said 1 year, 5 months ago:
@deairby I use a combination of e-mail, phone calls, and face-to-face interaction to communicate directly with my customers.
E-mails are quick and can be a productivity booster over the other two but e-mail can get lost, misinterpreted, or misunderstood. It’s much easier to articulate well thought out sentences in an email but that still doesn’t guarantee that your reader will translate these words as intended.
Phone calls, on the other hand, allow for a fluid two-way conversation where both parties can take such things into consideration: inflection, tone, timing, pace, volume, as well as ques to understanding, such as “uh huh” or “mhmm”, or misunderstanding, such as “huh?” etc. With a phone call you can talk with your client (as opposed to to your client through email) and more importantly, listen.