Part of our business is running a call center to field inquiries about our various programs. We use a call service to pre-qualify before it comes to our reps. Does anyone else use a similar service? How do you handle the different time zones inquiries come from? Over time we have adjusted our hours to maximize coverage but did run into conflicts in the holidays when calls were coming in. We are always looking for ways to optimize our call center so any tips or advice will be appreciated!