said 1 year, 3 months ago:
@fredericgonzalo I agree, if you do the same as me and try to watch as many webinars as you have the time to so you see what others are saying and maybe get some new tips and info, things start to repeat. But for me there was some new info in that webinar (the negative feedback metric for example). This is the reason I shared the link.
@marismith I have one question. In your Encore webinar, in the Q&A session, you talked about negative comments. I admit, I was working on a project also, so I wasn’t 100% there, but it sounded like you said “let them post and delete the negative”. If that is the case, I must disagree with you. There has to be a good reason to delete a comment, like bad language or breaking the community rules (which should be posted on a tab). Just being negative is not enough. My opinion, answer to that comment. In many cases it does wonders. If there is a problem let the community know you are taking care of it and move the discussion to a more private place (email).
Also, negative comments can be good for you. A study you can read here shows that bad reviews improve conversion by 67%.