Social Media Examiner | How to Handle Customer Complaints on Facebook | Topic Replies http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/feed/ How to Handle Customer Complaints on Facebook - Forum Topic in the Group Facebook Sat, 25 May 2013 23:00:29 +0000 http://buddypress.org/?v=1.5.5 en http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40133<![CDATA[Nichole Schlecht replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40133 Mon, 27 Aug 2012 18:31:28 +0000 Nichole Schlecht replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook @jeduchscherer
You're most certainly welcome!  Good luck!
]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40132<![CDATA[Claudia Poeckl replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40132 Mon, 27 Aug 2012 18:25:17 +0000 Claudia Poeckl replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook I agree to what Nichole said. I would respond publicly and if the topic is too sensitive, make a note that you are going to contact him/her privately. Otherwise it might look like you ignore your fans' […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40130<![CDATA[James Duchscherer replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40130 Mon, 27 Aug 2012 18:16:58 +0000 James Duchscherer replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook @iamconsulting Thanks for your thoughtful reply. When it comes to dealing with complaints it appears the "The Golden Rule" rules.
Thanks again!
James

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40129<![CDATA[James Duchscherer replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40129 Mon, 27 Aug 2012 18:13:28 +0000 James Duchscherer replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook @asearfoss Great article, thanks for directing me to it.
You're right about responding and being transparent. To not respond would be like having  a customer right in front of you in a retail situation and […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40128<![CDATA[James Duchscherer replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40128 Mon, 27 Aug 2012 18:11:18 +0000 James Duchscherer replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook @asearfoss Great article, thanks for directing me to it.
You're right about responding and being transparent. To not respond would be like having  a customer right in front of you in a retail situation and […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40126<![CDATA[Nichole Schlecht replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40126 Mon, 27 Aug 2012 18:07:43 +0000 Nichole Schlecht replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook @jeduchscherer
It really depends on the situation and yes, there are best practices.  If it's a public matter, meaning something that many people are asking, complaining or know about, a public response may be […]
]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40123<![CDATA[Alicia Searfoss replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/how-to-handle-customer-complaints-on-facebook/#post-40123 Mon, 27 Aug 2012 17:57:18 +0000 Alicia Searfoss replied to the forum topic How to Handle Customer Complaints on Facebook in the club Facebook Hi James (@jeduchscherer),The best advice I've seen on a short article is at http://www.socialmediaexaminer.com/7-tips-for-dealing-with-upset-facebook-fans/.  We pretty much follow these tips.  I've only […]

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