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Rallying your staff? (8 posts)

Topic tags: advice, management, pages

Dedi Mason said
1 year, 2 months ago:
OK ~ Two months ago I chose my most outgoing employee in each clubhouse to help me with Facebook posting. These girls were chosen because they 1) could talk to rocks and get answers and 2) are so outgoing that most regular customers know them. I’ve worked to build our course facebook pages like mad since January ~ have people watching for and responding to posts (good) ~ for us, golf season hit for real 3 days ago. Since then I’ve been working 12 hour days painting, cleaning, getting the course I’m at ready for customers. I don’t have time to talk to the Facebook Fans like I was (BAD). This is exactly why I’d chosen these girls, made them admins, and brought them into a planning strategy for our Facebooking (yes, I used a word that Webster doesn’t know, but he should).
Neither of them will post unless I personally call and ask them to . . .
NO, I cannot talk cash out of the owners to hire someone to help with social media management.
How do YOU rally staff to step up to the plate when your own plate is overflowing with unavoidable business? All suggestions appreciated!
@dedimason | # | Top
Ellen Partal said
1 year, 2 months ago:
Do they do this on there own time or at work? Find out what motivates these people and play to that.
- Is it recognition? Then recognize them on your page or website or somewhere in the office? Praise them in public..often.
- Is it time? Give them 30 mins longer for lunch once or twice a month.
- Is it competition? (this one get me) Make it a contest between them to see who can garner the most (‘likes’ or ‘viriality’)
I am sure knowing your business you can come up with more. Hope it helps,
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Faye Brogi said
1 year, 2 months ago:
As staff (if they are gainfully employed staff vs. volunteers), is this not part of their job? In every job description I’ve ever had, (and I’ve had way too many) there was always this at the end of the list: ”Other duties/responsibilities as requested/necessary to the needs of the department.”
Make sure that these ladies know that you HAND PICKED them for their abilities and strengths, just like you told us. That could set the fire under them, especially knowing WHY you have placed that responsibility on them. People do so much better (and I am speaking from personal experience, both on the giving and receiving ends) when they know exactly what they’re dealing with and why. (as opposed to “just another thing I have to do”)
I wish that I had a staff to deal with… *sigh* Good luck!
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Ann at greenoak said
1 year, 2 months ago:
i would make a framework/rough schedule and   let them go..some mandatory some   their choice.. something like this..
x posts a week…or day….
always post this … xxx….
2 customers pictures a week…get permission..
half in the morning half in the evening….
todays events everyday?  i would suggest a consistent certain time every day, like my favorite resturant does…
words from the proshop. or other staff maybe……a certain day a week….
any no nos…?
hardest hole? maybe some fun   moans about it…
  etc etc
if you make the framework they should be on their way….and you could ck in   later….i would go over what you think worked in the past too…every post should have a pretty picture of the course… you would all be aware of what kind of   posts got the   comments…
i think once they get a few   weeks under their belt and you like the work it should be just great….
p.s. i think these workers    would be your best posters…they know   all the good parts etc…i think they might really get into it… . but you might want to give them a time limit…. it shouldnt take long…we do ours in just a few minutes every day…maybe a half hour….if they have other work you dont want them   taking all morning for a paragraph and a neat picture….
@annfurnivall | # | Top
Dedi Mason said
1 year, 2 months ago:
@ellenpartal ~ thanks for the great suggestions! Competition sounds like a no-brainer with these two ~ I hadn’t even considered something like that
@fayebrogi ~ I don’t think I have conveyed to them why they were chosen above the rest of the crews. I need to do that. I’m trying to find enough energy to take them both out to dinner so we can have a good discussion. I’ll be bringing this up then! Thanks!
@annfurnivall ~ I have a shared document with them that we’ve all added to ~ Monday through Sunday suggestions for posts but you’ve given me some ideas to add to it. I like those. As for time limits, I don’t think I’ll have any issues with these two (another reason they were chosen ~ they get in and get a job done).
THANK YOU EVERYONE! This has given me a good way to handle the girls and get them going. Love this forum!
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Jason Reilly said
1 year, 2 months ago:
Hello Dedi!
I just wanted to add that if you are giving them this extra responsibility, make sure their direct managers (if different from you) know that they have this added duty. So if they’re caught on Facebook… the manager knows they aren’t goofing off, but are actually performing their job function. That happened to me at a previous job: I was told by the VP in charge of the department to go to the Headquarters building to work on a project after my lunch… but he never told my manager, and then he disappeared as well. So my manager thought I went AWOL and was furious! It all got cleared up, but it was a stressful day!
Jason
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Dedi Mason said
1 year, 2 months ago:
@jasonreilly ~ that would be a bad situation! One of three owners knows the situation but I don’t know if they’ve passed the word to the other two. Thanks for bringing it to my attention ~ I’d hate for the employees to be in trouble for helping the courses!
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Jason Reilly said
1 year, 2 months ago:
@dedimason Me too! It is awesome that they are total rock stars, at least from how you describe em. They sound like awesome employees you want to keep. I’m so happy we have people like that at Bellwether. You cannot stop them! They are the best.
@jasonreilly | # | Top