said 1 year, 4 months ago:
Background: One Facebook page I manage belong to a tabloid. This is a particular case where managing your image seemes tricky to me. This tabloid wants to position itself as the “cleanest” one. It has a lot of quality, usefull articles. But it is a tabloid, so it does also have nudity and so on.
Now, the problem: there is some negative feedback on articles containing nudity and the sorts. What to do with them? You can not delete them (if they don’t cantain bad language – and even if you delete them you still have to respond). What can you respond when the poin the user makes is right (yes, there’s nudity, yes is cheap). You can not argue with the reader and so on.
Some success: The “happy” cases are when someone gives negative input and argues, with examples, that quality content could have been provided. Then I can show them we also have good content, maybe even better then in the example they gave. The discussion is shifted from the bad content to the quality articles and I even end up with good input from the readers.Some other good cases are when other readers respond that they like the “gossip part of the tablod” and they make my case for me.
The question: How do I deal when I am confrunted with a case that doen’t fall in one of the two previous examples? It doesn’t seem right to answer that some people like that content and, if he or she doesn’t, it’s not my problem. I can not tell the reader that we are a tabloid, that what we publish and, again, if he doen’t like it he shoul just move along. Nor can I ignore the negative input. How would you deal with this problem? Any ideeas?