From Where To Begin Your Facebook Marketing Strategy ? (9 posts)

  • This is the most important to think about , how should you start your Facebook marketing strategy ? 

    First : WHO ARE YOU CUSTOMERS ? 

  • Yes, great point @waelalhusseini   Once you get clear on that, you can do research on Facebook, target other pages where they are hanging out, focus an advertising campaign to your customers and more.  

  • @andrea-vahl , What kind of methods do you think it can help you to know your current and potential customers ?

  • Andrea, if you wanted more fans and you interact on other pages, would you post as a page?

  • Yes, @brankicaunderwood, I would recommend posting as your Page but if your Page name doesn’t specify it, make sure you sign your personal name to the post so people know who is behind the message.

    @waelalhusseini I think having as many conversational posts as you can where you keep things fun and respond within the thread can help to get to know people.  Ask people about them and their business, ask their opinions.

  • I think that as far as strategy the first question is who is your target, and what content can you provide that will apply to them.  You need to pick a broad enough area that you can be entertaining, educational, and provide value.  Once you have some direction of who you will be and how you will provide value to your followers then the question becomes general tactics.

    What time zones are you targeting help you decide when you should post.  What can you do to engage your followers.  How can you turn your followers into a community (like Starbucks has done), this way they’ll help guide you and rather than being the only source of conversation you’re just part of it.

    At my marketing firm we like to think of it as a party.  There are lots of different types of people who will come to your party, and as the host you would never stand on a chair and scream at everyone to address the crowd, so why would you do that on Facebook.  It’s your party so you’re in charge to keep things active and moving, you’ll circulate and contribute to conversations when it applies, but you won’t drop in on a great conversation just to interrupt with an off handed comment.  Also, as the party’s host you are responsible for the safety of your guest, so deleting spammers and banning people who are threatening or abusive is your responsibility and you can’t back down from it.  Finally, you want all of your guests to leave the party with great memories and looking forward to the next one you’ll throw.

  • @christinamarie7 I like how you view your Facebook page as a party! Great insights! Thanks!

  • totally agree it’s about understanding who your customers are in the first instance. perhaps creating some customer profiles around the key characteristics etc of the main customer groups.

    also like the idea of the party and then making sure that content and conversation chime with the target audience. 

    as  a newbie what I struggle with how and whether I should concentrate on twitter first and then encourage people to FB page later on. There seems so much to learn, whilst doing the day job, that it is challenging to know where for focus?

  • @christinamarie7 I agree with you.  I tell my clients, it is like a cocktail party, if you sit there and don’t say a word to anyone, they will ignore you too.  You have to mingle with those who come to you and you have to make an effort to talk to those who don’t.  

    Did you want to talk to the wallflower at a party or was it a bit odd for you? Remember that as you engage, now GO, mingle and meet people! :-)


Add your voice to the discussion

Existing members: . If you do not have a SME account, .