said 8 months ago:
@geoffrey-gordon good points! when I opened my online store I asked a friend that is a designer to make my business cards and it made a huge difference! they looked very professional and received a lot of good comments from customers (they even asked me to make them business cards hehe).
also! people skills are so important, you’re right! I was on holiday recently, and was hoping to expend a lot of money hahaha. But the people there where so mean to customers that I just didn’t want to buy anything anymore, makes me think why would you open an store if you hate your customers, seriously, they didn’t want to show me the products, they looked angry, they didn’t want me to touch anything, even told me that I was weird for wanting to try a shirt on before buying it.. so yeah… customer service is a biiiiig plus! One lady in a store was so nice that I spent all my money there, just because she knew how to sell well, she was nice, she new everything about the products she sell, she had recommendations and stuff…
I think just being nice is not enough, if you’re too nice it’s weird and looks fake too, you really need a good balance and you will definitely have more customers.