Facebook Page engagement and interaction (13 posts)

  • Hi All,I am a new member so apologies for any rookie mistakes.

    I am managing a facebook page for a Sports Club/RSL (https://www.facebook.com/WestsLeagues). We have going quite well with the page likes (over 3200) gaining at least 4-5 likes a day. 
    However I am having problems with engagement and interaction with the fans. I am continually posted new content with giveaways, specials, entertainment and other content that encourages interaction (polls, questions etc). Is doing this i am getting very poor interaction and engagement with some likes occasionally and little to no comments. 
    I am finding when I am looking into the “people who see this” the number is very low, usually between 100 and 200 and sometimes in the single figures!
    If anyone has any ideas on how I can raise the interaction get more people seeing my posts shoot them my way! Im open to looking into apps or technology that could help.
    Thanks!  

  • I have been working with Facebook the past months and also find it very frustrating. You can have the most intriguing photos and info you want, but that won’t cause people to ‘engage’ with you or your page – at least that is what I have found. Me, my own next step will be to find someone who is good at interacting with others on Facebook. I myself am crap at interacting on Facebook. Strategy, design, and statistics, I can do with no effort. But to hold someone’s attention on Facebook through the quippy type dialogue – that is not my forte.

    In conclusion, Facebook is more than good information and photos – in order to engage you have to be one on one with your audience. They like interaction.

  • What you need to do is download your insights and start digging into the numbers. Find out which of your posts have the highest engagement rates and then look at them. What types of post are they. That will tell what your viewers want to see and then give them more of it.

  • Hi Teagan, I am rather new to gaining more engagement to my page, and so far this is what I’ve discovered.

    #1 – Michael is right, you do need to read the insights, find out what people are liking the most, and use those as your starting examples or blocks of what your future posts, pictures, etc. can be.

    I like to treat this like it is a module or coordinates that you navigate from.

    #2 – The more you show your personality coming through your posts – status, photos, videos, etc. people will begin to see you and that’s when you start seeing positive results. You always want to output positive in order to receive positive results.

    #3 – Be versatile. No one likes things being repeated over and over, you always need new ways to express yourself in new ways and what you’re doing.

    #4 – Don’t overkill it. Treat your special giveaways, entertainment, etc. as if you were hiding the gold and you’re only giving away a piece at a time. Doing in doses, like 1 every few days will generate excitement and people will start thinking, “I wonder what’s next.”

    That’s the best I can give you right now, b/c as I said I’m still learning, and this is what I’ve discovered thus far.

    Hope this helps!

  • @michaelpingree @abby-wood You’ve got some good tips here.  I am pretty new at using Facebook for business myself and have just started to get some engagement on my own page and that of one of my clients after a number of months of working on it.  I definitely agree that the Insights are a great tool to see what is working and what is not.  I also think its a matter of persistence. :)

  • @DianeBianchi – Thank you. I just liked your page and the article you shared about small business owners, I would love any advice or suggestions you have for me about growing my business.

  • Hi @abby-wood,
    I sent you a friend request so that we communicate one-on-one.
    Diane

  • I took a really quick look at your last posts. It looks like your offers are designed for the “local” market. Is your FB audience all local? If not, that is where you need to start. You need to build a local community. Maybe FB is not the best channel to reach out to your target audience. I have no idea, just my thoughts from a very distant view.  :)

  • Thanks for all your replies. I am slowly getting the engagement up. I have found which posts seem to get the best results, and i also found the time of day has a big effect on the responses. 

    @dhslcc our market it local, but from what I see, not the majority of our fans are local. The next step is trying to get more of our members to like us on Facebook. We have QR codes and signs around the place. 

    Next on the list is offers targeted at the local community. We are trying radio advertising, but traditional media always seems so expensive and hard to target and even harder to measure. 

    Thanks again.   

  • @teags24 I apologize if this was already suggested and I just happened to miss it.

    My suggestion would be to spark some conversation via a giveaway. It would be like a jolt, a wave you can start riding. You can use a site like woobox where less than $30 gets you access to their full suite of apps and insights, and give something small like a $25 gift card but that can generate more movement. You can set up things like ‘Share (or tweet) for double-entry’. Things like that give users more incentives to participate. Once that motion starts happening, you can take advantage of the information you have from your insights and what others have suggested here, and have a stronger reach.

    Another idea for you would be to put together a quick eBook that can be downloaded off your site via ‘viral lock’. Nothing overly time consuming, expensive or super fancy looking. Just a good juicy title, and quality content. Feature some workout and nutrition tips for example, and make it available for download for free, if user performs a social action, like Sharing your page with their friends.

    Stuff like that serves as an ongoing platform for all your other endeavors.
    Hope this helps,

    Alexandra :)

  • Does anyone know of any  books that start from the start and obviously would have to be fairly new? Basically information covering what we are talking about in loigical step by step formats? Thanks

  • Hi Teagan, this is the same problem that my clients face. What we did was to identify the time intervals where audience are most actively engaging with content. We break these data down into audience who comments on photo, status, link, video, etc and out of these – those who express positive, negative or neutral sentiments. With all these data, you will be able to post content on time where it matters most to audience. It is a pretty complex process but it works pretty well. You can use this tool to automate the entire process: http://www.pageviral.com

  • Hi everyone,

    I’m having some issues in identifying the “target audience” that’s following the page that i manage for a small business solutions company. I am getting some decent reach, but when i try to dig deeper into the demographics, interests, etc…i hit a “roadblock”. The majority of the likes come from individuals whose profile pages haven’t had any “activity” since 2012. So when i run my reports i see that we really only have about 16 people talking about us, but over 700 likes. Any ideas gang?


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