said 1 year, 5 months ago:
Sorry about the wall, I’m redoing our facebook page and trying new layouts, so I’ll look into fixing that. That’s one of the reasons I’m on this forum, to learn from the pros about marketing through social media.
Most of our marketing has been through word of mouth up to this point.
To answer your question, yes, U.S. licensed physicians take every call. There aren’t any non-licensed people with access to your history, questions or comments.
When a member enrolls, they go to a HIPPA compliant and secure site where they can enter their personal health history. Much like when a patient visits the Dr. office and the receptionist hands them a clipboard to fill in, so when they call to speak to a Dr, he has their background.
If the call is concerning a simple ailment (flu, allergies, etc), the Dr can take action on it.
However, if the Dr feels additional info is needed (bloodwork, etc) he can refer them to one of our participating labs (where they receive a steep discount) and the lab can load the results right into their online records.
At the same time, we can share the test results with the patient’s primary physician if they have one. That way all Drs working with the patient know what is going on.
All lab/imaging can be turned into the Insurance company, and shared with the primary, just as they usually would.
If it is after hours and the Dr office is closed, it is a great alternative to going to an ER or doc-in-a-box for minor ailments.
It can also be used when someone is out of town and wants to talk to a Dr, or possibly get a prescription refilled.
The AMA says the vast majority of Dr office and ER visits are not needed and could be avoided if there was an alternative, and that’s where HealthCare On Call comes in.
If you think of all the time invested in making an appointment, waiting for the appointment to come around, travel time to the Dr, waiting in the Dr’s office, and the time off work when all you need is to speak to the Dr, it can be a tremendous time/money saver, for both the employee and the employer.
We have teamed up with a number of Insurance brokers who offer it as a benefit to people that can’t get insurance, or can’t afford it. Also, because many employers have scaled back on insurance benefits, an employer can offer it as a voluntary benefit to their employees.
Please feel free to let me know if you have any more questions.