Looking for input (6 posts)

  • Hey folks,

    Have a question that I thought I’d run by you all in hopes of getting some input.

    Here’s a quick background –

    I manage marketing efforts for a small (2 locations) chain of family-owned donut and bagel bakeries. The stores are quite successful. Last year, the readers and editors of a local newspaper voted us as the Best Bagel Shop in the area. We make all of our bagels from scratch and fresh every day — a key point of difference between us and national chains like Dunkin Donuts or Einstein’s.

    Long story short, we recently opened a second location in a new city. We’re only a few seconds away from a MAJOR road that everyone who drives to work in the morning has to take (has four lanes of traffic). We’re hoping to use some on-the-ground marketing to get people’s attention and get them to visit our store.Specifically, we’re thinking of hiring someone on a part-time basis to stand on the sidewalk and at intersections close to our store with a BIG sign/arrow pointing to our store. Without sounding pompous, we’ve found that once people try our coffee/bagels/donuts, they ALWAYS come back, which means that our goal is to get them into the store at least once, i.e. spread awareness that we exist.  

    What I need input on is WHAT the big sign should say. It obviously has to be short (so that people driving by can see it) and compelling (so that they have a reason to turn into the smaller street where we are located). There is a Starbucks and Dunkin Donuts roughly two miles or so down that major street, so we’re hoping to get some of that traffic going into our store before they have a chance to get their breakfast from one of the chains.

    We were initially considering advertising some sort of a free offering (e.g. FREE bagel w/ coffee —>) but it seems like there is so much of that out there that consumers largely tune those sort of messages out. 

    Any thoughts/ideas would be very greatly appreciated :-)

  • You could have someone holding an arrow-shaped sign at the intersection that says:

    Voted: Best Bagels! —>

    FREE bagel w/ coffee —>

    Unless there are numerous sign-holders out on that same intersection, or stretch of road, you should get some attention.

    Of course, optimize the effort by only having someone out there with a sign during the morning drive time.

  • I think the FREE bagel with coffee would draw people in. You could mix it up one day and say FREE coffee with bagel — compare the two.

    I know exactly what you’re saying too because we live near a shop that makes the best doughnuts in town. There truly is no comparison.

    Simplest is often best and I really like Warren’s suggestion.

    @warrenveach @lukaspleva

  • I agree, anything FREE is welcome in this day and age, and if your goal is to get people inside to try and adopt your products, it’s a sure bet.

    Another idea: you may want to try a flash sale site, i.e. Groupon, LivingSocial, etc. I like them as a consumer, but I am not a big fan as a marketer… unless, like in this case, it’s a matter of quickly building awareness in a new market. In such as case, you can have 50% off coffee + donut, which will end up having a similar cost to you as holding this FREE bagel promotion with the person outside on the street. Either way, these are good ways to generate traffic inside your new store.

    Cheers,
    Frederic

  • I like Warren’s idea too. One other thing that might get me to stop – is your service really fast? I don’t have the patience for starbucks especially in the morning. 

  • What about mentioning that you were voted Best Bagel shop in town? Test this against the free coffee/bagel message, but ya got a little extra cred there that the average Starbucks/Einstein doesn’t.I’d also do your offers as a Foursquare check in special – make it your Foursquare Friday deal or something.


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