Are Expensive Websites a Thing of the Past? (47 posts)

Topic tags: web design
  • The current issue of Inc Magazine ran a review of some DIY website builders and they seemed pretty happy with the results. They rated Weebly a 4 out of 4 star product and stated that they were able to build a sleek and professional looking 7 page site in 30 minutes.

    So, are the days of paying a web designer thousands of dollars to build a site over?

  • For the average business owner, I would say yes. Unless you have some very complex needs or need some very specific functionality, there is no reason I can think of to be paying thousands and thousands of dollars for a site. 

    I am saying there is no need for web designers? Absolutely not. Even simple DIY platforms can benefit from css tweaks and an experienced eye at laying out the design and flow of the site.  

  • LOL! I love this topic! Yep, this is perfect if you want a fast low cost site. But what about performance in search and code customization? Ask any Intuit, Yellow Pages, Site-Build-It, etc. customer how they liked it after a year or so?

    Just like all of the other DIY builders and such, people get on this bandwagon, get their fast site and then call me a year later saying their site sucks and they want to build a site that actually does what it’s supposed to do – bring visitors. If bringing site traffic or code customization is not a concern, then a DIY builder like this is a great option.

  • @johnkelly I know Weebly offers site level html/css customization’s and you can control the seo on a page by page basis. Weebly also has several companies making custom themes that look no different than what you can find on themeforest.
    I am not saying that Joe off the street can open up Weebly and bang out a professional site in 30 minutes. I am saying that web designers may have to rethink a few things as these types of platforms evolve and improve.

  • John, another massive LOL here to. We build websites for small businesses out here in Australia. Can you go to weebly andd o it yourself? Of course you can. Can they have a website that functions? Yes they can. But does it work?

    When you go to a hardware store and buy a drill you don’t need a drill you actually need a hole. It’s the same with websites. You don’t need a website you need customers. To do this your site needs to be a Google trap first and then it needs to convince the users to take the desired action which is typically pick up the phone and call you (what Yellow Pages used to do).

    This is a top line and simplistic approach but it strikes at the core of what we do. Throw in the fact that a vast majority of small businesses can’t be bothered with building their own website let alone learn about SEO means that there will always be a huge demand for developers. 

    The argument probably needs to be around the term “expensive’. What is ‘expensive’? We charge approx AU$2,500 for a typical website and 70 to 80% of our work comes from people that have had websites that don’t work and they have come through direct referrals of clients of ours who have sites that do work.

    Feel free to follow us on Facebook 

  • The tighter the economy gets the more businesses will look for ways to cut back but stay up with the competition. It all depends on the business type and skills of the business owner or employers. IMHO There is an expansive amount of free teaching and help online. @michaelpingree

  • @michaelpingree I also design websites for small businesses. Cost is always an issue. I’m sure you can get a site designed with Weebly but just because you can do SEO on a page by page basis do you want to spend your time learning how to do it properly? Site level html/css is fine but do you understand it well enough to fix it when things go wrong?

    If you advertise and market your image then the question is how important is your businesses website appearance and functionality?

  • A great looking website should not be the focus when you start a business. It is clients that you really need.
    By building a basic website yourself you safe the money. Also it may give you some experience on what to think about when you really want a good looking website later on when you have clients.

    There are just too many website designers/coders out there that deliver bad work where you are probably even be better off with sites like Weebly.

  • There are so many tools out there for everyone to build their website themselves. You can choose templates, colours, pick from a set of stock images and even use pre-written text blocks for your industry.

    There is nothing wrong with it as long as you know what you get. You have to be aware that you have to wrap your head around what structure works best for your individual business, what you have to do in terms of SEO, how you write intriguing content and how you create call-to-actions.

    If you want a proper website that works, you can’t just use the building blocks as they are. They are a good basis, but you will have to tweak and twist them and you won’t be done within 30 minutes. Two questions:

    1. Is the value of the hours that you have to put in to do it yourself higher or lower than the AUD 2500 (or EUR 2000) for a typical small biz website made by a pro, like Karl mentioned?

    2. Would you be ready to spend the money for a pro – after all the work you put in already – in case your site doesn’t bring the results you expected?

    If yes and yes, I would tell my customers to go ahead and give it a try. I will be there awaiting them when the point has come to improve the site.

  • @michaelpingree @karlmorris It seems to me that when most people build a site them selves they do even know how to lay a strong foundation for the site … No keyword or keywords which they would use, but their clients don’t. There are a lot of “do it yourself’er” which we encourage and mentor. When people have a knowledge of what it takes to build a site AND get traffic to the site AND have the site convert the traffic to customers I think they are much better consumers and clients. I like having a partnership with my client. I like colaberating on the site. I feel a certain ownership of a completed site and when the site succeeds I succeed.

  • @michaelpingree yeah its easy to build a website for low costs. I have to say though about 90% of the work we do it redoing a cheap job. You want know why? because cheap is expensive. You cant cut corners on a marketing and expect great results.

    So yeah you can get it done cheaply, but  what you get for cheap marketing is cheap results. Any hard working person will tell you there are no short cuts to success. 

    Building a great website is not just a about good looks there are many variable’s:

    1. Search Engine Optimization
    2. Knowing how to craft good copy
    3. Understanding the flow of visitors and knowing how to guide them 
    4. Usability
    5. Split Testing as to which landing pages work
    6. Knowing what content to put on your website and what not to
    7. Strategic calls to action..

    I could go on but you get the point a great website that works well, closes sales and get s found requires a little more work than picking a template, filling in content and hoping for the best. Its an actual science.

    Would you trust a dentist that learned how to fix teeth which he learned from a YouTube video? the key to running your own business successfully is to focus on what you do best and pay the right people with the right skills to do what you can’t.

    Id listen to @amyhallbiz @karlmorris @johnkelly… there is no such thing as a quick fix. Good topic though, :)

  • @johnkelly @karlmorris @shemric @geoffrey-gordon @amyhallbiz

    We’re all in the same biz.  I tend to say the same thing as all of you and believe that DIY is good for one thing —- letting small business owners know that it takes time, effort, time, talent, time, experience, time and uh, more time to learn even the basics of what they really need online.

    Smart business owners allow us to work for them, so they can pursue their business interests (the things they already have knowledge of), knowing we’ll get their web ducks in a row!

    Almost all of my clients have been burned in the past by DIY websites (no traffic, no clients), designers who were artists (not web developers) and/or someone who took their money an ran the other way.  It can be hard to convince people that you are not of the same ilk.

    Almost all our business comes from word of mouth.  Some businesses spend a year; two years or maybe even 3 or 4 years dinking with DIY, etc. and finally come the conclusion that they need someone who is familiar with WHAT THEY NEED for a viable online presence. 

    SO NO – we are not outdated at all.  In fact, this is only the beginning for us web developers. 

    :D

  • @michaelpingree @karlmorris Sometimes you need a basic placeholder until you get the funds to invest with a web designer. The DIY will never replace the designer but the Weebly’s of the world help businesses get started…

  • @geoffrey-gordon has a good list, but you are not going to find one person that does all 7 well. So expensive sites can still be around.

    But, I can easily but together a website for free (or nearly) that does everything a company wants. Free is not the best solution – but it exists.

    Union people complain about jobs being sent overseas. If a task can be done in a low cost labor market for $1.00, and the unions change $45.00 for the same task – the real value of that given task is $1.00. Why would the producing company NOT outsource, and lower the cost by $45.00?

    SO, if I can use free software to create an acceptable sales site, you had better come in with a serious value-add if you are going to charge a lot for the same thing. Otherwise people will be coming to free-me.

  • @richardmclaughlin if you can do this yourself I am (assuming ‘we’ ) all for this. The question is do you want to do it yourself or not? and do you feel that you can do this competently? My point earlier is that most small business don’t have the skills nor do they have the desire to learn this. If this is the case see a competent developer.

    @johnkelly @shemric @geoffrey-gordon @amyhallbiz, @supereb we seem to all be singing off the same hymn sheet, I think this really raises a larger issue of how do potential clients distinguish between great developers / partners and rogues???

  • @karlmorris yes, I have and I still can.

  • LOL! I knew this would be a fun topic :-)   Define the “average business owner”. There is no such thing. For any of you startups doing research here looking to get a cheap, quick internet presence, go with Weebly or one of those other quick fix website DIY builders out there. When you’re disgusted with its performance after the first year or so, give me a call.

  • Here Here – I completely agree with @johnkelly !!!

  • @supereb couldn’t have said it any better, thank you! DIY website builders do not and cannot offer what an experienced website designer/developer has learned from blood, sweat and tears. Business owners need consultation too. After all, if you needed a new roof on your home, do you look for an experienced and reputable contractor or just go online and buy a DIY ‘Weebly’ roof installation system with videos and tutorials? Let’s face it. The only reason I spent any time on this topic at all is because fo how many people make this mistake. But hey! It keeps us expensive, obsolete website developers in business. So Thanks Weebly!

  • @johnkelly Are you saying that business owners do not have the skills to build a customer generating website or that a customer generating website cannot be built on a DIY platform like Weebly?

  • Neither, @michaelpingree. I’m saying smart business owners stick with what they do best and hire the right people to do what they do best in order to avoid the pitfalls of hyped up marketing. Just sharing my experience with hopes that someone researching this topic will find information to make the right choice; whatever that is for them. 

  • @michaelpingree et al,

    Great conversation…thanks for starting it!

    As the president of a web design firm that builds websites that I wouldn’t describe as inexpensive, I’ve definitely lost jobs to cheaper competitors.

    I’ve also picked up a few of those jobs a few years later when the business realized the website wasn’t doing anything for them.

    For simple, 5 pages brochures that just need to be in existence and maybe have a contact form of some sort, you can get that for free, much less than cheap.

    However, when you have a membership-based organization that has complex database needs, or robust e-commerce needs, this is no place to cut corners.

    For some businesses and organizations, they need not just a website, but also branding, SEO, email marketing, and so on.

    And I agree w/@johnkelly: “smart business owners stick with what they do best and hire the right people to do what they do best”
    Amen.

  • We did do a websiite in weebly for a churc ministry in Honduras. I do like the tools and some of the easy ways to build the site. But somewhere in their contract it states that they own everything on that site if you pubilsh it. I have also used WIX and had some good looking sites, but two problems occured.
     I did this for a client in Florida, he was not going to pay me a thing, but wanted a high class website done. He was going to give me a % of the company . I really did not want the job, but my brother asked me to help him out. So I took it on. One issue I found at least with Wix is that I choose a template that was like a booklet that would allow the user of the site to turn the pages. However, when I searched about SEO, I found it was an issue. Each of the pages were not having seperate keywords like I thought so only would show the front page and that did not help. Even though we did some Adwords and had some visitors we could not convert many of them. I also was not happy when I called them and found out that the website I have took a ton of time on, I could not just transfer the files. I am not a programer and the only reason that I did this for the client is that I had an agreement and my programmer never did antyhing to the site like agreed upon, so I had no choice and build the site in an all-nighter to fufill my contractual duties as promised to the client.

    Some companies can’t afford sites that are over $500.00 so this is good option to hang a shingle, but it does not get business. I do have developers I work with and most sites we try to keep under $1,000 but some sites because the owner wants more features, or they want to copy something that is out on the web and put into their site can cost $10,000 + becuase of the programming.

  • Hi Rich @rich-brooks  

    I have one of those clients right now – website, SEO, branding, SM – the works. I almost hate to say this however, this is the kind of client I really like.  I know each step will be done completely and properly so have no worries or holes to fill in later.

  • I agree with @rich-brooks 2 things I would add:The importance of design should not be overlooked. People come to your site looking for information and make snap judgements about whether you have what they’re looking for. The first impression is visual, and that should make a statement about who you are and who you are speaking to.The other is that websites (as opposed to brochures, etc.) can be done in stages. You start with a professional look and feel with the basic information and as the business grows and you want your site to do more, you expand.
    DIY is probably fine for some businesses, but generally if you’re professional, you want to look it, and have the capabilities to be it.“ Margie

  • @margiemintz

    Derek Halpern of SocialTriggers.com had a post a little while back saying that Content is King is a myth, and that people make decisions based on design: http://socialtriggers.com/content-is-king-myth/

    In addition, Mike Levine came up with the Tiffany Box theory that states that anything in a Tiffany box has a higher perceived value than something in a plain box or no box at all.

    That’s not to say that you can’t find some good designers who don’t recognize their own value, but I’m happy to pay my creative director a premium and charge for that premium.

    Apple didn’t become the most valuable company in the world b/c they tried to make cheap products.

  • Absolutely! I remember reading that article. It always amazes me that people see something they like – or not – and makes decisions based on that, and don’t recognize how important that is.

    Apple makes great products, and they seduce you with design. Good design should be seductive.

  • This is a “Show Me the Money” question. People will do it themselves until someone proves to them that there is a better way that won’t dominate their budget.

    A lot of designers found their niche optimizing code-fear in the early days. Now that this is less of an issue, people who were scared off from web work altogether are entering the fray. Because they avoided the web for so long, there is opportunity to bring them into the current market, but they are going to be very wary of costs. After all, that’s part of what kept them away for so long. 

    I think the area that scared most people was SEO. It was a pig in a poke. High quotes. No guarantees. As an intermediary, explaining what they were getting for significant dollars was very hard. Now SEO is within people’s power to understand and do themselves — if not optimally, at least a lot better.


  • @judithgotwald, well stated. The same mentality applies to many of these business owners with advertising. Everything they see, touch and own has been advertised somewhere yet they procrastinate over advertising until they eventually advertise their business for sale or going out of business. You can lead a horse to water…

  • Weebly is awesome. I’ve used it to create a landing page to test out an idea – get a template, put in a form, publish. You’re done.

    From a purely software point of view, I think in many cases weebly will do a better job than what a lot of others could do. It’s an automated system on a solid hosted service, and I’m sure they have a great team that are more than aware of things like SEO.

    If you do need customisation, you can always pay someone to get into the pages and edit the HTML and CSS, or pay an SEO expert to help make your website more SEO friendly.

    Of course web companies don’t like this idea – 1) They’re not getting the money for building yet another website 2) No recurring revenue from hosting

    Not that weebly is suitable for all situations – e.g. if I was looking to make a shop, I’d use shopify, and if I *really* needed a highly customised website, then I’d go for developers, but of course customisation is expensive… 

  • Hi Louis — @louissayers

    Here is the thing about SEO – It is a thousand times easier to accomplish the SEO goals of every developer by building a website from scratch.  It take SO MUCH more time to pour over the code of some other designers website than it does to start from scratch and just do it right the first time.  

    This is not to say that once a website is live, it does not need more tweaking however, any web developer worth their salt, will have researched the online marketplace and pretty much know where the site will land.  We all hope for page one, position one but sometimes we have to climb a ladder that leads to page one, then more rungs to get a better position on that page.  

    New website (by the thousands) appear everyday and most companies who have a P1-P1 position fight hard to keep it.  So they are tweaking all the time too. 

    It really is a rat race for position and should be ongoing for most webmasters.

    .02 :)

  • @supereb – I see where you’re coming from, and can understand that if a company has built up a lot of content over time, then you have a lot of stuff to go through and make sure it has the right keywords in the text etc.

    When I wrote my comment I was more focussed on comparing building a website from scratch to using weebly to do the job for you.

    I guess it’s easy to take for granted the knowledge that we’d have compared to a business owner, and yes if they want to do a good job they should invest in someone that can help them out with SEO. The problem is that they wouldn’t know that they need to worry about SEO, and no web company out there is going to say “It’ll be cheaper if we build it on weebly” because then they’re going to get less money…

  • I’m reminded of the 1000′s of subscribers of Jim Cockrum, Mike Koenigs, and other internet marketing leaders who would argue that getting the customer is first and foremost, while everything else can be jobbed out or automated. They’re right. And that is a huge threat to traditional web design firms who have NOT grasped that pretty does not trump customer-grabbing-functional — ever!

    All the millionaires I know under 30 would most certainly and eagerly argue this point. I’ve been listening… and I must agree that customer optimization comes first, whether that be via SEO or specific targeted viral methods that do NOT require Google’s search engines at all.

    I think that is why there’s a definite rush toward optimizing video above websites these days. My first job is to get me or a client in the number one spot on a YouTube and Google page. Video comes first now on most pages. Then, and only then, do I worry about what’s on a website… and I rarely care these days if that website is at the bottom of the Google heap. Depending on your optimization method, Google SERPS can rarely matter, if you can find another method to draw traffic directly to your site or YouTube Channel.

    Meaning… things are changing up days… swirling around… and getting rather exciting… in terms of video and video channels trumping the need to pursue normal search engines.

    When you can build a website 100% completely full of high quality yet duplicate content and beat everyone to the top of Google post Panda and Penguin within hours of your posting content, you bet something has changed that even Google can’t stop.

    Makes me giggle just thinking of the unstoppable possibilities that video and mobile have added to the formerly stymied Google SERP algo mix.

    Just my little bird’s eye view…

    Robin Carlisle

  • @michaelpingree

    To answer the original question, Michael, So, are the days of paying a web designer thousands of dollars to build a site over?
    I think that is a resounding yes! Especially in the corporate world where thousands, like me, were allowed to mosey on with our lives while big business went visiting overseas to do in-house work at 10% of the former cost of supporting our very expensive American lives.
     I mean how can you argue that a company should still be paying $50-100,000 for ONE technical writer/designer? When I was working in a former Soviet Union country, where written and spoken English skills are coveted, $50,000 would support more than 10 typical families per year. Why would a company WANT to pay 10 times the price for my little expert skills these days just because my internet connection is plugged into an American address?
    Direct selling and optimization skills, whether via SEO or viral traffic methods, are the two remaining competitive niches of the internet market in which the US can still excel. And like Preston, I would be aiming for a percentage cut of the pie, rather than a fixed fee.
    Whether we like it or not, any company who’s paying more than 10% of the thousands Americans use to charge for any website is simply paying too much. Weebly and the like have little to do with the real problem here. As smaller companies become more at ease with being online, any remaining overpriced “design” fees should plummet. If they don’t, it’s simply because the contracting business is ill-informed or gullible, not because the market demands it.

    My question is when will the majority of local small businesses become outsourcing savvy when it comes to fulfilling their internet needs at real market prices? And how low will those prices go before quality is truly affected? To me, it’s just a matter of time, not if.

  • @rich-brooks

    One could argue that “Apple didn’t become the most valuable company in the world b/c they tried to make cheap products; they became the most valuable company in the world b/c they learned to make valuable products at cheaper and cheaper costs to them — overseas — despite any riots that may cut into their profits.

  • i like the points  by mac,  so realistic,  and en brown….   many  small businesses  cant  tell when they are with  a  rogue.and many have  been  burned  ….  many have paid  lots and  gotten    poor work…..its  too hard  for an outsider to judge when  hliring…. so word of  mouth is  best…..

    we did ours ourselves and i would never ask for professional   criticism on it….but it is a  workhorse  and    brings us  tons of  traffic and   compliments  and   we are in the  first page of our  main keywords…antiques indiana…. 

    @richardmclaughlin @supereb

  • I build websites for clients. What I’ve learned is that nearly every business person can’t see their own business clearly. That’s not a criticism, it’s human nature. They take for granted what they truly do well, and they overrate things that actually are trivial.

    I consider these 30 minute DIY website almost like spam. Yes, it’s a site and if they are created smartly and written with any decent content, they will help the business appear in Google search results. But will they help the business?

    Let’s just say that I have a whole business stream of people who have used DIY sites and come to me when they are ready for a real site. Something that really captures their business products and services, and the passion of the owners.

  • For sure. You can buy an awesome WordPress template for under 50 bucks and have the site up in a couple hours (even if you are WordPress illiterate). And these are legitimate websites, not some 1990s looking website. Also a lot of huge websites today are WP. The plugins make everything so easy too. Here are some examples if you guys haven’t seen some: 

    http://themes.serifly.com/rackhost-wp/?style=dark

    http://demo.brankic.net/?theme=BigBangWP

    There’s a ton for all types of websites at themeforest.net 

    Seriously if you’re a little tech savy I wouldn’t look into ever paying more than 100 bucks for a website unless you are looking to do something that is unique. Obviously it’s not for everyone, as I create them for people. But I can say I’ve saved thousands for myself as well as other entrepreneurs by using WordPress. 

  • Very interesting discussion. 

    I’m guessing free blog themes doesn’t count here? 

  • Honestly, these DIY solutions are terrible. They don’t help a company brand themselves. They might be a start but not much of one. Today I actually recorded my thoughts on people using Blogger and Wordpress.com for their sites. You can check it out here: http://gmwd.us/1qe.

    I recently got an invite to a networking lunch event and they had a self-made DIY sub-domain site at Blogger. All I can say is that I didn’t really get a sense that I should take them seriously, because of the way their site was portraying them.

    Honestly, a good looking Website doesn’t have to cost an arm and a leg. Our sites start at $1,800 USD and go up from there. We use the self-hosted version of Wordpress and have been thrilled with the results.

  • @michaelpingree Weebly might offer some HTML/CSS features but you can’t optimize the sites and the code is generally horrible.

  • @jamericanspice free blog themes can also be trouble. Sometimes they work out, but lots of times they just get mangled and unusable. It also depends on where you’re getting these templates and for what CMS they are for. Look two comments up and you can see how I feel about Wordpress.com (Not .org I love .org) and Blogger/Blogspot.com.

  • @jmeist I have to disagree. Just because you’re Tech savvy doesn’t mean you can make a good looking site that is optimized and works well. When in doubt take a class or hire someone.

  • @seth-goldstein Take a class? That’s more money that a lot of people don’t have. Type what you want to do into Google — no class necessary — there’s blogs that hold your hand through the whole process of putting up a WP template. Heck, even the major hosting providers have simple installation scripts to help guide you. 
    $1,800 for a website? That’s unfeasible for a lot of people. And that’s why I’m a huge fan of WordPress because a lot of people just don’t have that cash — especially starting out. You can put up a website that looks identical to awesome websites like http://www.techcrunch.com within an hour and and buying a template for 50-100 bucks. 

    It took me one full day to figure out how to do it and I have zero coding knowledge outside very basic html. And I didn’t think it was hard at all, neither do my 10+ entrepreneur friends that have done the same thing and now manage their website cutting out a web developer to save cash. 

  • @jmeist that’s awesome. Like I said I’ve seen both sides of the coin. I’ve seen people develop great sites on their own and others who have used templates in Wordpress and have majorly screwed them up. I agree $1800 isn’t cheap and it isn’t necessarily for everyone to have a Web developer help them out. I do love Wordpress because for the most part people can figure it out. But I wouldn’t write off using a Web designer for more advanced stuff. Also people don’t always have the time to setup their own site.

    As far as $1,800, I’ve done my research and that’s middle of the road. Anyhow I full encourage people to try Wordpress out for themselves. I do suggest that they use the self-hosted version as they will have more control in the future.

  • @seth-goldstein oh Seth I couldn’t agree more with you — it’s definitely not for everyone that’s why we have jobs :) . Agree that you need a web developer if you’re doing things outside a basic, informative website. $1800 isn’t bad at all I know you’re in the right area — I was just saying for my friend’s and I starting out, we obviously couldn’t afford that and those DIY look like crap — so we all opted WordPress. 

    Thanks for responding btw :)  

  • I have been building Small Business Websites for a living since 2008.

    Initially, I would sell ‘Brochure Websites’, but now that these have pretty well been mastered and people are able to mass-produce them with services like WordPress, WIX, Weebly and so on.

    Now the game has changed and the challenge for Web Developers is to build websites that will generate better results for our clients – thus justifying the extra expenses involved.

    There will never be a ‘perfect’ solution as all CMS’ and platforms are built for different purposes (i.e. WordPress isn’t for Small Business Websites, it’s for blogs).  

    The game will continue to get tougher for Web Developers as they need to come up with more innovative ways to set their websites apart from the Website-In-A-Box products.

    Gavin MaceGavin Mace Internet Marketing


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