said 11 months, 3 weeks ago:
I’m so glad you found your way out of this mess. You know i’ve been a client myself for 8 years and i will admit, clients can be a pain.
But there are a few learnings i had during my years as a client.
1. Time is money. Neither sides want to waste any more time than is absolutely necessary.
2. Clarity saves time. Which is why we wrote nearly 5-8 pages of a brief alone and had atleast 2 meetings before we started expecting any creatives or outputs from our agencies. Yes, some people think its too much – but when you do decide to partner with someone, the best way to get great work out of them is to help them understand your business goals & constraints.
3. Have a payment plan that motivates both sides.
In my experience, typically once an agency or service provider won a pitch for a website, they got 20% first so that they could begin the design work. Once design was presented & finalized, we paid them the next leg of 30% to get the website templates in order. And then when they finished the whole website and it was “live” – they would get the next 50%.
I don’t know how you feel about such a payment plan. But I noticed, that the moment a client is forced to pay some money upfront, they begin to take the agency’s time more seriously.
This also works for you. At each stage of delivery you are assured of getting paid. If for some reason, you and your client part ways – atleast you wont walk away feeling cheated of your time & efforts.
I hope this helps you in some way,