said 5 months ago:
Recently, we had a very serious complaint on our fan page where a fan @ tagged us in a post along with their blog post instead of writing directly on our wall. So what happened was that we couldn’t respond to the post, as it was still a private post on that person’s timeline, but because of the tag, the post could be seen on our timeline. So, the person’s friends (quite a few) went around talking about us and we couldn’t even write back, until, the person private messaged us and we were able to have a conversation with him. We could mark the post as spam, but doing so would look like we were trying to hide something, without being able to respond, so we were kind of caught up.
It is a very scary notion that the tagged posts can contain sometimes, very damaging information and we don’t have the ability to control the conversation, even within our own space. Anyone have any idea about this or have you faced this before and what steps have you taken?
Unfortunately, I can’t divulge the fan page details here as it’s a client. if you have any ideas about this sort of situation, please do help. I have been looking for information through Facebook about this and couldn’t find anything.