Personal information in newsletters? none, some, lots? (14 posts)

  • How much personal information do you include in your email newsletters? Do you want your customers to know that you are a flesh and blood person with family/friends? Do they care that your grandmother celebrated her 80th birthday, you just added the best baby/in-law/dog/cat/parrot to your family?When is it too much to tell? Where is your line? None, some, tell all?

  • @deairby  I write in my own voice (first person POV) and sometimes include an anecdote about my family or friends or a client (with their permission). I think it is important to let people know you’re a real person who has a life outside of writing a newsletter.

    It kind of depends on what niche you’re in, too. Some are more geared towards relational content than others.

    For the most part, I stick with straightforward, tips-based newsletters that focus tightly on one topic. It seems to work. My readers don’t really care about me; they’re more interested in reading tutorials and learning practical info that answers questions they have about blogging and social media.

  • @deairby Hi Dea. Nice to see you again. :)

    I pretty much agree with what @laurachristianson said.

    It’s funny you posted this just now as I just sent an email off to tell my audience about some changes, and a Facebook contest I have running at the moment (you can win a free appraisal of your social media efforts), but I usually have two types of emails that I send.

    The first are social media campaigns designed to help you grow your business. The second are more light-hearted but still informational. More about what’s happening and any offers, contests, new releases, etc.

    Bottom line – write what you feel comfortable with.

    Cheers,
    Russell Allert

  • @deairby

    My ezines are written in my voice (incredibly intelligent, hysterically funny and shockingly irreverent) ;) but I don’t share personal information in them.

    It could be that I started them so long ago. My first newsletter for flyte (which was PRINT) was published in 1997. Things weren’t as social as they are now. (I think one of the features was explaining emoticons, of all things.)

    Although the tenor of my ezines hasn’t changed, almost all my other communication has. When I write as Rich Brooks, I inject personal stories. When I write as flyte, less so.

    I see someone like Amy Porterfield and how she injects herself in every post and it certainly makes the information more approachable, IMHO.

  • @deairby  I think there is definitely a way to make them more personalized, but I don’t share personal information. I try to keep it relevant and on point.

    I hope this doesn’t sound wrong, but I also think it has a lot to do with personality and gender. Men just don’t think relationally and communicate the same way women do. Again, I realize that’s a stereotype. But in my experience women are so much more personal and communicate in different tone that we guys do, as a general rule of thumb.

  • @deairby I agree with @laurachristianson your own voice is good. But I think how much personal one injects depends on the market you seek. @donpurdum mentions gender and I think that does affect the “how” and “how much” personal info you share, but again it’s market based to me.

    In B2B, less personal and more focused on providing solid content of interest. But in consumer-driven, the personal can be very effective in creating that connection with your audience.

    Know you audience, and let your instincts and knowledge guide you.

  • @deairby As @joanmuschampfagnani said, know your audience then create subgroups in your mailing list–those who want just the facts and those who want to connect on a more personal level. It’s fairly easy to create your newsletter, send it to the first group, then add a personal note and send it to the second group.

  • good idea about the sending to groups, Thanks @debbielynnava

  • @richbrooks, I love the word approachable. I also tend to read the personable, light and entertaining posts and blogs first. The blogs that are strictly info driven and impersonal  are like eating  veggies to a child – they’re good for you but not necessarily enjoyable and sometimes hard to digest.

  • @jeniferswanson what a good analogy about vegetables and reading “dry” posts! I think too many people still approach web writing like a term paper–but people don’t like to read online that way. Often they only have a bit of time at that moment so it needs to be clear and easy.

  • Thanks Joan, I also noticed the older I get the shorter my attention span and ability to focus - Of course it could be the wine not the age.

  • @deairby – I am in agreement with everyone here.  I write in first person and make sure I sound approachable, but I don’t share anything personal.  I think the closest I get to personal is when I send holiday greetings.

    I do have my photo on my newsletter so people “see” the real me.

    However, with all that said, I think you can definitely share a small tidbit once you make your big move about it being successful and trying to get settled in.  You could somehow tie that into your business and still have a business aspect to it.

    Good luck!

  • thanks for the input, Lisa, Jenifer, and Joan @lisaschulteis @jeniferswanson @joanmuschampfagnani

  • thanks for the input, Lisa, Jenifer, and Joan @lisaschulteis @jeniferswanson @joanmuschampfagnani


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