Figuring out accurate/fair pricing for social media services (20 posts)

Topic tags: prices, social media
  • My company will soon be bringing on a client that will be running for statewide office. We will be managing Facebook, Twitter, doing a little blogging/email marketing, and advising them on the proper use of Instagram. 

    I am having trouble coming up with a accurate or fair monthly price to charge this individual, due to the fact that I am somewhat new to the industry. Can anyone give me some tips or ballpark figures that I could quote him?

  • It depends on what you call a little blogging and email marketing. Are developing and managing the Facebook and Twitter accounts are you doing status up dates and how often are you going to do them. Are you going to do an ezines for the person. Depending on all that it can start at around 1000 to do all the set ups including developing the blog site and maybe website and go for around 500 upwards for the ongoing things depending on how much you are doing on a daily or weekly basis.

  • @alanholmes Alan, I recently took on a similarly project. Not on the scale of yours but the work is along the same lines.

    Here’s how I broke down the pricing:
    For writing involving blog posts, newsletters, ezines, marketing material etc, I charge fixed rates that I have for all of them.

    For social media updates and other consulting, I charge them an hourly rate. My client put the cap at 10 hours a month because that’s how much they could afford (I charge $100 per hour. Not a lot, but the exchange rate is favorable where I live :) ) and we wrote down everything they want me to do. 1 of those hours is set aside for the last week of the month where we’ll meet, go over last month’s performance, strategize, and plan for the next month.

    For bigger projects, I’ve found that it pays to sit your client down for an hour or two (even if you’re not paid for it) and hammer out the minute details of the project. Otherwise, things get out of hand very fast and you end up working more hours than you can bill and you’re left wondering what to do.
    Hope this helps!

  • HI  @samarowais   

    I agree that it is all in the details. Time spent wisely can help you with the bottom line too.  I try to do a quote based on the original tasks (set-ups) and then charge a lump sum for each month based on the hours I think it will take to do the tasks each day.  I actually do this as a side job to the (my) main gig, when it is requested. 

  • @alanholmes I will be tackling this issue one day once I launch my consulting biz. I did price a project last year and used per hour.

    $XX per hour + expenses Estimated time: Stage One and Two – 80 to 120 hours; Stage Three – TBD dependent on report format

  • I would like to thank everyone for the advice regarding quotes/prices. This helps a lot! 

  • @alanholmes

    I agree w/what’s been said above, and it’s more or less how we do it.

    However, had an interesting conversation w/a guy who does consulting and he has an hourly rate of $150 or so. He was doing some consulting w/a guy who makes $325/hr and asked the guy how he (the man I was talking to) could command such a high hourly fee.

    The $325 guy said, “you never will as long as you charge by the hour. You need to bill by the project, charge a lot, and provide results.”

    Something to strive for, to be sure.

  • Hi @samarowais,

    Great advice.
    Some more questions I’d like to know how you do it:

    - Do you charge for the strategy and plan made or just for execution?
     
    - Do you plan on a montlhy basis or just adjust your 3 or 6 month original plan according to previous month performance and results?

    - Do you budget with expenses included (Ex. if you need a web designer to assist you, or a developer for example) or you provide the client with what would be the extra resources needed to execute the plan?

    I’d like to hear @rich-brooks and @phil-mershon opinions as well.

    Thank you!
    Max.

  • @maximiliano-garcia – Sorry it took so long to get back to you Maximiliano.
    My rates include the strategizing/planning and execution. 

    The social media and content plan is planned out for 3,6 or 12 months. My client and I meet (virtually) at the end of every month to discuss progress, problems and future prospects based on the current month’s performance. 

    If the client wants to try out a service they usually go for a 3 month plan and renew the contract after that if they’re satisfied. Also depends on their budget.

    I usually leave all that to the client. If I need a web developer etc. I  tell my client I need one. If he has someone already in his company, they put me in touch. If they don’t, I usually refer them to somebody. 

    In all cases though I let the client hire whoever is needed. I don’t have a team of my own people. It’s a personal choice. I like my clients to remain involved in the entire process and this way they get to be aware of what I as their social media or content person needs, where I’m at and why I need whatever it is I need from them.

    Hope this clears out things for you.

  • Hello Samar (@samarowais),

    Great answer! We have many points in common.
    Thank you for sharing your expertise and tips. It has helped me a lot! I can see how transparency is an important factor for you, and that + a good service might be leading to a high level of satisfaction from your clients.

    Thank you again.
    Keep in touch.

    Best,
    Max.

  • Hey @alanholmes 

    Congrats on picking up a new client.  I’d outsource most of the stuff then charge the client double what it costs you.  For example, if you go to Fiverr.com to purchase a $5 article to post on the blog, you could charge your client $10 for the article.

    You will have to proof read most of the work, but it’ll be easy.

    As far as work you’re going to actually do yourself, you could charge between $25 an hour to $100.  

    If you need any press releases written for your client, send me a pm and I’ll give you a special price on a Google News press release.  

  • @samarowai, I would love to ‘pick your brain’ about some specifics. I’m just starting out as a social media consultant for a 2-location exercise studio and sort of happened upon the gig as it came up in conversation with the owner a few months ago. It was something I’d been wanting to get into but really had no idea how to charge.  We arranged a barter agreement for the first 2 months, but now I need to go back to her with my suggestions on changing the payment agreement to cash, and would love to hear your thoughts on that privately, if I could??  Sent you a friend request – hoping we can speak. Thanks!

  • @rich-brooks, you said,
    The $325 guy said, “you never will as long as you charge by the hour. You need to bill by the project, charge a lot, and provide results.”

    Wow – something I need to really think about for sure. Thanks for sharing that gem. :)

  • Anybody else out there struggling to find a paying client? 
    All the above advice would be fine in a world where businesses are not already developing an unhealthy skepticism to the approaches of social media consultants.
    @ricoramiro selling outsourced boilerplate space fillers isn’t helping.

  • HI @jon-hartley —  

    Social Media consultants have gone (or are going) the way of SEO consultants (of which I am one) and that is this — too many people claiming to know a lot about something that is still a fairly new resource.  Since SM is trendy, it contains the aura of mystery for many people. Anyone who claims to know all about SM or even one platform, has already risen to the top if they’ve been proved (even half the time) to be mildly accurate with assumptions and assertions. 

    At any rate Jon, this would be better discussed in it’s own thread, so you might want to ask a question outside this topic so there can be more discussion “on topic” about your uh, topic.

    Thanks!

    Eileen :D  

  • One other thing to keep in mind when deciding on what to charge a client is the “lifetime value” of one of their clients. 

    I charge by the project depending on scope etc, all the good point up above. But during the initial discussions with the client, one of the things I try to learn is the lifetime value of their clients on average. A chiropractors clients have a higher lifetime value than say a retail clothing store. Knowing this lifetime value really helps when it comes to over coming any objections to the cost of the package. 

    In most cases my services are more than covered by their obtaining one or more new clients. And getting new business is what it’s all about… the bottom line.

    Just another thought.

    Susan

  • All,

    So many great comments, questions and advice!  Great discussion.  My best advice, as someone who is a SM “expert” and a Consultant who lives, eats and breathes social media and SEO, but only claims to know enough about SEO to as it relates to content marketing, website marketing, lead generation and social media; the bottom line is this – it doesn’t matter who you are, what you are selling, services offered, rate or depth of experience, it all comes down to the relationship and trust, on both sides of the table.  If the prospective client buys whatever you pitch and down the road communication or services or results fall short, a disaster will happen and the ramifications thereafter.  Good luck!!

  • Hi everyone, I have a similar question – I have a client who loves what I provide, trusts me and would like me to continue working with her. I currently handle her Facebook, Twitter and Google+ posting/interaction, as well as consulting on some business practices/marketing ideas.  

    My issue is b/c I am new to this industry, I fear I may have majorly underprices myself to get going and now am trying to figure out how to change what I am billing, as well as figure out what exactly I should be billing in the first place.  Can anyone provide me some numbers?  Feel free to post here or you can email me directly at leila(dot)ansart(at)gmail (dot) com.  Thanks in advance!           

  • @jendavisjd Thank you for saying “doesn’t matter who you are, what you are selling, services offered, rate or depth of experience, it all comes down to the relationship and trust, on both sides of the table”.Steve

  • @stevecurran, you’re welcome.  Hope you agree.


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