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facebook problems…. (12 posts)

Ann at greenoak said
3 months ago:
facebook has been good for sure for our business….but its brought problems too…we are so easy to talk to now and they are asking for lots of things we dont offer….like taking pictures and measurements of things that we dont offer to do, ….they thnk since we have a camera and people that we can do all the stuff zappos does for them..whats easy for some is way too hard for us…..
im trying to figure out how to say no in a nice way….i just want to offer what i want to offer…….we have our reasons…
@annfurnivall | # | Top
Melodie Licht said
3 months ago:
In reply to @annfurnivall Ann at Greenoak…. I recommend the straight forward approach…. ‘only what is available on our website’ (or Facebook page, etc.)
You could have a Services Offered page – - and simply refer them to the page. Hopefully, they might read it before they ask the question.
Sounds like Facebook has created the ‘Oprah Syndrome’ for your business! Best of luck with this, and I would love to hear how you resolve this issue. You never want to say no – but sometimes, you have to figure out where you’re going to draw the line.
@melowout | # | Top
Ann at greenoak said
3 months ago:
@melowout … you are so right…. i just need to find a good way to do it where they would see the rules….. the notes maybe….in the conversations maybe….
@annfurnivall | # | Top
Melodie Licht said
3 months ago:
@annfurnivall How about pinning a post to the top – which includes a link to the Services provided? You could also put the link in your ‘About’ section in case they are checking that out too.
@melowout | # | Top
Ann at greenoak said
3 months ago:
thanks melodie….thats pretty good real estate ….if they even go to the facebook page….i think i read that hardly any fans actually go to our pages…meaning its all about their timeline….
….. we dont have very strict rules tho…if someone has bought tons from us i would take a picture….and some things are borderline….some days we are businer….. im thinkging about a nice general note…
@annfurnivall | # | Top
Alexandra Briggs said
3 months ago:
@annfurnivall What about doing a quick video or blog post about why you do what you do. Giving a quick walkthrough on why specific requests cannot be accommodated by sharing what you ARE spending your time on could give a different viewpoint that provokes understanding
@alexandrabriggs | # | Top
Ann at greenoak said
3 months ago:
@alexandrabriggs that would probably be best, a big post, not on the blog but on the facebook….since thats where most of the requests come…..or a p.s. in a monthly email….i sure dont want to get the idea of us not cooperating in their heads….. andi dont really want to offer unlimited photo service, or much photo service at all…. alexAndra, its the girls from your direction [carmel] who are the worst…lol ….they must think everyone does whatever nordstroms does…..
@annfurnivall | # | Top
Ann at greenoak said
3 months ago:
@alexandrabriggs ..that would probably be best, a big post, not on the blog but on the facebook….since thats where most of the requests come…..or. in a monthly email….i sure dont want to get the idea of us not cooperating in their heads….. andi dont really want to offer unlimited photo service, or much photo service at all…. alexAndra, its the girls from your direction [carmel] who are the worst…lol ….they must think everyone does whatever nordstroms does…..
@annfurnivall | # | Top
Pamela Diaz said
3 months ago:
Ann, I have a similar problem in my page. I sell things I buy from Asia, in Chile not everyone knows how I do that so now, because I’m always friendly in my page they stared asking me from where I buy my products, how can they buy online?, how do they use paypal? hahaha. I don’t have problems teaching people how to buy from ebay for example but I can’t tell people my providers, I would loose business. But it’s so hard to tell no without sounding.. well, mean and selfish hahaha…
@hytare | # | Top
Ann at greenoak said
3 months ago:
@hytare i have the same problem…. they will ask where i got something….i just say at the show..or something else kind of vague….. and hope they get then hint that im not going to tell them….its a pretty rude question …but maybe innocent…
@annfurnivall | # | Top
Pamela Diaz said
3 months ago:
I know exactly how you feel hahaha. Sometimes I can tell it’s quite innocent, but sometimes… it’s just plain rude. I have been asked a few times how did I open my store, how do I sell, where do I get my products and how can they buy online…basically, asking me to teach them to open a store and sell the same things I do and… just make my loose business… that just… not nice hahaha
@hytare | # | Top
Andrea Vahl said
3 months ago:
That is a difficult problem @annfurnivall but a good one in a way – it shows people are comfortable with you! Maybe you could put your “guidelines” in a Facebook Note that you could link to as your answer. A very nice “we would love to accommodate your request for measurements and individual pictures but we can’t” type of thing.
And yes it is frustrating when people want to “pick your brain” about all the ins and outs of your business @hytare – I think you are right, innocent in a way. Maybe you can tell them you will “consult with them to teach them how to do it for x amount” And make the x number quite high
@andrea-vahl | # | Top