Facebook | Forum « Liar! Liar! Pants on fire…

Liar! Liar! Pants on fire… (6 posts)

Charlotte Bowman said
6 months, 3 weeks ago:
So… FB said that promoting a post for $10 would get us an estimated reach of 1.47-2.73K. The post I promoted last week for $10 shows a paid reach of 817 and a total reach of 1,081. The worst part is that they charged us the entire $10! Has this happened to anyone else?
If FB had an actual phone number for customer service they would be on the receiving end of a Halloween nightmare phone call from me….
@cleelake | # | Top
Kim Kline said
6 months, 3 weeks ago:
@cleelake Have not used a Facebook promoted post yet so I will be really interested to see what experience others may have had also.
@kimkline | # | Top
Diane Bianchi said
6 months, 3 weeks ago:
I’m interested to see what others have to say too
@dianebianchi | # | Top
Andrea Vahl said
6 months, 3 weeks ago:
Wow that is interesting, @cleelake. I haven’t done a promoted post in a little while so I am not sure about the numbers I saw. But you have got me thinking that I didn’t really write down the “estimate” before and compare it to the results afterwards.
Is anyone else doing this and seeing a similar thing? I think I’m going to run a promoted post tomorrow and see what I come up with!
@andrea-vahl | # | Top
Russell Allert said
6 months, 3 weeks ago:
@cleelake Here is Facebook’s official line:
The reach you see when you promote your Page post is an estimate. Your promotion may be seen by more or less people than indicated originally and you’ll only be charged for the actual reach of your promotion.
Promoting a post that has been targeted to a specific location or language may also reduce your reach. The number of people you reach by promoting your post is in addition to the reach your post normally receives.
@russellallert | # | Top
Amy Hall, Virtual Assistant for WordPress and MailChimp Help said
6 months, 2 weeks ago:
Even if these numbers were an estimate, shouldn’t the post have reached at least the lowest number? From what I see Facebook was totally ineffective here.
@amyhallbiz | # | Top