Social Media Examiner | Help responding to negative Facebook posts | Topic Replies http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/feed/ Help responding to negative Facebook posts - Forum Topic in the Group Facebook Sun, 19 May 2013 02:24:04 +0000 http://buddypress.org/?v=1.5.5 en http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32169<![CDATA[Amy Hall - WordPress Assistant & MailChimp Expert replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32169 Sat, 26 May 2012 00:00:58 +0000 Amy Hall - WordPress Assistant & MailChimp Expert replied to the forum topic Help responding to negative Facebook posts in the club Facebook @ndonelly  I agree with Naurene about the competitor fueling the flame. The Facebook attention span is very short.

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32130<![CDATA[Jason Fader replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32130 Fri, 25 May 2012 18:11:20 +0000 Jason Fader replied to the forum topic Help responding to negative Facebook posts in the club Facebook @ndonelly i agree! 

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32128<![CDATA[Naurene (Bree) replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32128 Fri, 25 May 2012 18:02:41 +0000 Naurene (Bree) replied to the forum topic Help responding to negative Facebook posts in the club Facebook Multiple apologies or clarifications - no.  preferably a link to a YouTube apology/clarification.  And then move on with business as usual messages - and the only comment being to complainers that that topic has […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32072<![CDATA[Rudy replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32072 Fri, 25 May 2012 04:12:26 +0000 Rudy replied to the forum topic Help responding to negative Facebook posts in the club Facebook Why are you so worried about negative posts... I seems you have a very active page. Embrace the negatives and turn them around. It's a weak CEO that apologizes when an apology is not necessary. It's ok to talk […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32038<![CDATA[Daniel McKean replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-32038 Thu, 24 May 2012 22:44:40 +0000 Daniel McKean replied to the forum topic Help responding to negative Facebook posts in the club Facebook @sallymolinaatehorta Apologies are good - If the situation and circumstances necessitates it. Many times a clarification statement can also calm the waters. It depends...
The info shared didn't go into detail as […]
]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31919<![CDATA[Sally Molina Atehortúa replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31919 Thu, 24 May 2012 05:15:25 +0000 Sally Molina Atehortúa replied to the forum topic Help responding to negative Facebook posts in the club Facebook Thanks @Andrea-vahl and @russellallert :-)
I also want to add that I disagree a little with @danielmckean regarding if the CEO needs to apologize or clarify...Sometimes people need to hear an apology - sometimes […]
]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31900<![CDATA[Andrea Vahl replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31900 Thu, 24 May 2012 00:25:33 +0000 Andrea Vahl replied to the forum topic Help responding to negative Facebook posts in the club Facebook @joannemykleburg Definitely a tough situation!  I think @sallymolinaatehorta has a great strategy with posting more neutral posts.  I would think if there is an apology, or statement that you could link to as <a href='http://www.socialmediaexaminer.com/members/danielmckean/&#039; […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31881<![CDATA[Joanne Mykleburg replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31881 Wed, 23 May 2012 21:42:23 +0000 Joanne Mykleburg replied to the forum topic Help responding to negative Facebook posts in the club Facebook Thanks so much for all of your feedback.  Many great suggestions...

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31877<![CDATA[Russell Allert replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31877 Wed, 23 May 2012 21:27:19 +0000 Russell Allert replied to the forum topic Help responding to negative Facebook posts in the club Facebook @joannemykleburg Exactly what Sally said. @sallymolinaatehorta

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31874<![CDATA[Daniel McKean replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31874 Wed, 23 May 2012 21:17:32 +0000 Daniel McKean replied to the forum topic Help responding to negative Facebook posts in the club Facebook Were the CEO comments misinterpreted? Is there merit in the FB community and website visitors having a negative reaction? Has the print media picked up on this? Is the company public? Are there other channels this […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic//#post-<![CDATA[Jules Webb replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic//#post- Wed, 23 May 2012 18:42:35 +0000 Jules Webb replied to the forum topic Help responding to negative Facebook posts in the club Facebook I have no professional experience in dealing with these situations and my view is only as a consumer.What's wrong with saying"Evidently we REALLY messed up, What can we do to make it right?It's short sweet and […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31853<![CDATA[Jan Marais replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31853 Wed, 23 May 2012 18:29:22 +0000 Jan Marais replied to the forum topic Help responding to negative Facebook posts in the club Facebook
Indeed a thorny issue!
Part 23 of the Creative Pathfinder's (free) course deals with the subject matter of "Dealing with Difficult People". The writer suggests a four-step process. It may help you with your […]
]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31850<![CDATA[Sally Molina Atehortúa replied to the forum topic Help responding to negative Facebook posts in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/help-responding-to-negative-facebook-posts/#post-31850 Wed, 23 May 2012 18:04:37 +0000 Sally Molina Atehortúa replied to the forum topic Help responding to negative Facebook posts in the club Facebook I would recommend to have a separate email address and respond to all the comments with a dedicated apology, including the name of the user and inviting him/her to write an email to that separate address with his […]

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