said 1 year, 3 months ago:
@stefaniefrank is right, a clear fee agreement that establishes the terms of the relationship is a must. Expectations and deliverables should also be clearly defined to minimize ambiguity and reasons for friction.
I’ve been in contract with agencies where the “not so great” client was rough and higher costs were not an issue so the client remained on-board for too long. @rich-brooks morale was in fact at an all time low leading to the loss of a great employee as a result.
@joanmuschampfagnani great advise on “how” to deal with these types of clients. It is a delicate situation but all effort to handle it as graceful as possible can make a huge difference on a company’s reputation.
IMO, how to fire? Meet to discuss perspectives, expectations (might need to step back to regroup, especially if you find out that both parties have not been in alignment); otherwise, discuss reality, its effects and possibly the need for higher fees as consequences…
Why? If there isn’t a win-win, it is in everybody’s best interest to move on.
When? When you have tried everything within reason to build a successful relationship and it doesn’t make sense to continue on.
Ideal client defined? I think this would require clients to always see things your way; ideal but not realistic.
My story?…PITA charges are definitely in place and applied when they need to be.