said 9 months, 4 weeks ago:
So sorry that happened, Rich, but agree with others on how much damage could be done if you don’t just eat that cost and chalk it up to experience.
You do, however, have three networking hubs that got great deals — the two individuals and one company — so I would definitely create some special “deal of the day” story to let them know how “special” they are. I’d do it in a smiley, ever-so-nice way and give it a great name… something to celebrate YOUR faux pas, not there’s… and nothing to make them feel bad about it.
In fact, I would use this as a great example of how to turn a bad situation into something very special, positive, and beneficial for all. That way the people who got the benefit of the unexpected “special” laugh and feel good about it, those who had to pay the regular rate feel good about the regular price they paid, you get to put a smile on your face and use your misfortune to help others, and everyone admires you for taking the high road and cluing them in on what to do when you make costly mistakes.
Hey… I see the beginnings of a very positive “negative” experience you can use in your talks for years to come. In the end, I see you profiting from this in more ways than one… if you take that road.
What a positively GREAT screwup!!!! That’s MY story and I’m stickin’ to it!