How do you use FB pages to be more real? (9 posts)

  • To me, FB has always been about connecting differently- sometimes irreverent, but casual. In this AdAge article http://bit.ly/vAGnEH the discussion is keyed toward the importance of the  human element in marketing.

    What tips do you have to use a company FB page to be part of this, especially on the B2B side?

  • @joanmuschampfagnani
    I’m a B2B – and I try to ask engaging questions, be transparent, and ask our followers from time-to-time what their interests are. Which by the way is a good reminder to do that right now.

  • My business is both B2B and B2C I have been doing a study and for the sale of my comics, if I have a tab that displayed the names and locatins of shops that carry my comic, shops are more receptive and want to carry more. I have not implemented it yet but the surveys are positive. The stores love the idea of having their location on a map on our page! Maybe put polls on your main page and videos as well! :)

  • Great question Joan of @joanmuschampfagnani

    The human element does make a difference, but it needs the right focus.  It all comes down to the comments we share. (which include the photos, videos or what ever)   So many people spend all their time selling what they have to offer instead of finding out what their followers might need.  I follow the 80/20 rule.  My comments are mostly what people are interested in. Since I am showing them how to market, there is a lot of content I can share. However, the content by itself is not enough.  This is where the human side comes in…  Our goal in social media is to get people to interact and engage on our comments so that they like, know and trust us.   To do this, we talk to them in our comments (soft sell)  instead of talking at them (hard selling).  Don of @donpurdum has very good ideas that everybody should use. 

    I also allow my followers to promote their businesses on my page.  All they need to do is follow our comment rules.  “How to Use Your Comments to Sell”   

    It has now been a year that we have been focusing on our comments at How to Market Your Horse Business.  I have seen my page change (and win several awards) because of our community learning how to use their comments.  More importantly, my followers are getting much better results on their own pages. What is different?  Just adding that simple human touch.  We are letting people know that we do care through our comments.

  • These are all great ideas, @randithompson @donpurdum @sgsrecording

    I believe I will make sure to add them to things I do for my clients’ pages, because I think some of them will work.

    On the B2B side, I try to make sure there are pictures of the people behind the company, and if they can be seen doing regular, everyday things.

  • I actually just redid my fan page with short stack! It was free and I added links and a featured product under the main image. Let me know what u guys think! http://www.facebook.com/ShadowlinesGame @joanmuschampfagnani @randithompson @donpurdum @joanmuschampfagnani If you have any suggestions or other possible additions, I’d love to hear them! Even critisisums are welcome!

  • Nice addition to your Facebook page, @sgsrecording :)

    If you want to see an example of some good interaction from a business to it’s Fans on Facebook, one of my clients is Queenslanders Credit Union and I have been working on building the interaction over the last 6 months.

    You can check it out here:

    It’s all about asking questions, talking naturally, and letting people get to know you as a person. And ALWAYS responding to their comments and posts as soon as possible.

    Cheers!
    Russ

  • @russellallert Thanks! :) I’m going to add a tab for the 4 main characters as well! :) Thanks again for your awesome advice!

  • @sgsrecording @russellalert @donpurdum @randithompson here is another AdAge article about how fan engagement is more important than fan numbers: http://bit.ly/xsRELr 

    it ties in with the need to humanize marketing and demonstrates it’s not the biggest budget that wins (although admittedly having a major brand presence clearly doesn’t hurt)


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