Do you use Notes on your fan pages . I use Notes to spell out any pertinent information that my customers need to know. I created several notes on my fan page. One that lists prices, one that lists our shipping policies, one that list our production standards and a few other notes. This is how I keep things “in writing”. Even though I might post the changes as a stat on my fan page wall I also add the changes to the appropriate note so in the future if a customer asks me about something I can simply forward them the note which lists everything they need to know in detail.

@vladiiancu with notes you have the option of tagging people. I actually got 4 new customers by tagging one of my current customers on my note about prices. I use the RSS feature too but I use every feature on Facebook that they offer because everyone has different preferences on how they like to receive information. When I tag someone in a note it appears in their timeline and on their profile page visible to their friends.Shantel

@andrea-vahl I make sure to add tags to my notes to Andrea.

I used to use notes on our fanpage and we received considerable feedback. Somewhen, our social media team decided to stop using Facebook notes, but instead publish important news on our website or blog and post the link on our Facebook fanpage. Unfortunately, this led to a decrease in engagement on our page.