Small Business | Forum « Campaign Monitor breaking in Outlook when printed

Campaign Monitor breaking in Outlook when printed (5 posts)

Topic tags: email marketing, email marketing services, email marketing tools

Alexandra Lutyens said
6 months ago:
I’d love some advice on what to do. We produce email newsletters for a number of large organisations using Campaign Monitor. BUT, people do want to print these newsletters using Outlook and the newsletter breaks on printing. CM also doesn’t register it as a view if someone looks at the newsletter in Preview. Has anyone else had this problem and solved it – either with a different service or a workaround?
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Rich Brooks said
6 months ago:
@lutyens
As far as Preview goes, I believe that’s the same metric across any email service provider. Same goes with the fact that gmail turns off most ezine images by default, even after you’ve approved the email.
Thus, you can use these two stats as evidence your views are actually much higher than reported.
I’m not sure what you mean that it “breaks.” Do you mean that it can’t be printed at all, or that it doesn’t format correctly and some of the right column gets cut off, or something else completely?
What percentage of people want to print these out? It can’t be that big…I would think.
In any case, if you’re willing to put in the extra work, or organizations are willing to pay you for your time, you could create a clickable link at the top right for a printer friendly version that’s a PDF.
Or, do what we do for the flyte log, our email newsletter. We include a link at the top that says “View mobile/web friendly version here” which takes them to the same content on our website (which is mobile optimized.) You could just reword that to say,” View Print Friendly version here” and send them to your website.
Does that help?
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Alexandra Lutyens said
6 months ago:
Rich – thank you I so appreciate your taking the time. All your comments make a great deal of sense, and in fact was where we had landed. I was hoping that someone might know of a ‘magic’ service that would format for printing through Outlook. Campaign Monitor is a really good service, but they say, basically, that people shouldn’t print email newsletters off. Reality is, in a large organisation, with many frontline employees, it happens that team-leaders will print the emails to discuss with the team.Thank you though for all your good comments.Alexandra
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Jules Webb said
6 months ago:
@lutyens
Though I have not incorporated print styles in my email templates I would think that the techniques below would work. Just remember if you’re styling for print your goal is to strip out the design and just print the text in a more document style presentation.

<style type=”text/css” media=”print”>print styles here</style>
—————————— OR ———————————-
<style type=”text/css”>all my current styles are already here
@media print {print styles here}</style>
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Alexandra Lutyens said
6 months ago:
Jules – thank you so much. looks like there isn’t an email marketing service that sets up a print style sheet as part of the service. Really appreciate your taking the time to answer.
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