Social Media Examiner | Negative Comments regarding a business decision | Topic Replies http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/feed/ Negative Comments regarding a business decision - Forum Topic in the Group Facebook Fri, 24 May 2013 16:14:43 +0000 http://buddypress.org/?v=1.5.5 en http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38558<![CDATA[Fran Eleazer replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38558 Sat, 04 Aug 2012 20:30:05 +0000 Fran Eleazer replied to the forum topic Negative Comments regarding a business decision in the club Facebook What a great discussion!  I was leaning towards leaving most of the negative comments, along with my positive responses, until I read a post on this page: http://www.facebook.com/mysocialidentity about EdgeRank […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38221<![CDATA[Ann at greenoak replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38221 Wed, 01 Aug 2012 21:31:47 +0000 Ann at greenoak replied to the forum topic Negative Comments regarding a business decision in the club Facebook @virtualgina thats a nice example ....and  WOW   on  your  you tube   fans....... i would  try that too  if there was  a fun way.....it  would  take a lot  to  get me to  delete a comment.....but  greedy […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38196<![CDATA[Virtual Gina replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38196 Wed, 01 Aug 2012 16:45:29 +0000 Virtual Gina replied to the forum topic Negative Comments regarding a business decision in the club Facebook @Scott-Linklater - the down side as I believe someone else has already mentioned is that these same "kids" take to other social networks. And, just because they are "kids" does not mean that they do not […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38161<![CDATA[Ann at greenoak replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38161 Wed, 01 Aug 2012 11:32:23 +0000 Ann at greenoak replied to the forum topic Negative Comments regarding a business decision in the club Facebook if  someone  callled me a greedy sob i wouldnt want to open a dialog with them on  my page.....lol..that  would  definitely be over my line...i know  the common  advice    from the experts  is to   leave it all […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38156<![CDATA[Charlene Kingston replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38156 Wed, 01 Aug 2012 09:41:14 +0000 Charlene Kingston replied to the forum topic Negative Comments regarding a business decision in the club Facebook Here's a true story that might inspire you. When Papa John's Pizza first arrived on Facebook, their wall was covered with posts wanting free pizza. I mean it was swamped! When I saw this, I immediately imagined […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38143<![CDATA[Scott Linklater replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38143 Wed, 01 Aug 2012 05:42:54 +0000 Scott Linklater replied to the forum topic Negative Comments regarding a business decision in the club Facebook If they are rude in any way delete and ban them. As to if you should delete them anyway, remember this....the people saying do not delete them under any circumstances are really just saying what they have been […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38134<![CDATA[Andrea Vahl replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38134 Wed, 01 Aug 2012 01:31:45 +0000 Andrea Vahl replied to the forum topic Negative Comments regarding a business decision in the club Facebook Great comments already from everyone, @fran-eleazer
I also am throwing my vote in with do-not-delete but if the comments are foul or vulgar, make sure you put a Page policy in place as Kim said and then you can […]
]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38113<![CDATA[Fran Eleazer replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38113 Tue, 31 Jul 2012 20:20:59 +0000 Fran Eleazer replied to the forum topic Negative Comments regarding a business decision in the club Facebook Thank you to @kimberlycarlo and @virtualgina.  This is actually the second time around for this situation as there are 2 facilities and were 2 skateparks.  I was lucky this time to convince my client to give more […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38103<![CDATA[Virtual Gina replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38103 Tue, 31 Jul 2012 17:12:57 +0000 Virtual Gina replied to the forum topic Negative Comments regarding a business decision in the club Facebook @fran-eleazer I mostly agree with @Kim - this is precisely why it is a good idea to have a plan in place to address negative posts. Before you respond though, a few thoughts: think about the tone you take as this […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38092<![CDATA[Kim replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38092 Tue, 31 Jul 2012 15:45:54 +0000 Kim replied to the forum topic Negative Comments regarding a business decision in the club Facebook @fran-eleazer Do NOT delete these posts!!! It shows guilt and a lack of trust in your consumer which is offensive. Social sites are about sharing not censorship.
My company's policy is to address all complains and […]
]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38078<![CDATA[Fran Eleazer replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38078 Tue, 31 Jul 2012 14:10:06 +0000 Fran Eleazer replied to the forum topic Negative Comments regarding a business decision in the club Facebook Wow!  Thanks for all of the quick replies!  I'm considering everyone's suggestions.  Right now I'm going to focus on getting some positive feedback on there for our other programs, such as summer camp, and […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38070<![CDATA[Ann at greenoak replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38070 Tue, 31 Jul 2012 13:02:41 +0000 Ann at greenoak replied to the forum topic Negative Comments regarding a business decision in the club Facebook i would  delete ......  who  are  you going to offend?   you  could   still leave  lots of   complaints on  but  why   give  the  bad ones   an  audience  for  totally  trashing  your business...?....  .    <a href='http://www.socialmediaexaminer.com/members/fran-eleazer/&#039; […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38069<![CDATA[Kim Kline replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38069 Tue, 31 Jul 2012 12:56:08 +0000 Kim Kline replied to the forum topic Negative Comments regarding a business decision in the club Facebook @fran-eleazer  I have to suggest it is probably not a good idea to ignore them or delete them at this time (if it becomes more abusive - that may change!).  However, I do believe a "validating" stating that you […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38066<![CDATA[Randi Thompson replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38066 Tue, 31 Jul 2012 12:25:44 +0000 Randi Thompson replied to the forum topic Negative Comments regarding a business decision in the club Facebook @fran-eleazer  Sounds like it is a crazy time.  Take a deep breath. After awhile, those comments will get less and less.  Focus on the good that you are bringing in with your comments and not on them.  You did […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38062<![CDATA[Rob Peck replied to the forum topic Negative Comments regarding a business decision in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/negative-comments-regarding-a-business-decision/#post-38062 Tue, 31 Jul 2012 12:07:50 +0000 Rob Peck replied to the forum topic Negative Comments regarding a business decision in the club Facebook Offf, that's a tough one. I definitely would reply, without blaming them (i.e. DONT say "if you rascals paid more to attend it would still be open.) 
Can you offer up the back of the complex and place a few ramps […]
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