said 1 year, 3 months ago:
Is there anyone who is using a plug-in for ChaCha questions and answers on a website? I never really thought about using an outside provider for general questions about the field (not necessarily business specific). I was checking out information Superbowl Village this year ( http://www.indianapolissuperbowl.com/super-bowl-village/) and noticed that there is a Q&A box “powered by ChaCha.” I know it would only work for specific questions but answering perhaps general questions about a field the business supports (i.e. asking questions on career options, shortage, job statistics, etc.). Does anyone use ChaCha or something similar? Do you worry about having someone outside of the company providing answers? Overall we drive our customers to call in with questions and plan to implement Live Chat to control messaging, but ChaCha intrigues me.