Billing (3 posts)

  • I am interested in learning how different services businesses represented here do their billing.

    Anyone use a prepaid montly retainer?

    Do you bill T & M only? Is this monthy, or more frequently?

    If you’re billing a fixed price pieced of work, do you will in intervals (& how often) on what is completed or do you finish first and then bill?

    I come from a professional technical services background with typically longer engagements that billed monthly. But never had retainer business in those firms.

    I am probably most curious how you bill fixed price pieces of work, especially if they will not be completed in one billling month.

  • I had been doing a flat rate as another business seminar I went to made a good point about T&M vs flat rate.  With T&M the client will keep trying to cut down the time and minimize what they have to pay you.  With flat rate, it is what it is.  They can argue the rate but once in motion there isn’t an argument of how much it will cost at the end.

    For work that goes beyond 1 month, it depends upon how big the project is.  If the project has logical “breaks” and “deliverables”, I put in breaks and payment phases so both the client gets something for their money and I get a return for at least part of what I’ve done.  If there is no break then I either ask for 1/2 up front or wait until the end, depending upon the trust I have with the client.

    I was recently advised to also look into getting a contract so you have some legal ground to stand on if you do need to go after them for money.  I think this is a good idea to consider as well and am personally currently looking at different contracts to get a feel for what needs to be in one for my industry.

  • On the consulting/coaching side of my business, I bill monthly, prepaid.

    For technical work that likely won’t be completed in one month, I either do monthly, prepaid, or 50% to start, 50% on completion.

    If I were doing longer term work, I’d likely do what Caroline suggests- a stepped type of payment plan, tied to deliverables.


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