Social Media Examiner | TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) | Topic Replies http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/feed/ TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) - Forum Topic in the Group Facebook Wed, 19 Jun 2013 22:30:01 +0000 http://buddypress.org/?v=1.5.5 en http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11454<![CDATA[Melissa Agnes replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11454 Fri, 20 Jan 2012 03:14:45 +0000 Melissa Agnes replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook
Closing comments is only acceptable in one case: when the conversation goes from angry, upset venting to discriminative or derogative language and tone.
However, as we've seen in many instances, deleting comments […]
]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11400<![CDATA[Nita Sexton replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11400 Thu, 19 Jan 2012 18:47:20 +0000 Nita Sexton replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook This is a topic we have been talking about at my organization so the insight is helpful.  I am a never close comments fan myself but hearing about the experiences of others is really helpful, too, so I don't feel […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11399<![CDATA[Nita Sexton replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11399 Thu, 19 Jan 2012 18:47:18 +0000 Nita Sexton replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook This is a topic we have been talking about at my organization so the insight is helpful.  I am a never close comments fan myself but hearing about the experiences of others is really helpful, too, so I don't feel […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11289<![CDATA[Soundgate Studio Inc replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11289 Thu, 19 Jan 2012 02:41:25 +0000 Soundgate Studio Inc replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook I agree with @russellallert on this one. If you silence your fans it's like when Ford came out with the Model T and said "people can order it in any color as long as its black". Lol it's true!

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11062<![CDATA[Carissa Coles replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11062 Wed, 18 Jan 2012 07:39:48 +0000 Carissa Coles replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook I think they have defend their promotion that it is credible. Facebook is vital and is considered as alternative to communicate with fans and friends so I think they will just have to try communicate with them properly.

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11045<![CDATA[Jamericanspice replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-11045 Wed, 18 Jan 2012 05:55:32 +0000 Jamericanspice replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook If they messed up, all they had to do was share an apology, but leave the comments open because when people are upset, they really want to vent or they could get worse. 
However if there are life threats, then it […]
]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10843<![CDATA[Gabriel Marinescu replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10843 Tue, 17 Jan 2012 15:27:56 +0000 Gabriel Marinescu replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook It seems they understood the problem. They posted a video which, even though it's not brilliant, it helps a lot. They are fixing their mistakes, it seems. (for an update, check their page)

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10797<![CDATA[Leopold Španovič replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10797 Tue, 17 Jan 2012 06:53:47 +0000 Leopold Španovič replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook Closing communication betwen brand and customers is newer a got idea. They should find a way to make them happy. Negative implant don't stop even if they close comments - people go on their walls and write about […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10761<![CDATA[Jorgen Poulsen replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10761 Tue, 17 Jan 2012 00:22:06 +0000 Jorgen Poulsen replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook @russellallert I don't understand fully what they were offered but I do know that someone will always keep venting because they are xxxxx.

Perhaps they can't send out coffee to all of them. I don't […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10759<![CDATA[Russell Allert replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10759 Tue, 17 Jan 2012 00:15:21 +0000 Russell Allert replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook @jorgenpoulsen Don't underestimate the power of coffee + free. :) I agree that at some point everyone needs to move on but in my experience if you don't let someone vent, they explode - and that is when one […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10756<![CDATA[Jorgen Poulsen replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10756 Mon, 16 Jan 2012 23:54:36 +0000 Jorgen Poulsen replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook @andreavahl, @russellalbert, @fredericgonzalo @robertspoonHoly smokes and this just because of some coffee. I'm going to share this with my community.Unbelieveable, why can't people just realise they made a […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10750<![CDATA[Robert Spoon replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10750 Mon, 16 Jan 2012 23:23:46 +0000 Robert Spoon replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook I can't say when is the right time to delete a post or close comments but there has to be point where you cut your losses. If they have done everything they can to mitigate the situation as responsibly make […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10748<![CDATA[Gabriel Marinescu replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10748 Mon, 16 Jan 2012 23:15:16 +0000 Gabriel Marinescu replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook I have to agree with @russellallert. Closing the comments was not necesarily the best way of handeling this fail. It could have been much worst and they fixed a lot with the appology. That "special offer" sound […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10741<![CDATA[Russell Allert replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10741 Mon, 16 Jan 2012 22:49:31 +0000 Russell Allert replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook @andrea-vahl I would say never. If you have done all the hard work and built up your followers from scratch and really connected with them, then you would not have to close off comments.  These problems would […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10740<![CDATA[Frederic Gonzalo replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/topic-of-the-week-when-should-you-if-ever-close-comments-11612/#post-10740 Mon, 16 Jan 2012 22:45:34 +0000 Frederic Gonzalo replied to the forum topic TOPIC OF THE WEEK: When should you (if ever) close comments? (1/16/12) in the club Facebook @andrea-vahl Bonjour Andrea!I just went to the Facebook page for Timothy's Coffee and wow! That was some major screw-up! Now, obviously some people will have to be held accountable for their actions in there, […]

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