One Facebook success tactic for small business (13 posts)

  • Hey all,

    Working on my presentation for Facebook Success Summit. Mine’s all about how Facebook REALLY works for YOUR small business. 

    I’ve already got a framework for what I want to present, but I’m looking for examples. 

    If you have ONE tactic that has really worked for you, whether it’s on personal networking, marketing, FB ads, custom tabs, coupons, etc., please let me know.

    If it does fit in w/my narrative I’ll give you mad props during the presentation. And my undying love. And I’ll buy you a drink if you’re going to social media world. :)

  • Hey Rich – allow me to give this one a stab. 

    I have over 3,400 personal friends of my FB profile and I estimate that I actually have met over 3,000 of them.  So they are real and I am not a friend collector or envy of # of friends anyone has.  That being the case, and having invited all of them to Like my new page with FB’s Invite Your Friends feature, friends are still very much in need of a nudge, AND multiple times.  Being in sales my entire life, I have come to understand and expect this behavior.

    So what I have tested is a tactic to earn my own friend’s like of my page is this:

    1)  While logged on my PC, I send a copy and paste message only to those who are currently available via the chat function.  Theoretically, they are online and will see it and respond.  This is not always the case, but odds do improve.

    2)  My success rate has been 48% of these friends liking my new business page.  My success rate only using the FB invite function was 9%.

    3)  I spend only 1 hour at any one time so as not to get burned out.

    4) So that I know who has already liked my page and who to invite, I track via an excel spreadsheet.  Sending an invite to like your page when they already like it can be embarrassing, so this is a tedious ‘must’ step.

    5) To obtain 600 new likes, I estimate I spent 30 man hours, so at $10 per hour wages = $300 total spend divided by 600 likes, my cost per like is $.50 per like.  I could reduce this cost dramatically once I decide to outsource at a much lower cost per hour for labor, to approx. $.08 per like.

    6)  This method drives actual friends to like my page, keeping it personal and with a greater engagement rate since they know me to begin with.

    7)  Here is my copy and paste message:  “Hi Rich, Would you be so kind to do a favor and LIKE my new page?  Your help is really appreciated, just click here:
    < insert my Facebook page URL link>  Thanks much!  Dave   Jackson Insurance Agency”

    This grass roots approach may not be what many are willing to take on to build their business page, but it is one test I have made and have found it useful.

    I would love to hear your comments!  Dave (Action) Jackson

  • as you  might  remember,  im  brick and mortar….  maybe  you would have some  clients  like  that….  one  thing is  sure to get  likes and  interest and that is pictures of the  customers  at the store….  i put  about  50 on  in  august….and   it  was a smash hit…mostly friends together   enjoying our  big  event….

    . i just put on e on today…a big  grin and the woman  describing  what she  was going to do  with the piece she  was  buying….  i put it on  a  few hours ago and its  got   lots of likes AND A FEW   comments    already…

    i think  this  would  be  great   for   lots of  buisnesses,   resturants,dog  grooomers,  golf  courses  salons… etc etc etc…i always  get pernission, and never publish an unflattering  picture…..   if  you want to see  one is in an album…GARDEN PARTY PEOPLE…. ON MY   BUSINESS  PAGE….

  • @rich-brooks Many of the pages I manage are for specific nursing programs. I have found, over time, that first increasing and engaging current students and alumni and encouraging their postings and engagement and THEN focusing on reaching new prospective students and capturing new inquiries has been beneficial. I have found that in addition to engagement on our pages there are students who have created their own groups on Facebook to increase interaction with peers and discuss class topics and even selling textbooks to each other.

    All of these things translate to great engagement for IN-PERSON events we host as “Open Houses.” We have current students and alumni who have engaged on the page and in groups who also contribute to the student panels and offer to spend time with prospective students and go as far as offering shadowing opportunities. After those events we get additional increases in our likes and engagement. 

    I don’t focus on the vanity metrics of likes and shares but instead look at the quality of postings and variety from those posting. I look for the interactions to build our legitimacy and allow prospective students to open up and ask the questions they want to know. I post photos from the student panels and open houses and encourage attendees and students to tag themselves and others in the photos.

    This is a sample of what has helped me! Good luck with the presentation! Looking forward to it at SMMW!

  • i like big metrics…isnt that how  you keep score?   ….i dont  call mine  vanity….i would much  rather have a big  number rthan a small one….as  long as it was  relatively  ORGANIC, AS IN ACTUAL INTERESTED  FOLKS… @alexandrabriggs the  way  your  students  use  facebook  sounds   really  local, organic and totally useful  for them…..nice  example… 

  • @davejackson6 Hi Dave. Your process looks great, but I’ve got a question. Do the friends who like the page also engage with it, bring other users and generate business? Or do they just like it to do a favour for you? 

  • @milan-steskal  Milan,  Thanks for the question!  This was a recent experiment, so long term results are not yet in.  However, my service is very broad, not niche, that everyone has a need for, so since they are already friends of mine, expect a good level of engagement from them.  I will post results once I have them available.  Thanks!  Dave

  • @davejackson6

    That’s really interesting stuff. Thanks for sharing! I especially appreciate how much better results you got through messaging rather than inviting.

    I will say that I would value your time much more highly than $10/hr, though. I paid my college intern $10 – $15/hr this past summer! 

    Still, you can’t argue w/the greater engagement rates you got. Just don’t undervalue your time…or worth!

  • @annfurnivall That’s a great idea. What’s your FB page address? 

    @alexandrabriggs So if I hear you correctly, you first build up a more engaged, intimate user base, then once that’s self-sustaining, start to reach out and try and bring in more people? Would you say that’s correct?

    Also, would you share some URLs/updates of what you’re doing here? 

    And it’s actually for Facebook Success Summit, which starts today! (I think.) I’ve got a different presentation for SMMW. 

  • @rich-brooks  heres my page…. http://www.facebook.com/greenoakantiques   the  big  posts  are in the albums  …garden party people  or   one about the yardsale…

    my  customers  are in the  perfect   facebook   pool  already…..

  • @rich-brooks Yes, you are correct in your summary. The best example is the page for Marian University for St.Vincent Health: https://www.facebook.com/MarianUniversityforSt.VincentHealthThe page for Roseman University’s ABSN Program is slowly growing and engagement is increasing: http://www.facebook.com/RosemanUniversityNursingAcceleratedBSN

    I have links on our landing pages and all emails for all our social profiles, so we do gain likes from those as well. I’ve given the links for two of the more established programs.

  • @rich-brooks  Rich – thanks for the comments!  Haha!  $10/hour was only for illustrative purposes.  I certainly do not value my time at that level, but closer to $100/hour.  The process was what I was merely wanting to describe.  Here’s to tomatoes in your face!

  • Questions, questions, questions. I’ve found that out of all the various posts that I’ve tried (i.e. pictures vs. videos vs. polls etc) that I always get the most views on polls/questions. The beauty about Facebook polls is that they have more built in virality. Whenever someone answers a question on one of my pages, it automatically comes up on their friends’ news feeds and even if their friends do not respond they would have been hit with the message and drawn to the activity on the page.


Add your voice to the discussion

Existing members: . If you do not have a SME account, .

 
 
Check out the Social Media Marketing Podcast!
Get your ad placed here!

Networking Clubs Leaderboard

Avatar ImageE
Ann at  greenoakAnn
Kapil MudholkarKapil
Avatar ImageChris
Avatar ImageJudith
Avatar ImageLydia
Avatar ImageAndré
Avatar ImageJameson
KMediaIrelandKMediaIrel
Avatar ImageAlexandra
Learn more about the Networking Clubs

Recently Active Members

Profile picture of
Robin Yearsley
Mark Matthews
Profile picture of
Rachel Agheyisi
Profile picture of
Profile picture of
Profile picture of
Harold Williams
Ann Mullen
Profile picture of
Gregg Breward
Michelle Marie Perron
Tim Wilson
temlafirme