    Here are my thoughts

    Richard Branson’s condom company’s USP is ‘ Giving never felt so good’. For every condom bought, they give away one in a developing nation. There are other examples of this business model but this is where I started

    So if a coupon company focused on supporting the local community in which it operates by doing deals with small local outlets with spare capacity and then undertook to pass on a percentage of every dollar spent to local charities. People would feel good about buying because they would also be donating at the same time. The whole community would benefit

    So here’s the USP [first stab]

    “Your local coupon company offering great daily deals from local businesses and funding local charities”

    The site would be tightly focused on its demographic and include a blog offering solutions to their major challenges in life by focusing on local people in the community who had faced up to them and won …written by respected local people. The company would be active in the community using social media to leverage brand awareness

    This would build credibility and trust.

    The idea is not polished and market ready but the software is…

    What do you think?



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