Carol Lynn Rivera
said 1 year, 3 months ago:
My 2 cents: I switched from Hootsuite to Sprout Social recently and I love it. I know a lot of people love Hootsuite but I found the interface to be a pain and it wasn’t very intuitive. They released an upgrade shortly before I left that had potential but I thought it lacked vision.
Sprout Social lets you add “profiles” so you can manage Twitter, Facebook (personal and business), LinkedIn and Foursquare (in an upgraded version). It’s really user-friendly and it’s got nice stats that you can PDF for clients who like the pretty charts. It also has other tools, such as a people search.
For me the deal breaker with Hootsuite (at least at the time) was that I would always schedule Facebook updates announcing my new blog posts; the problem was that the posts weren’t live yet and Hootsuite was unable to pull the data (title, description, url, image). So the updates were always messed up, unless I scheduled them after the post went live.
In Sprout Social you can add the title, description, url and image at a granular level so you have total control over how your post appears. For me, since I schedule blog updates days ahead of their publication date, that was a life-saver.
I’ll add one last thing - I’ve always found their customer service seriously above average. You can catch them on Twitter or via email and they respond almost immediately.