Opening up for country specific pages of your brand (16 posts)

Topic tags: branding, dilemma, Facebook
  • Hi everybody,

    My company, Stack-Cup, received an email from our Australian department today stating they wanted to make their own country specific Facebook page of our brand. Their reason is valid: they want to post information relevant to the Australian market etc.

    Facts:

    • We currently have branches of our brand in around 15 countries.
    • The HQ is in Brussels, Belgium.
    • We’re selling a new product (a cup with a twist).
    • We’re a new company (16 months old).
    • We’re currently finishing up our social media guidelines.

    What is your general feeling towards this scenario? Should we allow them to create their own facebook page? What can the consequences of this be (negative and positive)?

  • Very good discussion point, @bugcom   I personally don’t think you should have separate pages for a few reasons. 
    1.  If people are searching for your page, you will possible have 2 pages come up in the search and people may not Like the correct one.
    2.  If you were to restrict the page by country, then you aren’t able to see the Like box on a website or direct people to your Facebook Page as easily.
    3.  It’s very easy to post certain things just to a certain country using the status updates and that is the way most big brands segment the information going out to the fans that is country-specific. 

    What do others think?

  • @bugcom First of all, 15 offices in 16 months?!?! Mazel Tov. With that said, you can have my red solo cup when you pry it from my cold dead hand. 

    If I may disagree with the esteemed @andrea-vahl I think separate country pages is a good idea for you guys. Here is why:

    • Drinking habits are very different by region. If I am in Miami and see “when you are knocking back a pint at the pub…” it will not make sense to me. If you say “Next time you are poppin’ bottles…” I will share your post. Much less being in countries that don’t speak English.  
    • Your website architecture (“pick a region”) would support different fan pages. 
    • The beer brands (I checked Heineken and Bud) seem to be doing it that way, seems like a similar market. 
    • The satellite office will post updates that are interesting in their area. As an example I had to tell my colleagues to stop posting cricket scores b.c. no-one in the US cares. 
    • You have a shot at being a big brand, nearly all have country specific pages. 
    Best,

  • I’m also against this proposition, especially since the product is so fresh. But due to the highly reasonable counter arguments I’m facing I’m very curious what you guys think.

    Here’s some of the counter arguments:

    • We could end up with countries being competitive with each other, raising targets etc. 
    • We could recycle the best of the best from each country for the main page.
    But most importantly we’re a brand that is attending loads of big and small events (we’re promoting a cup after all), so it would reduce clutter and make it easier for the users to find information/events relevant to them.

  • @robpeck Thanks for that. All those are also VERY valid points making this decision even harder. Do you have any examples of brands that have country specific pages on facebook? I’ve seen many brands with sub brand pages, but not any promoting one product/brand in different regions.

    One of my concerns is that since we’re so new (not only as a company, but also online) we’ve only been able to gather 1800 fans on our facebook page. If we open up for country specific Facebook pages we might lose potential fans for the main page. My feeling was to focus on getting more fans on this page before we fractioning the online presence.

  • @bugcom

    Do your regions speak different languages, or all English? I think that is probably the biggest decider.
    As examples see:
    Heinekenhttps://www.facebook.com/pages/Heineken/169808446386345https://www.facebook.com/CervejariaHeinekenBrasilhttps://www.facebook.com/heinekentnt?sk=app_300777266635834&app_data=dlt
    Toyotahttps://www.facebook.com/ToyotaIrelandhttps://www.facebook.com/pages/Toyota/76314529121https://www.facebook.com/toyotaturkiyehttps://www.facebook.com/ToyotaIndia
    I think since you are in a nightlife related industry, perhaps the most promotion friendly of them all, getting fans won’t be a problem. A few cobranded events and you should see a major pop. 
    Also I think your product would do well with a silly little game. Something like https://www.facebook.com/Kurkure?sk=app_166192836777298
    Best,

  • One day I’ll figure out line breaks on SME…

  • @robpeck Thank you for the links, I will bring them over to the team immediately. And we do indeed face language barriers: English, Portugese, Spanish, French, Dutch, Hungarian and Polish are the main ones right now.

    @andrea-vahl What’s your views on all this?
    ———– Line break ———-
    We have many games/activities like that on our sketch board already, but suggestions are always welcome.

  • Hey, one of the line breaks actually did work… No idea why though

  • I wonder whether it might make sense to set up a community page for your other location(s), with those community pages tied to the base brand page.  I know that Mari Smith uses a community page for her team members to post responses on her brand page so that fans can know who is actually responding. (That community page isn’t used for posts, but of course could be.)

    It seems to me the same type of setup could be used here, with the various regional people posting region-specific to the community page, but still connected to and sharing posts on the primary brand page.

    You’d likely want to set up guidelines on operating the community pages, so that they weren’t totally autonomous, knew what was expected of them, and followed the philosophies and posting practices of the primary brand page. 

    Of course, I’ve never done this and haven’t really studied the intricacies of operating this type of setup, so don’t know what, if any, logistical challenges may exist.

    For a visual reference, here is Mari’s team community page.

  • @hjelliott wow, if this works this would definitely be my preferred option. I was already thinking about setting up iframe tabs, but this, as it sounds, looks like a much better solution. I will do some research on it.

  • I have had the same quandry with tourism clients where they have different target markets but the main destination information and events is the same just certain events and other offers etc are country specific so @andrea-vahl I am liking your idea or posting to specific countries rather than setting up different pages… do you have some more information and examples of people doing this… I need to look into this a bit more now too..

  • @AleksanderBugge Publishing country specific pages is a must! When someone in Germany searches for your brand and you have separate pages published Facebook is going to show them what is relevant as far as where they are in the world. And not just in search but also in their news feed you should look over your insights and see if there is a majority of fans who are located in the same country the page claims.This would be a good indication it takes the fans in other countries much longer to find the page, you might be losing tons of fans on the way. What we would recommend is turning the page you have now into the ‘corporate page’ then creating a custom tab where all of your fans can clearly see that there are other country specific pages. Once you do this and hopefully continue to grow (Great idea by the way, can’t wait till I see them live in use!) your business you will start to see a lot of opportunities with marketing open up. If you actively look at pages managed by big business you will notice that they all started with one but then Facebook and Google search decided that local was extremely important in search. 

  • @mambamedia I’m glad to hear we’re not the only ones not able to decide on this specific issue. And I would also be curious to hear some examples from @andrea-vahl.

    @ashleyhyde we do have audience in several non-english speaking countries, and this was one of the reasons we decided to do some research instead of blatantly denying fragmentation. The main reason why I felt we should deny is because right now our main focus is B2B marketing (and LinkedIn is not working that well in our specific case btw.). This means our current purpose of activity on Facebook is to prove we’re backed by numbers. So fragmentation might damage this by dividing our fan base. I have to add that we’re blissfully aware that we’re also building a brand in the minds of the public, as this will be very important for the future of the product. But without B2B there’s almost no reason for B2C for us.

    What do you mean by “custom tab” btw?

    I was also thinking about a HTML welcome page that could somehow direct people if we indeed were to open up for country specific pages. What’s your feeling on something like that?

    And lastly: thank you for encouraging words on our product — much appreciated!

  • @robpeck

    Double line break seems to do the trick

  • @aleksanderbugge with the custom tab that’s just about it, creating a tab weather it’s HTML or an outside party app that just lets your followers know that if there in Australia hey we have a page for that. And it makes you much more visible in general search. I completely see where your going with the numbers and you might be right that it’s just too soon.. but the original page is not going to lose any fans. But on the other side all of the new pages have to start with zero. 

    When it comes to welcome pages just remember that they don’t function like they used to, so it is more important to tell fans that it is available for them than to just have if if they feel like looking to see if it is there. By simply displaying it in the one of four at the top of the new timeline I believe will do the trick!


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